BSOD on new build, need help solving

[jlewis1119]

First time building PC and had dad help me. Got everything hooked up good (had to manually plug in fans for Core V71 case since the capacitor blew out for the controls on panel), and windows installed, plus driver CD's were installed, and video card drivers updated since it came up automatically.

After a couple of days of completing these tasks, I finally had time to install virus protection. Installed Avast and then Malware-bytes. Did these 2 because a lot of people suggested this combination. Malware-bytes however was blocking Avast from working. Left it in there though. Then i decided to plug in hard drive, then formatted it. After formatting it I was about to back up everything on to it when i got first BSOD, and not long followed by 2 more. It then stopped long enough to let me back up everything on my hard drive. Theres been at least 2 different screens that have appeared. I don't know how to get the dump information (if I get enough time to even get it before BSOD occurs), but i have pictures of the screens if this helps.

I have also unplugged the hard drive to see if it helped, did not do anything. Plus removing the malware-bytes did not help. I have even done a system restore to before the blue screens occurred but it's not helping.

Sorry for the lack of information and not knowing much about computer builds yet. For build, here is parts:

MOBO: Asus Maximus VII HERO

CPU: i5-4690k

CPU Fan: Cooler Master Hyper 212 EVO

Memory: G.Skill Ripjaws X series 16 GB (2 x 8GB) DDR3-1600

Storage: Samsung 850 EVO-Series 500GB 2.5" (boot drive)
Seagate Barracuda 1TB 3.5" 7200 RPM Internal Hard Drive

Video Card: Gigabyte GeForce GTX 970 4GB WINDFORCE Video Card

Case: Thermaltake Core V71 ATX Full Tower Case

Power Supply: EVGA 750W 80+ Gold Certified Fully-Modular ATX Power Supply

Optical Drive: Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer

OS: Windows 7 64 bit


Edit:
This was recent blue screen dump file, found program to use.

031515-5460-01.dmp
3/15/2015 11:22:33 PM

0x00000124
00000000`00000000
fffffa80`0da2f028
00000000`ff800000
00000000`00000124
hal.dll
hal.dll+12a3b
Hardware Abstraction Layer DLL
Microsoft® Windows® Operating System
Microsoft Corporation
6.1.7601.17514 (win7sp1_rtm.101119-1850)
x64
ntoskrnl.exe+74ec0




C:\Windows\Minidump\031515-5460-01.dmp
4
15
7601
314,392
3/15/2015 11:23:51 PM

 

[11sphere92]

http://www.nirsoft.net/utils/blue_screen_view.html

http://www.bleepingcomputer.com/forums/t/74712/how-to-find-bsod-error-messages/

These is going to help.
Well your rig's combination is okay. So i suppose its a failure either the memory / HDD.

Would suggest you to stress test the memory (RAM) with Memtest.

Also those recent BSOD i think you missing some text there. But maybe im wrong.

 

[johnbl]

bugcheck 0x124: WHEA_UNCORRECTABLE_ERROR
if the first parameter is zeros, this means that the error was detected by the CPU and the CPU called a bugcheck to shut the system down.

Most often this will not be a device driver problem (exect for overclocking drivers)
you will want to reset your BIOS to defaults or update the BIOS and disable any BIOS overclocking, and any software GPU or CPU overclocking in windows.

on a new build that is not overclocked, there are several things that commonly cause bugcheck 0x124
- CPU overheating, (fans not connected, cooler not running)
- GPU not getting proper power, Make sure the all of the supplemental power connections are connected and providing power.
(most often occurs when using a 3d game or a browser that has hardware acceleration enabled)

if you have the memory .dmp file, the system uptime displayed it useful to help figure out the cause of the failure.

 

[jlewis1119]

I haven't done any changes to BIOS, unless it over clocks automatically without me knowing (not sure how to tell the difference). I have some different dump files that i took pictures of last night and going to type them out by hand. I've had one for memory management while my computer was idle on the desktop with nothing open and i had not touched it for about 20 minutes. After I tried uninstalling the old drivers on video card it went blue screen and I got something about system service exception (when everything rebooted the drivers were installed back on). I had one saying something about bad pool header a couple days ago, not sure what that relates to. Next post will be the results from 2 of these dump files.

 

[jlewis1119]

031515-5896-01.dmp
3/15/2015 10:22:15 PM
MEMORY_MANAGEMENT
0x0000001a
00000000`00041287
00000000`000040a0
00000000`00000000
00000000`00000000
Ntfs.sys
Ntfs.sys+95ea8
NT File System Driver
Mircrosoft Windows Operating System
Mircosoft Corporation
6.1.7600.16385 [win7_rtm.090713-1255]
x64
ntoskrnl.exe+74ec0




C:\Windows\Minidump\031515-5896-01.dmp
4
15
7601
311,672
3/15/2015 10:23:08 PM

 

[johnbl]

I would need the actual binaries that are in
c:\windows\minidump directory
or c:\windows\memory.dmp file
put them on a server like microsoft's onedrive and post a link

 

[jlewis1119]

031615-6021-01.dmp
3/16/2015 12:32:49 AM
SYSTEM_SERVICE_EXCEPTION
0x0000003b
00000000`80000004
fffff800`02dc9e1f
fffff880`08498e60
00000000`00000000
ntoskrnl.exe
ntoskrnl.exe+74ec0
NT Kernel & System
Mircrosoft Windows Operating System
Mircosoft Corporation
6.1.7601.18741 [win7sp1_gdr.150202-1526]
x64
ntoskrnl.exe+74ec0




C:\Windows\Minidump\031615-6021-01.dmp
4
15
7601
276,472
3/16/2015 12:33:17 AM

 

[jlewis1119]

ok I'll work on getting them in a server. Been using laptop to post most of the time since i don't know when desktop will get BSOD. Might take a while.

 

[johnbl]

be sure to reset the BIOS to defaults or update it. Some BIOS versions do automatically overclock. Also, BIOS updates will make fixes to motherboard and CPU problems. For example they can set the default voltages used by the CPU, if they are incorrect the cpu can generate cache memory errors and make the CPU call a bucheck 0x124 to shut down.

 

[jlewis1119]

well definitely not heat related issues, 5 minutes after i booted the computer up, and I as I was just about to finish signing up for windows one drive I got BSOD. CPU temp is 28 degrees Celsius. Vcore has been going between 0.992V and 1.008V. Memory is between 1.517V and 1.526V. There are 3 other voltages that i don't know about, they are 12V, 5V, and 3.3V. Core ratio limits are 44 with them all synced. Everything is set to Auto pretty much.

How can i set BIOS to default?

 

[johnbl]

just go into the BIOS ans see if they have a "set to optimized default" setting you can select.
otherwise just toggle a hardware setting, turn off a feature and turn it back on. On most systems this will cause the BIOS to rescan the hardware and rebuild its database when you exit the BIOS and try to boot.

well definitely not heat related issues, 5 minutes after i booted the computer up, and I as I was just about to finish signing up for windows one drive I got BSOD. CPU temp is 28 degrees Celsius. Vcore has been going between 0.992V and 1.008V. Memory is between 1.517V and 1.526V. There are 3 other voltages that i don't know about, they are 12V, 5V, and 3.3V. Core ratio limits are 44 with them all synced. Everything is set to Auto pretty much.

How can i set BIOS to default?

 

[jlewis1119]

set BIOS to default, and shut my computer down and restarted after 5 seconds. so far no BSOD, I'm thinking it might have been over clocked automatically like you said and messing somewhere with voltages. What should my next step be now? I have one drive set up by the way, but i can't get mini dump files to upload, says that I have to get permission to open them?

 

[johnbl]

you will not be the owner of files in that directory, you can make copies though. Just copy them up or copy them into another directory that you do own. I think the "trusted installer" is the owner of that directory (rather than admin)

set BIOS to default, and shut my computer down and restarted after 5 seconds. so far no BSOD, I'm thinking it might have been over clocked automatically like you said and messing somewhere with voltages. What should my next step be now? I have one drive set up by the way, but i can't get mini dump files to upload, says that I have to get permission to open them?

 

[jlewis1119]

https://onedrive.live.com/redir?resid=C08EEBB2C228C44B!107&authkey=!AONhNNz95ewp998&ithint=folder%2cdmp

uploaded a copied folder with mini dump files, and then a text file with a mini dump file that i ran through bluescreenview (that one is just if the other do not work)

Let me know if there's anything else I need to do

 

[johnbl]

I looked at other bugchecks involving memory corruption but you should update the BIOS, delete the old memory .dmp files and provide new ones if you continue to get bugchecks after the BIOS update.

most likely caused because you have a new low power CPU that was released in June of 2014 and the BIOS version you are using most likely does not have the updated table for the correct voltage to use at different clock frequencies.
Your system thinks it is slightly overclocking and is most likely applying too much voltage for the clock rated to the low voltage processor.

go to http://www.asus.com/us/Motherboards/MAXIMUS_VII_HERO/HelpDesk_Download/
and get the current version ( you board is 4 or 5 versions behind on the BIOS updates)


just looked at the first bugcheck 0x124 WHEA_UNCORRECTABLE_ERROR
the error was generated by the CPU cache memory controller during a write operation using cpu core 0 on cache memory bank 1
Error : DCACHEL0_WR_ERR (Proc 0 Bank 1)

your system:
BIOS Version 1104
BIOS Release Date 07/16/2014
Manufacturer ASUSTeK COMPUTER INC.
Product MAXIMUS VII HERO
Processor ID c3060300fffbebbf
Processor Version Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
Processor Voltage 8ch - 1.2V
External Clock 100MHz
Max Speed 3800MHz
Current Speed 3580MHz

 

[jlewis1119]

downloaded the new BIOS version, but don't see any way to install it. Just gives me an option to open it then suggests to look online for a program to open it. Any ideas how to install it to replace old BIOS?

 

[johnbl]

asus will have a bios install utility on their website, you should find it with the link provided in the last post.

downloaded the new BIOS version, but don't see any way to install it. Just gives me an option to open it then suggests to look online for a program to open it. Any ideas how to install it to replace old BIOS?

 

[jlewis1119]

Looks like BIOS is updated now. Realized after a couple times that i wasn't supposed to push delete to open BIOS but rather let it start itself. Thank you for all the help! You've been so much help and done more than I can ask for. Would you suggest staying away from over clocking? or should be safe now?

 

[johnbl]

generally, new hardware fails within 30 hours if there is a problem. I just run at stock speeds for the first week, then I might overclock some. Most of the time I just get fast hardware and don't bother with overclocking.

Looks like BIOS is updated now. Realized after a couple times that i wasn't supposed to push delete to open BIOS but rather let it start itself. Thank you for all the help! You've been so much help and done more than I can ask for. Would you suggest staying away from over clocking? or should be safe now?

 

[jlewis1119]

Ill probably stick with that then. One more question if you still have time. I had done some restores while the BSOD was occurring, so idk if my drivers for MOBO are still installed/updated. Is there a way to check? or do I just need to go to ASUS and download/install them again?