Question BSOD on new laptop (dump included)

Nia11

Honorable
Nov 11, 2012
37
0
10,530
I've had the laptop for about a month now and I am constantly getting BSOD.

Laptop: Acer Predator Triton 500 RTX 2060

Cpu: Intel Core i7-8750H

Memory: 16 GB DDR4-2666

==================================================
Dump File : 042819-15515-01.dmp
Crash Time : 28/04/2019 14:31:41
Bug Check String :
Bug Check Code : 0x00000113
Parameter 1 : 0000000000000019 Parameter 2 : 0000000000000002
Parameter 3 : 00000000000010de Parameter 4 : 0000000000001f11
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+40db
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1b3730
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\042819-15515-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 17763
Dump File Size : 2,768,716
Dump File Time : 28/04/2019 14:38:57
==================================================
 

gardenman

Splendid
Moderator
Hi, post the actual minidump located here:
C:\WINDOWS\Minidump\042819-15515-01.dmp
You might need to copy it to your desktop first. If there are other minidumps, upload those also. Upload them to a site such as Google Drive or OneDrive. They will give you a link that you can post here. Be sure the files are publicly accessible and can be downloaded without having to login to the site.
 

Colif

Win 11 Master
Moderator
omg, i didn't notice it was BSV and not dump...

thats 2 days in a row... need to wake up more :)

The VIDEO_DXGKRNL_FATAL_ERROR bug check has a value of 0x00000113. This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

likely blames nvidia drivers

sure, it mentions ntoskrnl (windows kernel) and watchdog.sys, but a short search of the 2nd one leads to nvidia driver crashes.

Can you run DDU and depending where you got last nvidia drivers from, use Nvidia themselves or windows update, which ever you didn't use last time
 

Nia11

Honorable
Nov 11, 2012
37
0
10,530
omg, i didn't notice it was BSV and not dump...

thats 2 days in a row... need to wake up more :)

The VIDEO_DXGKRNL_FATAL_ERROR bug check has a value of 0x00000113. This indicates that the Microsoft DirectX graphics kernel subsystem has detected a violation.

likely blames nvidia drivers

sure, it mentions ntoskrnl (windows kernel) and watchdog.sys, but a short search of the 2nd one leads to nvidia driver crashes.

Can you run DDU and depending where you got last nvidia drivers from, use Nvidia themselves or windows update, which ever you didn't use last time
Thank you I'll try that. Here are the dump files
 

gardenman

Splendid
Moderator
omg, i didn't notice it was BSV and not dump...
No problem!

I ran the dump files through the debugger and got the following information: https://pste.eu/p/8JG2.html
File information:042819-9484-01.dmp (Apr 28 2019 - 11:32:41)
Bugcheck:VIDEO_DXGKRNL_FATAL_ERROR (113)
Driver warnings:*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 1 Hour(s), 54 Min(s), and 05 Sec(s)

File information:042819-15515-01.dmp (Apr 28 2019 - 09:31:41)
Bugcheck:VIDEO_DXGKRNL_FATAL_ERROR (113)
Driver warnings:*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:dxgkrnl.sys (Process: System)
Uptime:0 Day(s), 4 Hour(s), 06 Min(s), and 10 Sec(s)
Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

System: Predator PT515-51
BIOS version: 1.05

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.