Question BSOD on new PC help?

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teahunter

Prominent
Jan 11, 2021
11
0
510
I recently bought a new custom PC, a business put it all together, installed Windows then shipped it up to me in December.
But just recently in the past few days or so I have been getting BSODs. I tried a few different things like checking for malware, verifying stuff and the /scannow thingo (this side of tech isn't really my thing), did a memory scan. Pretty much followed any of the guides online I could follow and still I get these BSODs. Please help

Here's a link to the dump files: https://1drv.ms/u/s!Atur3H0h47WtgeUYxBhvzkiyQHLNCw?e=vm8Osb
So far I think they've all be on the "automatic dump" setting, sorry if this isn't helpful.
 

gardenman

Splendid
Moderator
@Colif He asked about DriverView above. Not sure it's needed now or not.

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/rse69mdy/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:021821-6625-01.dmp (Feb 17 2021 - 22:43:27)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: ISLANDERS.exe)
Uptime:1 Day(s), 1 Hour(s), 05 Min(s), and 49 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 11 Master
Moderator
I booted up DriverView and am at a bit of a loss with what I am supposed to do. I assume the drivers in the pink lines are either bad or just foreign, the rest being native to the system?
pink ones are probably all 3rd party drivers, since its all I can see.
Don't worry about it now, dumps show what you have.

This can cause BSOD, its the driver used by the software that you use to control Xbox or PS3/4 controllers
May 05 2013ScpVBus.sysScarlet.Crush Productions Scp Dual Shock 3 Virtual Bus driver http://forums.pcsx2.net/
You need new BT drivers
Nov 23 2015btwampfl.sysBroadcom Bluetooth USB AMP Filter driver
Jan 21 2016bcbtums.sysBroadcom Bluetooth Firmware Download Filter driver

There is one newer bios since your current one, it might help
MSI make process easier -
Update chipset driver at same time - https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

its weird seeing drivers from 2021 already.
 

Johnwmel

Notable
Jan 21, 2021
275
21
865
"I didn't download the snail driver or whatever because... well, I don't know anything about it and being told to download something I've never heard of isn't generally considered a smart thing. "
You didn't know anything about DriverView , yet you downloaded it.

All I have asked for, is screenshots of what Snail finds.