[SOLVED] BSOD plz help

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Pinguino97

Pinguino97

Jan 3, 2022
7
0
10
For 2 years now I am continuing to receive BSOD. They do not occur in special cases but they are random. Can anyone help me understand what is the problem ?

010322-9109-01.dmp 03/01/2022 22:46:47 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000c0000005 fffff80173496554 ffff81004da565e0 0000000000000000 ntoskrnl.exe ntoskrnl.exe+3f70d0 x64 ntoskrnl.exe+3f70d0 C:\Windows\Minidump\010322-9109-01.dmp 8 15 19041 2.375.270 03/01/2022 22:47:14

The one above is the most frequent error i get.
 
Solution
Colif
what model HP laptop is it?
search based on CPU and ram comes to this - https://www.notebookcheck.net/HP-Pavilion-14-i7-8550U-MX150-Laptop-Review.338066.0.html
but there are a few HP laptops with that CPU

have you run HP Support Assistant? it can check your drivers and PC health - https://support.hp.com/au-en/help/hp-support-assistant

most of the drivers appear to be up to date. Error 4 seems to suggest Internet activity but both your WIFI and Ethernet drivers seem to be new enough.

crash 5 could be caused by an old version of
Dec 25 2019TeeDriverW10x64.sysIntel Management Engine Interface driver
the HP update assistant might have a newer version of it. It should match BIOS...
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  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
 
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Colif said:
  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
Click to expand...
https://www.dropbox.com/s/gsj137x3nkeshrt/Minidump.zip?dl=0
 
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Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/4azejy6b/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:010322-9109-01.dmp (Jan 3 2022 - 16:46:47)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:ntkrnlmp.exe (Process: steamerrorrepo)
Uptime:0 Day(s), 23 Hour(s), 55 Min(s), and 37 Sec(s)

File information:010222-9406-01.dmp (Jan 2 2022 - 14:34:29)
Bugcheck:CRITICAL_PROCESS_DIED (EF)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:0 Day(s), 1 Hour(s), 38 Min(s), and 21 Sec(s)

File information:010222-7890-01.dmp (Jan 2 2022 - 16:50:28)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:ntkrnlmp.exe (Process: SearchIndexer.)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 17 Sec(s)

File information:010122-8546-01.dmp (Jan 1 2022 - 08:28:21)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: System)
Uptime:2 Day(s), 2 Hour(s), 01 Min(s), and 56 Sec(s)

File information:122821-8828-01.dmp (Dec 28 2021 - 10:07:46)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: LMS.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 20 Sec(s)
Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

HP Support Page: https://support.hp.com/us-en/drivers/laptops
I'm unable to identify your system from the dump files, and therefore cannot determine if there is a BIOS update or not. If there is an update, don't update just yet. Let us know and wait for more info.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
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what model HP laptop is it?
search based on CPU and ram comes to this - https://www.notebookcheck.net/HP-Pavilion-14-i7-8550U-MX150-Laptop-Review.338066.0.html
but there are a few HP laptops with that CPU

have you run HP Support Assistant? it can check your drivers and PC health - https://support.hp.com/au-en/help/hp-support-assistant

most of the drivers appear to be up to date. Error 4 seems to suggest Internet activity but both your WIFI and Ethernet drivers seem to be new enough.

crash 5 could be caused by an old version of
Dec 25 2019TeeDriverW10x64.sysIntel Management Engine Interface driver
the HP update assistant might have a newer version of it. It should match BIOS and it is currently older than your installed bios
I see you updated Realtek lan drivers since 28th.
 
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Solution
🙁

You don't need driver easy if your laptop still gets new drivers from the makers. I often see 3rd party driver updaters install the wrong drivers and make problems worse.

HP have their own programs that update their stuff.

Try running the thing on site and see if there is a newer version of anything.
 
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