BSOD Skylake win32k.sys

[RandySavage]

I built a new computer about two weeks ago and I have been having a lot of troubles with bsod's while playing Rainbow Six Siege. Sometimes everything is working fine and other times it will only make it a round into one game or earlier. It just says "SYSTEM_SERVICE_EXCEPTION(win32K.sys)".

I have an i5-6600k, 8gb crucial ddr4, EVGA GTX 760 and an 850 evo ssd. I really can't understand what is going on. I have tried updating bios and doing a full wipe of display drivers. I have tried registry checking and anything I can find but it is just so common of an error for other problems and very vague. This forum below is a large amount of others that seem to have the same problem with no solution: http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-event-id-56/aed11fed-4475-4a9a-ad87-4320200dc160?auth=1




MiniDump:

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Windows 8 Kernel Version 10586 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 10586.0.amd64fre.th2_release.151029-1700
Machine Name:
Kernel base = 0xfffff802`36a0c000 PsLoadedModuleList = 0xfffff802`36ceacb0
Debug session time: Tue Mar 1 22:44:02.718 2016 (UTC - 5:00)
System Uptime: 0 days 3:34:22.388
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9619a3dd72e, Address of the instruction which caused the bugcheck
Arg3: ffffd00021f3e890, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32kbase!DxLddmPrimaryLockCleanUpSinglePDev+2fa
fffff961`9a3dd72e 397814 cmp dword ptr [rax+14h],edi

CONTEXT: ffffd00021f3e890 -- (.cxr 0xffffd00021f3e890)
rax=0000000000000000 rbx=0000000000000001 rcx=fffff9619a41dcb0
rdx=ffffe00011ffa400 rsi=ffffd00021f3f690 rdi=0000000000000000
rip=fffff9619a3dd72e rsp=ffffd00021f3f2b0 rbp=fffff901407e6cb0
r8=0000000000000002 r9=0000000000000000 r10=7fffe00012581868
r11=ffffd00021f3f220 r12=0000000000000004 r13=0000000000000001
r14=ffffd00021f3f3a8 r15=126d65b000000004
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32kbase!DxLddmPrimaryLockCleanUpSinglePDev+0x2fa:
fffff961`9a3dd72e 397814 cmp dword ptr [rax+14h],edi ds:002b:00000000`00000014=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: RainbowSix.exe

CURRENT_IRQL: 0

BAD_PAGES_DETECTED: 9a31

LAST_CONTROL_TRANSFER: from fffff9619a3db3a3 to fffff9619a3dd72e

STACK_TEXT:
ffffd000`21f3f2b0 fffff961`9a3db3a3 : 00000000`000c8f78 ffffd000`21f3f450 fffff901`407e6cb0 00000000`00000000 : win32kbase!DxLddmPrimaryLockCleanUpSinglePDev+0x2fa
ffffd000`21f3f350 fffff961`9a3da365 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32kbase!DrvSetDisplayConfig+0x553
ffffd000`21f3f4a0 fffff961`9a3dc12d : ffffd000`21f3f708 ffffe000`126d65b0 00000000`00000000 126d65b0`00000004 : win32kbase!DrvChangeDisplaySettings+0x2e5
ffffd000`21f3f610 fffff961`9a3cf701 : 00000000`00000000 0000002d`8e9fed70 ffffd000`21f3f701 ffffd000`21f3f800 : win32kbase!xxxUserChangeDisplaySettingsInternal+0x24d
ffffd000`21f3f6f0 fffff961`9a3cd8b7 : fffff901`44830b20 00000000`003436b0 fffff901`44830b20 00000000`00000004 : win32kbase!xxxUserChangeDisplaySettings+0xf1
ffffd000`21f3f9a0 fffff802`36b587a3 : ffffe000`14557080 ffffd000`21f3fa80 00000000`00000004 00000000`00000020 : win32kbase!NtUserChangeDisplaySettings+0x1e7
ffffd000`21f3fa00 00007ff9`60718854 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
0000002d`8e9fecf8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7ff9`60718854


SYMBOL_NAME: PAGE_NOT_ZERO

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .cxr 0xffffd00021f3e890 ; kb

BUCKET_ID: PAGE_NOT_ZERO

Followup: MachineOwner
---------

*** Memory manager detected 39473 instance(s) of page corruption, target is likely to have memory corruption.


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[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by running a test with the RAM's using Memtest86.
- If it pass the test do proceed with doing a clean install of the graphics card driver.
- Open Device Manager and uninstall the Nvidia graphics driver.
- Next is to check Programs and Features then uninstall anything related to Nvidia.
- Once done, download and install the latest driver from the manufacturers site.
- Here's the link: http://www.geforce.com/drivers
- Reboot your laptop once the latest driver has been installed.
- After the reboot set Nvidia as the default graphics card.
- http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
- If all these will not work your last option would be to reinstall Windows 10.

 

[RandySavage]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Start by running a test with the RAM's using Memtest86.
- If it pass the test do proceed with doing a clean install of the graphics card driver.
- Open Device Manager and uninstall the Nvidia graphics driver.
- Next is to check Programs and Features then uninstall anything related to Nvidia.
- Once done, download and install the latest driver from the manufacturers site.
- Here's the link: http://www.geforce.com/drivers
- Reboot your laptop once the latest driver has been installed.
- After the reboot set Nvidia as the default graphics card.
- http://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
- If all these will not work your last option would be to reinstall Windows 10.

I looked through your steps and I don't seem to have the same control panel for selecting default graphics. I have also used Display driver uninstaller to completely wipe the system and it still seems to occur. I think it is definitely the graphics driver however I can't necessarily set the default graphics and I have already tried reinstalling it. I think my options at this point might be to just revert to an old driver or to replace the card with a different one. Thanks any help is appreciated.