Question BSOD - Stop Code: System Service Exception (minidump attached)

Feb 5, 2019
2
0
10
Hello,

I've recently had a BSOD with the System_Service_Exception stop code.
I've since run a MalwareBytes scan to check for viruses or malware (nothing found) and used the System File Checker tool in PowerShell as well (no discrepancies there either).
I've attached the minidump and system information files here as well. Here are the links:

https://www.dropbox.com/s/7gv92532frnhnr1/042719-45203-01.dmp?dl=0

https://www.dropbox.com/s/ll3pio57kvowb8r/systeminfo.txt?dl=0

Any help or advice would be much appreciated.
 

Colif

Win 11 Master
Moderator
link to conversion of dump files: https://pste.eu/p/BHzN.html

these are too old to be win 10 drivers, not sure what they for?
May 17 2009 atksgt.sys Copy Protection driver http://www.tagesprotection.com
May 17 2009 lirsgt.sys Copy Protection driver http://www.tagesprotection.com

update your wifi drivers, they are from 2013
Scarlet crush can cause BSOD. can you disable it using Autroruns while we look for cause?

Can you disable/uninstall these as I know that one can cause problems with win 10 -
Sep 24 2015 dtlitescsibus.sys DAEMON Tools Lite Virtual SCSI Bus (Disc Soft Ltd)
Dec 28 2015 dtliteusbbus.sys DAEMON Tools Lite Virtual USB Bus (Disc Soft Ltd)
I helped someone a few days ago whose driver verifier (a process in win 10 designed to find bad drivers) found one of these sys files was bad

You have Bios Version F7, F9 is latest (that isn't a beta): https://www.gigabyte.com/au/Motherboard/GA-Z87X-UD4H-rev-1x#support-dl-bios

I would fix the old drivers and see if you still get bsod, and if you do, we can think about updating bios
 

TRENDING THREADS