[SOLVED] BSOD Stop Code: system service exception (ntfs.sys) Every day or two ?

[kappadar]

Hi,

Not sure why this happens.

Crash List

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Filename	Address In Stack	From Address	To Address	Size	Time Stamp	Time String	Product Name	File Description	File Version	Company	Full Path
Ntfs.sys	Ntfs.sys+fae01	fffff80728960000[/TD] [TD]fffff80728bfe000	0x0029e000	0xd9a3ce82	9/15/2085 6:18:26 AM
ntoskrnl.exe	ntoskrnl.exe+1d2ee9	fffff80724800000[/TD] [TD]fffff807252b5000	0x00ab5000	0xa5839c4d	12/29/2057 10:37:49 AM

I used bluescreenview to check the most recent minidumpfile and these two were the ones that were in red. I'm unsure as to why I'm crashing, as I did memtest64 (only 16gb out of 32gb) and it found no errors (for reference I'm overclocking my ram to it's rated speed of 3600mhz using DOCP), and I also checked drive C using crystaldiskinfo and it found no errors, as well as HDTunePro that showed no reallocated sector counts, and only 95 as the current for data address marker errors. These errors did begin happening after I installed my 3080 (I updated my graphics driver) and after overclocking my old RAM I'd get these errors. I then upgraded my ram to the newest one and I still get errors. I can post the full minidump file if needed.

I also checked event viewer and my bugcheck was: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80728a5ae01, 0xfffff0808ed1d4b0, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d3b00642-4daa-47dd-af78-8071944224d8.

As well as

Volume C: (\Device\HarddiskVolume2) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.

A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown. The file system structures need to be scanned and fixed offline.

I even tried repairing it offline by right-clicking drive C, tools, and check for errors, and it wouldn't do anything. The option to repair is still there.

Any help would be greatly appreciated.

 

[Colif]

go to c/windows/minidump
copy the minidump file from here to another folder
upload the copy from new folder to a file sharing website
show link here

what are specs of the PC?

 

[kappadar]

go to c/windows/minidump
copy the minidump file from here to another folder
upload the copy from new folder to a file sharing website
show link here

what are specs of the PC?

http://s000.tinyupload.com/index.php?file_id=13109748552174974854

Here's the minidump file.

My specs are:
GPU: rtx 3080 (no oc)
CPU: amd ryzen 7 2700 (no oc, but I sometimes oc to 3.8ghz with no problems)
RAM: G.SKILL F4-3600C16D-32GTZNC Trident Z Neo Series 3600MHz 32Gb(16Gbx2) (Oc'd to 3600mhz. Haven't tried just using it at a lower frequency so this may be related.)
MOBO: Asus prime x470 pro
PSU: EVGA Supernova 650 G+
C: Drive (The one with the failure) : XPG GAMMIX 512GB S11 Pro 3D

 

[Colif]

i have to send link toa friend who will convert dumps, he should be asleep still since he in a different time zone.

 

[kappadar]

i have to send link toa friend who will convert dumps, he should be asleep still since he in a different time zone.

Okay thanks! Please keep me updated

 

[Colif]

he will post in here later with the results (unless he is busy) and it will include a file i can read to figure out problem. He might solve it for you, depends how obvious it is.

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/symfn4bp/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	010321-20968-01.dmp (Jan 3 2021 - 04:06:57)
Bugcheck:	SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:	memory_corruption (Process: firefox.exe)
Uptime:	2 Day(s), 12 Hour(s), 54 Min(s), and 20 Sec(s)

Comments:

• The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite or GPU Tweak 2)
• The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)
• Vanguard is installed.

Possible Motherboard page: https://www.asus.com/us/Motherboards/PRIME-X470-PRO/
There are BIOS updates available for your system. You are using version 4602 and the latest is version 5809. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[kappadar]

Hi,

Thanks so much for this information! What exactly does it mean? Does it mean that firefox was what caused my system to crash?

 

[kappadar]

Here's another BOSD I just had.

http://s000.tinyupload.com/index.php?file_id=09203673725302011174

 

[kappadar]

http://s000.tinyupload.com/index.php?file_id=16296594107532195655

And another

 

[Colif]

Firefox was the victim, its very rarely an exe file is cause of a crash.
we had bad weather here or I would have been here earlier.
the only one Gman has had a chance to convert seems to point at GPU drivers.
I would run DDU in safe mode and reinstall Nvidia drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

once he converts the other 2 I see what they show.

 

[gardenman]

I ran the new dump files through the debugger and got the following information: https://jsfiddle.net/ydj21zkt/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler

File information:	010321-34421-01.dmp (Jan 3 2021 - 22:48:21)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: EscapeFromTarkov.exe)
Uptime:	0 Day(s), 1 Hour(s), 04 Min(s), and 23 Sec(s)

File information:	010321-33687-01.dmp (Jan 3 2021 - 21:43:25)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 17 Hour(s), 04 Min(s), and 06 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[johnbl]

you have two copies of
AMDRyzenMasterDriver.sys Wed Oct 17 21:47:22 2018
AMDRyzenMasterDriver.sys Mon Nov 13 21:58:28 2017
(this is bad news)

and overclocking software running:
RTCore64.sys Thu Sep 19 03:45:31 2019

the crash was in directx but the image has a corrupted bit right at the crash.
you will want to start cmd.exe as an admin and run
sfc.exe /scannow
dism.exe /online /clean-image /restorehealth

this should fix the corrupted file on disk

you can use autoruns to remove the extra amdryzen master driver and the overclock driver
Autoruns for Windows - Windows Sysinternals | Microsoft Docs
uncheck the driver to prevent it from being loaded or delete the driver entry to get rid of it
you could also remove both of the drivers, reboot and reinstall the current updated version
generally you would want a version that is close to your bios date
BiosReleaseDate = 03/07/2019
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = PRIME X470-PRO


not sure why the directx image was corrupted by a single bit. this could be some kind of overclocking error
but it should be random and not happen to the same file the next time.