Question BSOD/System Crash with new parts

Jun 12, 2021
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Hi everyone. I need help to understand what is going on with my system.

I got a ASUS TUF X570 Gaming Plus + Ryzen 7 5800X at the beginning of May, and started getting some BSOD after 2 weeks with the pieces. But Windows did save only 2 memory dumps from almost 5 BSOD I got. The BSOD itself were too fast for me to read the code on screen, even disabling the restart on system failure. It just restarted right away.

Looking on the memory dumps, one have "AuthenticAMD" and "Firefox.exe" process market as the reason for the BSOD, and the other have "AuthenticAMD" and "dwm.exe". The bugcheck code is 124 for both, but:

In the first BSOD dump saved, it says 0x124_0_AuthenticAMD_Processor_Unknown_Image_AuthenticAMD.sys as reason;
The second one says 0x124_0_AuthenticAMD_Processor_Bus_L1_SRC_IRD_I_notTimeOut_Image_AuthenticAMD.sys.

I tried to search about these errors but didn't find anything conclusive, only people saying that the bugcheck 124 can be caused by CPU problem, memory problem, driver problem and etc. I tested my memory (2x8GB Crucial Ballistix Elite - later I found that one stick min speed is 2133mhz, and the other is 2400mhz, but both are advertised that runs at 3000mhz with the same latency) for 6 hours overnight with MemTest64 and got no errors. I tried to stress test my CPU and got no errors, and I don't know how and what to test on my Motherboard to seek for errors.
The BSODs happen with a 5~7 days interval on average, so isn't something that happens often, but I'm worried because the parts (CPU and MOBO) are new and kinda expensive now.
The situation at the time the BSODs happened was: Watching a Twitch stream on the second monitor, having HWInfo64 running to monitor temps and playing Black Desert Online on fullscreen on my main monitor.

Is it there anything that I can do to test my hardware properly and try do determine the exact cause of the BSOD, or just RMA the pieces?

To make sure I list my gear correctly:
Motherboard: ASUS TUF GAMING X570-PLUS_BR - Latest stable BIOS
CPU: AMD Ryzen 7 5800X
GPU: EVGA GeForce RTX 2070 Super XC Gaming 8GB GDDR6
Memory: 1 - Crucial Ballistix Elite 8GB 1066.7 MHz (DDR4-2133 / PC4-17000)
2- Crucial Ballistix Elite 8GB 1200.0 MHz (DDR4-2400 / PC4-19200)
//When I first went from a DDR3 system to a DDR4, I bought only one memory stick and later I got the other one. I have them kinda since 2019 and since then it worked well running at 3000Mhz, as advertised. I thought they were the same, but this year I saw that they have different min speeds.
PSU: EVGA 650W 80 Plus Gold (model 100-GD-0650-V, if is necessary to search about)

First dump: https://1drv.ms/u/s!Ati9ySBYu4UqmhNVh7ftz_F0ePyY?e=AhgDh4
Second dump: https://1drv.ms/u/s!Ati9ySBYu4UqmhThr-faHjJTgtOl?e=ULDV9Y

Thanks in advance.
 
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Your RAM could possibly be the cause of this yes. 2133MHz RAM for a Ryzen 5800X is not good.

Ryzen like fast RAM and with that CPU you should have minimum 3200MHz CL16 RAM or the sweet spot 3600MHz CL16.

2133MHz will greatly affect performance and could cause instability issues.

Did you install the chipset drivers for your board?

EDIT: Just saw that you have 2 mixed RAM Stick running at 3000MHz when they are 2133 and 2400MHz RAM.

Buy a 2x8GB 3600MHz CL16 RAM Kit and there is a good chance that your BSOD will be gone and performance gain will be visible.
 
Jun 12, 2021
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Your RAM could possibly be the cause of this yes. 2133MHz RAM for a Ryzen 5800X is not good.

Ryzen like fast RAM and with that CPU you should have minimum 3200MHz CL16 RAM or the sweet spot 3600MHz CL16.

2133MHz will greatly affect performance and could cause instability issues.

Did you install the chipset drivers for your board?

EDIT: Just saw that you have 2 mixed RAM Stick running at 3000MHz when they are 2133 and 2400MHz RAM.

Buy a 2x8GB 3600MHz CL16 RAM Kit and there is a good chance that your BSOD will be gone and performance gain will be visible.
Thanks for the reply!

Yeah they are mixed and I only noticed this after like, 2 year with them. I bought one stick when I got a Ryzen 5 1600/MSI B350 Gaming Plus, then some months after I got another of the same model and speed. Both were advertised as 3000Mhz and i understood it ran like this on XMP, but there was no mention about the min speed of both. I just got to know after I saw on HWInfo64 after getting my 5800X/ASUS TUF X570. Im using them at 3000Mhz in this new system (5800x/ASUS TUF X570).

This is kinda mind blowing to me. I saw a lot of reviews about the new Ryzens "liking" fast RAM a lot, but I didn't thought they would behave bad with lower speed RAMs.

Basically, even with my RAM running at 3000Mhz, they being 2133Mhz/2400Mhz still bad for my system, right? I was considering getting other RAMs already, so maybe will speed up this upgrade for next month prob.

Will my system be damaged with me running 2133Mhz/2400Mhz at 3000Mhz for now until I get the new ones? Or its ok and I dont need to worry about the BSOD screwing up the rest of my hardware?
 
Jun 12, 2021
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If anyone have more ideas about this issue feel free to post, as Im still trying to figure it out.
I ordered a pair of 2x8GB G.Skill Trident Z Neo 3600Mhz CL16 and Im waiting it to be delivered to test.
 
Jun 12, 2021
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Hello everyone.
Well, I got the 2x8GB G.Skill Trident Z Neo 3600Mhz CL16 3 days ago. It was running fine and I thought the problem was solved, but it happened again 20mins ago.
Any tips on what to troubleshoot it now?
 

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