BSOD, "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (ATIKMDAG.SYS)". Help!

twright247

Reputable
Jul 9, 2014
22
0
4,520
3
Hi! I have been a constant visitor to Tom's Hardware and I am recently having trouble with a BSOD whenever I'm just idling on Chrome (using Facebook, YouTube, etc.). I noticed that this was happening earlier last month and I have been researching online ever since.
So far I have found no solution as to how to fix this. I have seen threads that say "Make sure that your video card drivers are up to date" but the problem is that they already are and I can't really be bothered to "downgrade" to another driver.

My system has the following hardware & software:
CPU: AMD FX-8320
GPU: Sapphire Radeon DUAL-X R9 280X Boost OC
PSU: Corsair CX750M
SSD: Samsung 840 Evo 120GB
HDDs: 2 X 1TB Seagate Baracuda
MB: GA-990FXA-UD3
RAM: 8GB 1600Mhz DDR3 Kingston HyperX
Keyboard: Stealseries Apex [RAW]
Mouse: Razer Abyssus
Primary webcam: Logitech C270
Secondary webcam: Microsoft LifeCam
OS: Windows 8.1
Drivers: All required drivers (Chipset, AHCI, etc.)

I have a minidump file and I know how to analyse is so I will post the information below! Thank you for taking your time reading this and I look forward to trying out some solutions!
- Tom

Minidump information:

Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\070914-5921-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\Minidump*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\Minidump*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
Machine Name:
Kernel base = 0xfffff802`25e84000 PsLoadedModuleList = 0xfffff802`2614e2d0
Debug session time: Wed Jul 9 22:26:53.407 2014 (UTC + 1:00)
System Uptime: 3 days 6:32:07.518
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
.............................................
Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800db5c5dbb, ffffd000f550c0a8, ffffd000f550b8b0}

Probably caused by : atikmdag.sys ( atikmdag+c7dbb )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800db5c5dbb, The address that the exception occurred at
Arg3: ffffd000f550c0a8, Exception Record Address
Arg4: ffffd000f550b8b0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
atikmdag+c7dbb
fffff800`db5c5dbb 488b83a8060000 mov rax,qword ptr [rbx+6A8h]

EXCEPTION_RECORD: ffffd000f550c0a8 -- (.exr 0xffffd000f550c0a8)
ExceptionAddress: fffff800db5c5dbb (atikmdag+0x00000000000c7dbb)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000000006a8
Attempt to read from address 00000000000006a8

CONTEXT: ffffd000f550b8b0 -- (.cxr 0xffffd000f550b8b0;r)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=00000000003c0000 rdi=0000000000000002
rip=fffff800db5c5dbb rsp=ffffd000f550c2e0 rbp=ffffe001d99a3960
r8=0000000000000002 r9=000000f433308000 r10=0000000000000000
r11=fffff800db05e587 r12=ffffe001d99a7180 r13=ffffe001d91a6400
r14=ffffe001d7b475f0 r15=fffff800db4fe000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210246
atikmdag+0xc7dbb:
fffff800`db5c5dbb 488b83a8060000 mov rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=00000000003c0000 rdi=0000000000000002
rip=fffff800db5c5dbb rsp=ffffd000f550c2e0 rbp=ffffe001d99a3960
r8=0000000000000002 r9=000000f433308000 r10=0000000000000000
r11=fffff800db05e587 r12=ffffe001d99a7180 r13=ffffe001d91a6400
r14=ffffe001d7b475f0 r15=fffff800db4fe000
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210246
atikmdag+0xc7dbb:
fffff800`db5c5dbb 488b83a8060000 mov rax,qword ptr [rbx+6A8h] ds:002b:00000000`000006a8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00000000000006a8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff802261d8138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
00000000000006a8

FOLLOWUP_IP:
atikmdag+c7dbb
fffff800`db5c5dbb 488b83a8060000 mov rax,qword ptr [rbx+6A8h]

BUGCHECK_STR: AV

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff800db5c5dbb

STACK_TEXT:
ffffd000`f550c2e0 00000000`00000000 : ffffd000`f550c4f0 00000000`00000000 fffff800`db5f6e71 ffffe001`d7b475f0 : atikmdag+0xc7dbb


SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: atikmdag+c7dbb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME: atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 53508a3c

STACK_COMMAND: .cxr 0xffffd000f550b8b0 ; kb

FAILURE_BUCKET_ID: AV_atikmdag+c7dbb

BUCKET_ID: AV_atikmdag+c7dbb

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_atikmdag+c7dbb

FAILURE_ID_HASH: {0471d6b8-06e1-47c6-22ba-995dd0010efa}

Followup: MachineOwner
---------

 

twright247

Reputable
Jul 9, 2014
22
0
4,520
3

Hi, KyleADunn!
Thank you for your fast reply but unfortunately I have done this many times. Thank you for your help though! :)
 

twright247

Reputable
Jul 9, 2014
22
0
4,520
3

Once again, thanks for your reply!
I have opened that same file to check whether the installation was a success and there were no errors/fails. Just "success".
 

twright247

Reputable
Jul 9, 2014
22
0
4,520
3

Okay, I have gone onto here and I have gone down to the flash animation and right clicked and clicked on settings. On there, I have disabled hardware acceleration and I hope this works. Did I disable it correctly? Is there any way on trying to "recreate" the BSOD to see whether it gives in and displays the BSOD again?
 

twright247

Reputable
Jul 9, 2014
22
0
4,520
3

twright247

Reputable
Jul 9, 2014
22
0
4,520
3

This seemed to of fixed it for me, thank you! I wanted to leave it a couple of days before I selected it as the answer!
- Tom
 

Gruntmas

Reputable
Jul 15, 2014
1
0
4,510
0
Hi there I have the exact same issue as you with the exact same 3D card and driver.
Started happening with the new 14.xx drivers of AMD to me.

We'll have to disable hardware acceleration until AMD releases a new driver I guess.

Unless somebody else has a magical solution to this :)
 

epopchock1

Reputable
Jan 28, 2015
2
0
4,510
0
I am having the exact same problem, and I have found out that it's being caused by a faulty driver. try uninstalling and reinstalling the driver and see if that fixes the problem.
 

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