BSOD, Usually while gaming

kingupright

Reputable
Jun 4, 2017
20
0
4,520
Started getting a few crashes after installing a Gtx 1060, dont think its the gpu though. I did a clean uninstall of my last drivers and what not, so dont think its that, thought it could be memory but memtests say my ram is fine.

MiniDumps here: https://www.mediafire.com/file/x5jz75toqxrc9xg/MiniDump...

I get a lot of these crashes when playing games, games like to stop responding during playing too if that helps, Thanks.

Specs:
Thermaltake Smart SP-650MPCBUS 650W Intel ATX 12V 2.3 SLI Ready CrossFire Ready 80 PLUS BRONZE Certified Modular Active PFC Power Supply

Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan

Windows 8.1 64 Bit

CORSAIR Vengeance 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CMZ8GX3M2A1600C9

Intel Core i5-4690K Devil's Canyon Quad-Core 3.5 GHz LGA 1150 88W BX80646I54690K Desktop Processor Intel HD Graphics 4600

ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

GIGABYTE GeForce GTX 1060 DirectX 12 GV-N1060WF2OC-3GD 3GB 192-Bit GDDR5 PCI Express 3.0 x16 ATX Video Card

Samsung 850 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-75E250B/AM)

Seagate 1TB FireCuda Gaming SSHD (Solid State Hybrid Drive) - 7200 RPM SATA 6Gb/s 64MB Cache 3.5-Inch Hard Drive (ST1000DX002)

ASUS VE247H Black 23.6" 2ms Full HD HDMI LED BackLight LCD Monitor w/Speakers 300 cd/m2 10,000,000:1 (ASCR) X2

Thermaltake Overseer RX-I VN700M1W2N Black SECC ATX Full Tower Computer Case Standard PS2 PSU Power Supply
 
1 - Try removing your RAM sticks and clean the contact parts with a clean eraser then use a clean brush to clean the dust from both the contact part and your RAM slots. Memtest might have not found anything but it could still be the issue, try that for once.

2 - You've said that it's happening after you installed the GTX right? What are the rest of your specs ? (CPU, PSU, DISK...?) if you use Intel with HD Graphics built, try using the integrated graphics card instead for testing.

Please try that and post your feedback.
 


Download Speccy and tell me your specs:
http://filehippo.com/download_speccy/

Also tell me what it states under 'name' in the GPU section.

Please also state your PSU and PC case.

When you clean your RAM, boot the computer with each individual set of RAM and see of the computer works, if it works with one piece, try the next one and see if that one works too.

Also on speccy check your temps on speccy when playing games.

Cause we dont know your specs, your CPU could be anything!

 


Sorry forgot specs, Ill try cleaning the ram next, I also added a second monitor a month back, forgot to say that too.


  • Thermaltake Smart SP-650MPCBUS 650W Intel ATX 12V 2.3 SLI Ready CrossFire Ready 80 PLUS BRONZE Certified Modular Active PFC Power Supply

    Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan

    Windows 8.1 64 Bit

    CORSAIR Vengeance 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CMZ8GX3M2A1600C9

    Intel Core i5-4690K Devil's Canyon Quad-Core 3.5 GHz LGA 1150 88W BX80646I54690K Desktop Processor Intel HD Graphics 4600

    ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

    GIGABYTE GeForce GTX 1060 DirectX 12 GV-N1060WF2OC-3GD 3GB 192-Bit GDDR5 PCI Express 3.0 x16 ATX Video Card

    Samsung 850 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-75E250B/AM)

    Seagate 1TB FireCuda Gaming SSHD (Solid State Hybrid Drive) - 7200 RPM SATA 6Gb/s 64MB Cache 3.5-Inch Hard Drive (ST1000DX002)

    ASUS VE247H Black 23.6" 2ms Full HD HDMI LED BackLight LCD Monitor w/Speakers 300 cd/m2 10,000,000:1 (ASCR) X2

    Thermaltake Overseer RX-I VN700M1W2N Black SECC ATX Full Tower Computer Case Standard PS2 PSU Power Supply
 


Updated above, sorry bout that.
 
bugcheck looked like something modified the nt file system driver which caused the driver to attempt to call a unknown function. This is something that malware might do (or maybe your antivirus scanner: Webroot SecureAnywhere Essentials driver Webroot SecureAnywhere Anti-virus driver)

you also have drivers installed that could corrupt data in memory.

I would uninstall webroot and do a Malwarebytes scan to see if it finds anything.
the actual bugcheck was called because a block of memory used by the filesystem was released back to the system more than once. first call works, second call fails.

system was up for over a day before the ntfs.sys driver image was modified.
you might want to start cmd.exe as an admin and run
sfc.exe /scannow
dism.exe /online /cleanup-image /restorehealth
(this will fix corrupted files using a online versions)

you might want to look in the task scheduler to see if something is running that might be malware.



 


Alright, I ran that, malwarebytes did find something and removed it, also ran everything in the cmd.exe, should I keep Webroot uninstalled? I thought it was supposed to keep malware away but apparently it didnt
 


Anything that is suspected as malware, quarantine it and remove it.
 
many virus scanners get sued if they attempt to remove software (malware) that you installed by hitting ok.
Malwarebytes is one of the few programs that just still does the removal anyway.

I looked at one of these "license agreements" and It said they can do anything they want to your computer. the company claimed to have 80 million computers under their control. (company was in Bellevue wa, but they keep changing their name.) They were paying 23 cents for each computer that a game would install their software on.



 


Well I think it might be webroot sadly. I reinstalled it last night then tried to run Doom, got another blue screen right upon the game loading, Page fault in nonpaged area
 


There have been cases where webroot has caused BSOD. There are lots of alternate antiviruses anyway. Remove it.
 
I would guess webroot makes a change to the file system so it can scan. This was tolerated in the window 7 days but is not allowed anymore. (windows 10) windows tries to check its own flies and will call a bugcheck if it detects a change.

also these virus scanners are very sensitive to bugs in the network drivers. a bad network driver ends up crashing the virus scanner
 


Well thats a shame, I suppose ill switch virus protections. Is there any protection you do recommend? Of course one that does well with gaming would be a plus.
 


There's loads of free ones. I have avast and have no issues. I've never come across a virus so I can't tell how efficient it is but I'm not interrupted while gaming.

Also get zone firewall, I have it and it's really effective. And malware bytes.