Question BSOD WHEA uncorrectable error

Nov 9, 2019
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Hello,

So today I got a BSOD when doing some stuff on my pc and it gave a WHEA UNCORRECTABLE ERROR.
Now I do have a dmp file but I don't know how to read it. Would anyone be so generous as to check it out and see what caused it.

dmp file
Dump file
 

Colif

Win 10 Master
Moderator
Finds specs from elsewhere - should have included as it helps (not all dumps include sys info)
Here are my pc specs
Motherboard: Aorus Z390 Pro
CPU: Intel i7 9700k
RAM: Corsair Vengeance LPX CMK32GX4M2D3200C16
SSD: Crucial MX500 500GB M.2 CT500MX500SSD4
HDD: Seagate Barracuda ST2000DM008
PSU: CORSAIR RMx Series RM750x - 2018 Edition CP-9020179-EU
GPU: Asus Dual GeForce RTX 2070 O8G EVO OC 90YV0CN1-M0NA00

is CPU overclocked? remove if so as WHEA errors can be caused by Overclocking
Are you running any overclocking software? Programs like INtel extreme overclocking utility, MSI Afterbuner, Asus GPU Tweak 2. Stop/uninstall if you are. They can cause this error.
WHEA can be caused by heat.
Do you have latest BIOS on motherboard? That can help with these errors.

I have sent dump link to a friend, he will comment later. Dumps might show a cause, if its a driver.

WHEA = Windows Hardware Error Architecture. Its an error called by CPU but not necessarily caused by it.

Try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Most of the time I find WHEA errors aren't caused by CPU, but as they can be any hardware, might as well start somewhere.
 
Nov 9, 2019
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Thanks for answering,

I do have MSI Afterburner installed but haven't overclocked anything.
I ran the Intel Processor Diagnostic Tool and it passed everything.
I do have the latest BIOS version installed.
 

gardenman

Admirable
Ambassador
Hi, I ran the dump file through the debugger and got the following information: https://sleekiestdoor.htmlpasta.com/

File information:022320-6937-01.dmp (Feb 23 2020 - 14:25:46)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: javaw.exe)
Uptime:4 Day(s), 19 Hour(s), 07 Min(s), and 44 Sec(s)

BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
did you run intel processor diagnostic tool before I asked you too? Only as this is showing -
May 01 2013WinRing0x64.sysIntel Processor Diagnostic Tool or BatteryCare by OpenLibSys.org or Throttlestop (Properties say: OpenLibSys.org) or EVGA Precision X https://www.evga.com/

So BIOS is version F12d? We can't tell from dump info.
Try updating INtel management Engine INterface as your current version is from 2018 and latest on motherboard website is 2019, helps if you have latest of each to make them work together. https://www.aorus.com/Z390-AORUS-PRO-rev-10#pd_download

I wonder if it is this
Apr 09 2019AsIO2.sysAsus Input Output driver
ASio.sys on Asus motherboards talks to the bios and changes CPU/GPU settings. We aren't entirely sure if it works for non Asus motherboards though. It might be part of GPU Tweak 2 (Or are they up to 3 yet?)
 
Nov 9, 2019
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yes, my bios is version f12d and I do have EVGA Precision X installed as I use it for my GPU fans. I don't use it for overclocking. I do however have framerate limiter turned on.
I also installed the latest version of Intel Management Engine Interface. I am using the XMP profile on the motherboard to overclock RAM.
 

Colif

Win 10 Master
Moderator
Are you running GPU Tweak as its possible ASIO2.sys is cause. I would uninstall it (just as a test) and perhaps run autoruns afterwards to see if ASIO2.sys is gone

https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

All program does is shows what is loading at startup. Can be used to stop drivers loading with windows, although if any program needs it after startup, it can be started. I would stop ASIO2.sys if it remains after the uninstall (its ancient version, ASIO.sys used to be difficult to remove, I am not sure of this newer version).

It may not be cause, I just need to make sure. If you still get WHEA after that I will include more hardware tests.
 
Nov 9, 2019
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I don't have GPU Tweaks installed, but there is an ASIO2.sys driver.
It's installed in system32. I would have added a picture but there went something wrong.
 

Colif

Win 10 Master
Moderator
you would need to upload image to an image sharing website and show link, we don't host images.

run Autoruns and set ASIO2.sys to not load with startup and see if it makes any difference.
 

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