Question BSOD WHEA_UNCORRECTABLE_ERROR

May 17, 2019
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Yesterday I suddenly got a BSOD. It's apparently caused by hal.dll+3ff50 (checked in bluescreenview)

I only have the full dump: https://drive.google.com/open?id=1NkL1sjSYZ95VHb096T53NsibCjZxkgOZ

Specs:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7-8750H CPU @ 2.20GHz
Coffee Lake 14nm Technology
Motherboard
ASUSTeK COMPUTER INC. FX504GM (U3E1)
Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel UHD Graphics 630 (ASUStek Computer Inc)
2047MB NVIDIA (ASUStek Computer Inc)
ForceWare version: 430.64
SLI Disabled
Storage
931GB Seagate ST1000LX015-1U7172 (SATA )

Please help me identify the cause and how I can solve this issue
 
Last edited:
Mar 10, 2019
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Are you attempting to overclock your stuff? If so, that is likely the reason. I get this BSOD fairly often if I try to push my 8320 to above 3.8ghz.
 
Reactions: p707

Colif

Titan
Moderator
Have you got AI Suite or GPU Tweak 2 installed? Both these have a driver called ASio.sys that can change the CPU values. It is one possible cause of WHEA errors... there are others.

Do you have MSI Afterburner installed? If so, remove it as well as above applications.
can be caused by over heating
can be hardware or software.

whea errors often blame 2 things
hal.dll = hardware abstraction layer, sites between windows and hardware
ntoskrnl = windows kernel. Controls most of windows functions, sits between applications and hal

neither are cause, they just what crashed.

I will ask a friend to convert the dumps for us.
 
Reactions: p707

gardenman

Reputable
Herald
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/C6qd.html

File information:MEMORY.DMP (May 16 2019 - 16:12:34)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:GenuineIntel (Process: svchost.exe)
Uptime:0 Day(s), 9 Hour(s), 50 Min(s), and 54 Sec(s)

Comment: 2nd RAM module doesn't identify itself. First RAM module says:
SK HynixHMA81GS6CJR8N-VK

Possible System page: https://www.asus.com/us/Laptops/ASUS-TUF-Gaming-FX504/HelpDesk_Download/
There is a BIOS update available for your system (Version 306). You are using version 303. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Reactions: p707 and Mandark

Colif

Titan
Moderator
uninstall these, can cause bsod
Sep 24 2015 dtlitescsibus.sys DAEMON Tools Lite Virtual SCSI Bus (Disc Soft Ltd)
Dec 28 2015 dtliteusbbus.sys DAEMON Tools Lite Virtual USB Bus (Disc Soft Ltd)

have you tried running Asus live update and see if you have any new drivers. The bios update could fix it, and the updater can install them.
WHEA errors can be any hardware, what Logitech device have you got? keyboard?
 
Reactions: p707 and Mandark
May 17, 2019
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Verify that I have linked to the correct motherboard.
I checked, it's the correct motherboard.
dtlitescsibus.sys
dtliteusbbus.sys
Deleted.
have you tried running Asus live update and see if you have any new drivers
It says there are no new updates available.
WHEA errors can be any hardware, what Logitech device have you got? keyboard?
A steering wheel. G29.
 

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