Question BSOD "WHEA_UNCORRECTABLE_ERROR"

[Lukey9999999]

After playing about 30 minutes of any beefy videogame I am greeted with a BSOD under "WHEA_UNCORRECTABLE_ERROR" with this (attached image) as the dump file. I recently replaced my memory as I thought that was the issue and now and am not sure what approach I should take to avoid this. Any suggestions would be highly appreciated. Thanks.

 

[Colif]

can you go to C:/windows/minidump
copy the minidump file from here to another folder
upload the copy from new folder to a file sharing website and show link here

WHat are specs of the PC?

WHEA - Windows Hardware Error Architecture. Its an error called by CPU but not necessarily caused by it.
Can be caused by overclocking so remove any you have
Can be caused by overheating so clean case of dust
can be caused by overclocking software so remove anything like AI Suite (If Asus motherboard), GPU Tweak 2 (if an Asus GPU), MSI Afterburner, Intel extreme tuning utilitity
Can be caused by any hardware which makes it fun
Can be caused by drivers

who crashed likely to blame ntoskrnl or hal.dll - neither were cause
ntoskrnl - windows kernel
hal.dll - hardware abstraction layer.

both sit between hardware and programs.

Dump files may show us more, but the people who can read them are hard to find this week.

 

[Lukey9999999]

http://www.filedropper.com/122619-12125-01

The dump file is there. I do have a bit of dust buildup but temps are always normal but maybe that's possibly the issue.
My specs are
i7-4790k
Asus B85M-G R 2.0
GTX 1070
Windows 10 64
16GB DDR3 RAM

No AI Suite.

I do have outdated bios and motherboard drivers. Do you think that could likely be the issue?

 

[Colif]

What PSU do you have?

BIOS can cause the problem but if parts worked fine until now, its unlikely to be the bios. More likely to be hardware.

Try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

The people who read Dump files for me are all hard to find this week, so it may take a while to read dump files.

 

[Lukey9999999]

Looks to be okay here.
I have updated my BIOS and found out it was almost four years out of date. I will install recent drivers for my motherboard as a precaution. I will continue to look for causes.

 

[Colif]

Well, I wasn't expecting a bios from 2018 on that board, I know there is a newer one for my board but its a beta so I am ignoring it. I have a Asus Z97 Pro

Lets see if thats enough but I would be surprised .

 

[Lukey9999999]

Well, I wasn't expecting a bios from 2018 on that board, I know there is a newer one for my board but its a beta so I am ignoring it. I have a Asus Z97 Pro

Lets see if thats enough but I would be surprised .

Tried it.. no dice. Probably didn't hurt my system to get it up to date though.
What's the best way to go about making sure none of my drivers are causing this issue?

 

[Colif]

You could run driver verifer and then run who crashed and see if it mentions a driver name in the report... i just don't like whocrashed as it often just blames ntoskrnl which is what likely did crash, but its not the cause of the crash.

Driver verifer is part of windows, it runs drivers in a special mode that puts them into situations they aren't meant to be in, to try to make them crash. It will cause a BSOD if it is a driver problem. See post 2 in this thread - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/

I only suggest this as the people whom I normally rely on to read dump files are either sick or doing family things given what week it is - https://www.resplendence.com/whocrashed

What Power Supply do you have and how old is it?

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://murderouspuffin.htmlpasta.com/

File information:	122619-12125-01.dmp (Dec 26 2019 - 16:57:46)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 2 Hour(s), 35 Min(s), and 31 Sec(s)

Comment: The overclocking driver "IOCBios2.sys" was found on your system. (Intel Extreme Tuning Utility)

BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

BSOD was created by intelppm which is the intel chipset driver. The version installed is newer than whats on motherboard website. The newest version is here - https://downloadcenter.intel.com/product/67496/Intel-Management-Engine-Interface-Intel-MEI-

Even though you don't have AI Suite installed, you have an Asus driver that I have seen cause this BSOD before. The Intel driver can also cause WHEA errors

Date	Driver	Description
Aug 22 2012	AsIO.sys	ASUS Input Output driver http://www.asus.com/

May 08 2018

iocbios2.sys

!!! Overclocking Software - Intel(R) Extreme Tuning Utility Performance Tuning driver

you can use a program called autoruns to stop the Asus driver - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

 

[Lukey9999999]

BSOD was created by intelppm which is the intel chipset driver. The version installed is newer than whats on motherboard website. The newest version is here - https://downloadcenter.intel.com/product/67496/Intel-Management-Engine-Interface-Intel-MEI-

Even though you don't have AI Suite installed, you have an Asus driver that I have seen cause this BSOD before. The Intel driver can also cause WHEA errors

Date	Driver	Description
Aug 22 2012	AsIO.sys	ASUS Input Output driver http://www.asus.com/

May 08 2018

iocbios2.sys

!!! Overclocking Software - Intel(R) Extreme Tuning Utility Performance Tuning driver

you can use a program called autoruns to stop the Asus driver - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

I will try this right now.

 

[Lukey9999999]

BSOD was created by intelppm which is the intel chipset driver. The version installed is newer than whats on motherboard website. The newest version is here - https://downloadcenter.intel.com/product/67496/Intel-Management-Engine-Interface-Intel-MEI-

Even though you don't have AI Suite installed, you have an Asus driver that I have seen cause this BSOD before. The Intel driver can also cause WHEA errors

Date	Driver	Description
Aug 22 2012	AsIO.sys	ASUS Input Output driver http://www.asus.com/

May 08 2018

iocbios2.sys

!!! Overclocking Software - Intel(R) Extreme Tuning Utility Performance Tuning driver

you can use a program called autoruns to stop the Asus driver - https://docs.microsoft.com/en-us/sysinternals/downloads/autoruns

Autorun was no help.. How would I go about fixing my Intel chipset driver issue?

 

[Colif]

can you share the dumps in case they show another driver name?

Did you stop the intel extreme tuning utility as well?