BSOD When Playing CIV 5

ad3x

Honorable
Jun 11, 2012
8
0
10,510
0
When I play CIV 5 in dx11&10 mode, my computer BSOD's and spits out: System Service Exception - win32kbase.sys.

I did some initial research and thought maybe I had a corrupted driver of windows file that caused this. So did a /sfc scan and tried reinstalling some drivers, but I ended up just reinstalling Windows 10 Pro. However, I still get the same error. So, maybe I thought the graphics card was going bad (GTX 780). I ran 3dmark11 Advanced on the highest possible settings that can be set for a 1080p monitor and it ran just fine. So I then ran a memtest and everything was fine. Hardware wise, everything seems fine, except for CIV 5 in dx11&10 mode.

I downloaded BlueScreenView and apparently these are the two things causing windows to BSOD:

- win32kbase.sys
- ntoskrnl.exe


I have attached the minidump:
https://goo.gl/ZHQrxn (OneDrive)

Please help; everything works fine except for CIV 5 and I am concerned there is a greater problem, that I am not catching, which will spiderweb and cause bigger problems.
 

George Phillips

Reputable
Jun 17, 2015
614
0
5,360
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Does it happen only in Win10? Upgrading all drives to the latest may help to solve the issue And don't forget to also update Windows 10 with the latest patches and updates via Windows Update.
 

ad3x

Honorable
Jun 11, 2012
8
0
10,510
0


Everything is fully updated.

My other friends, who run Windows 10 also, do not get this problem.
 

Digmeahole

Reputable
Mar 22, 2015
67
0
4,660
9
Related to a software driver not hardware. post a screenshot of installed programs so we can see if there are any offenders... also since this only occurs during gaming i would perform a "clean" install of Nvidia drivers using DDU link is below. On top of that perform a repair of all installed Visual C++ Redistributable Packages in add/remove programs then report back once all that is completed.

http://www.wagnardmobile.com/?q=node/51
 

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