BSOD when playing Diablo 3

Trapinator

Reputable
Jan 4, 2015
34
0
4,530
0
I recently bought a new motherboard and got to reinstall windows 7. So my pc is like a new one. I installed all necessary things like drivers for graphic card and drivers for the motherboard (LAN\Chipset\USB 3.0\Audio) My problem is that when I play D3, I randomly get a game crash( not responding) OR game won't even boot and not responding. I open task manager to close the program and the computer locks down. Now every programs are not responding. My only option is to log off and come back. Not that I can still move the mouse when locked down. After that, I try to play D3 again and BOOM BSOD. Something similar happened yesterday. I was in diablo and all of a sudden got a BSOD. Without a warning. I never had problems with my graphic card before, it's a brand new one got it for like 2 months. I rand WhoCrashed and here's the result:
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Wed 4/22/2015 8:07:30 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042215-42494-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA80103AC4E0, 0xFFFFF88003CF4848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Tue 4/21/2015 11:59:01 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042115-41277-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA80101484E0, 0xFFFFF8800410D848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
 

Trapinator

Reputable
Jan 4, 2015
34
0
4,530
0
I of course checked for the solutions online and still got a crash. Is there a way I can upload my zip file of the dm log collector ?
 

Similar threads


TRENDING THREADS