Question BSOD When trying to wake new PCs build from sleep

[tommyj44]

Hello good people of toms hardware,



my pc is working perfectly fine (its beautiful how well it runs actually) except i cant put the system to sleep and wake it up, if i do the computer crashes. i tried:



factory resetting the pc (didnt work)

updating drivers

playing with power settings (didnt work but i didnt play around with it too much)

disk repair (didnt work)

system image repair in elevated command prompt (didnt work)

antivirus scan





im praying to god its not a hardware issue. i havent tested the ram yet, ill run the checker 8 times tonight. considering reflashing the bios to my motherboard to see if it helps (its alreay on current version)



also its interesting to note i cant wake the pc with my mouse or keyboard. only by pressimg the power button. hmmm....



any ideas as to what the issue could be? also the crashes havent been outputting memory dump files... odd. not sure how to fix that



anyways, my build:



msi b450 carbon pro ac



Ryzen 2600x



gigabyte gaming oc pro white 2060



corsair vegeance rgb pro 3200 8+8gb



corsair rm750x white psu



fractal design meshify c



id love to fix this issue, i cant enjoy my pc as it is... any thoughts or help would be greatly appreciated!

 

[PC Tailor]

We'd really need to know the detail of the crash itself to be able to help:

Set up dump files as shown here:
https://mywindowshub.com/how-to-configure-windows-10-to-create-dump-files-on-bsod/

 

[tommyj44]

We'd really need to know the detail of the crash itself to be able to help:

Set up dump files as shown here:
https://mywindowshub.com/how-to-configure-windows-10-to-create-dump-files-on-bsod/

Here is a crash log (kernel dump). It said the cause of the crash was USBHUB.SYS when my pc did a BSOD and the error was something mentioning kernel. I am on stock windows right now, and haven't updated any drivers yet

https://drive.google.com/open?id=1No3-3feklLxJ5kNhS0n3jJQkD1YhuzIu

 

[PC Tailor]

Do you have a link to the .dmp files as opposed to the crash log?
This is usually found in the root directory or sometimes C:/Dumps or C:/minidumps

 

[tommyj44]

Do you have a link to the .dmp files as opposed to the crash log?
This is usually found in the root directory or sometimes C:/Dumps or C:/minidumps

I followed the directions and have enabled .dmp files as the configure article specified but I can't seem to find the files, even when I search my ssd for .dmp. Do you have any idea where they would be?

 

[tommyj44]

Do you have a link to the .dmp files as opposed to the crash log?
This is usually found in the root directory or sometimes C:/Dumps or C:/minidumps

Update: in event viewer it says “dump file creation failed due to error during dump creation”. Hmm, any ideas?

 

[PC Tailor]

There are various reasons why dump files are failing to be created:
https://support.microsoft.com/en-au/help/130536/windows-does-not-save-memory-dump-file-after-a-crash

Do you happen to recall what BSOD error you are getting?

 

[tommyj44]

There are various reasons why dump files are failing to be created:
https://support.microsoft.com/en-au/help/130536/windows-does-not-save-memory-dump-file-after-a-crash

Do you happen to recall what BSOD error you are getting?

About 95% of the time it's CRITICAL_PROCESS_DIED. The others mention kernel failure.

I'll try changing the file location in advanced settings and see if it helps.. stay tuned

 

[tommyj44]

About 95% of the time it's CRITICAL_PROCESS_DIED. The others mention kernel failure.

I'll try changing the file location in advanced settings and see if it helps.. stay tuned

Still nothing. It's the weirdest thing that the files aren't created. Should i run memory tester next? Or is there something else you have in mind?

 

[tommyj44]

There are various reasons why dump files are failing to be created:
https://support.microsoft.com/en-au/help/130536/windows-does-not-save-memory-dump-file-after-a-crash

Do you happen to recall what BSOD error you are getting?

If it helps, this was in my event log: Windows failed to resume from hibernate with error status 0xC0000411.