[SOLVED] BSOD whenever I open a game

[guy213]

Hello,

I received this week a PC that was built for me.

These are the main specs:
Intel 12900k (watercooled by MasterLiquid ML240L)
Gigabyte 3070 Gaming OC
Gigabyte Z690 AORUS ELITE AX
Coolermaster 850W Gold Modular
Corsair Vengence 2x16GB DDR5 4800MHZ
Gigabyte Auros 2TB NVME
Seagate Barracuda 2TB HDD
Antec NX800

Drivers:
Using Nvidia's latest game ready driver.
All the other drivers are drivers that Windows Update provided for me.

Normal uses of the PC work fine (I watched netflix, youtube and 4K movies without a problem), and the CPU/GPU temps were kept pretty low.
But when I try to play games with it, I immediately get a BSOD.

I installed via steam DOOM 2016 and Darksiders 3 (the games and windows 10 are installed on my NVME drive).
And when I tried to open either of them, in a matter of a minute I get a BSOD (while inside the game's menu).
The BSOD error is WHEA_UNCORRECTABLE_ERROR.

Do you have any idea why it happens?
What piece of hardware/software is at fault here?

(I'd like to mention that the PC is covered in warranty, but I don't know if the issue resides in software or not..)

Thanks in advance!

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

WHEA isn't obvious enough to point at what is to blame.
WHEA - Windows Hardware Error Architecture
its an error called by CPU but not necessarily caused by it.
It can be any hardware
it can be caused by overheating but i doubt thats cause on an AIO cooled CPU
it can be caused by overclocking software so remove any you running such as Intel extreme overclocking utility, MSI Afterburner
Can be caused by overclocking so remove any you have (this isn't a repeat)
can be caused by drivers.

 

[guy213]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

WHEA isn't obvious enough to point at what is to blame.
WHEA - Windows Hardware Error Architecture
its an error called by CPU but not necessarily caused by it.
It can be any hardware
it can be caused by overheating but i doubt thats cause on an AIO cooled CPU
it can be caused by overclocking software so remove any you running such as Intel extreme overclocking utility, MSI Afterburner
Can be caused by overclocking so remove any you have (this isn't a repeat)
can be caused by drivers.

Well I tried that but it didn't create the mini-dump files.
I think it's because of the following - after BSOD the PC enters BIOS because it doesn't detect the M.2 drive.
Only after reseting the PC, the PC recognizes the M.2 drive, and gets into windows.
So because the M.2 drive isn't detected after BSOD, it can't write the minidump files into it...

 

[Colif]

Gigabyte Auros 2TB NVME

if its disappearing from the bios, its the problem.
If its new, I would rma it as windows has no way to make drives disappear. its a sign of a bad drive.
I am pretty sure Gigabyte don't have a tool to test drive with.

and you right, if drive isn't available in bios the dumps can't be written to the drive.

 

[--SID--]

Motherboard BIOS fully up to date?

 

[guy213]

Motherboard BIOS fully up to date?

Well, almost up to date (it came with BIOS version F6).
As you can see in the link below, only F7b and F7c versions are newer, but they don't fix anything related to my problem..

https://www.gigabyte.com/Motherboard/Z690-AORUS-ELITE-AX-rev-1x/support#support-dl-bios

 

[Colif]

if its a new PC, it could just be a bad drive.
How long have you had it for?
Was PC made by a shop? maybe they can swap the drives out.

 

[guy213]

if its a new PC, it could just be a bad drive.
How long have you had it for?
Was PC made by a shop? maybe they can swap the drives out.

Yes it a brand new PC.
I have had it since last Sunday (27th March).

It was made by a well known shop.
I'll try contacting them tomorrow/next week regarding this..

But can you guess why it only happens in games? (it doesn't happen in 4k movies, copying large files, etc)
What's the connection between the M.2 disappearing, and playing a video game?

 

[Colif]

it could be a problem with the area of the NVMe that the game files are saved on. other files won't touch them so all the other actions might work fine.

you could run the trial version of this and see what it thinks drives health is like, but you can't run any of the extended tests on the trial version - https://www.hdsentinel.com/hard_disk_sentinel_trial.php

I don't know why nvme just disappear but I have seen it a few times. It could be a physical fault with the drive.

if its only a week old it should be covered by a warranty of some sort. If they need PC back to fix it, I would ask them to test it as well with the games that crash to verify it is the drive.