[SOLVED] BSOD while gaming or streaming video

[idkmybffjill]

Hi all so i have been having this problem for a while i tested some stuff but it always passes, also everything is updated.
(im willing to test again if it narrows down more if the mini dumps dont help)
So i'd figure i would post my mini dumps and hope someone can translate and help me out
i am so lost and confused thanks to anyone that can help.

mini dump files https://drive.google.com/drive/folders/1lkdym0PeDXqCwvGrhyBbEva4cn85EcNM?usp=sharing

pc specs:

mobo- msi b150m mortar
ram- CORSAIR Vengeance LPX 16GB
cpu- i7 6700k
gpu- GIGABYTE GeForce GTX 1070
psu- CORSAIR RMx 850W
ssd- SanDisk Ultra II 2.5" 960GB
hdd- Wd 500GB blue

 

[Colif]

Do you have latest Nvidia drivers?

Try doing this and instead of getting drivers from Nvidia, run windows update and let it find drivers for card.

https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

I have seen others with 10 series cards having errors with those drivers.

I can't read dumps but I will send link to a friend who will convert them for us.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/m4EX.html

Spoiler

File information:	102919-5109-01.dmp (Oct 29 2019 - 22:06:55)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	2 Day(s), 0 Hour(s), 57 Min(s), and 03 Sec(s)

File information:	102719-7343-01.dmp (Oct 27 2019 - 21:08:52)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 17 Hour(s), 25 Min(s), and 44 Sec(s)

File information:	102719-5468-01.dmp (Oct 27 2019 - 03:42:11)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 6 Hour(s), 18 Min(s), and 13 Sec(s)

File information:	102619-5578-01.dmp (Oct 26 2019 - 18:36:52)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: System)
Uptime:	1 Day(s), 18 Hour(s), 55 Min(s), and 53 Sec(s)

File information:	102619-5171-01.dmp (Oct 26 2019 - 21:23:11)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	0 Day(s), 2 Hour(s), 45 Min(s), and 13 Sec(s)

BIOS info was not included in the first dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[idkmybffjill]

ok so i did the clean install for my gpu and my mother board was already up to its highest bios date.

I also realized im a dummy and forgot to say what my crash code was its "whea uncorrectable error" hope this helps.

I shall go and try to get it to happen again or something lol, also the only games it really crashed on is rocket leauge while playing.

And it'll have a chance or crashing also if i alt f4 out of warthunder or rainbow six seige. Sorry if this other info was needed didnt

think of it last night when i was posting.

 

[Colif]

are there any newer sound card drivers? the ones you are using are from 2009
no new drivers for keyboard? they from 2011
updating INtel chipset driver might help - its under System & Chipset drivers - https://www.msi.com/Motherboard/support/B150M-MORTAR#down-driver&Win10 64

You don't have any drivers I would normally associate with WHEA errors but 2009 drivers sure could be cause.


One of the errors mentions files asociated with boot so might want to check out health of the SSD using HD Sentinal Trial - https://www.hdsentinel.com/hard_disk_sentinel_trial.php

WHEA (Windows Hardware Error Architecture) are errors called by the CPU but not necessarily caused by it. They can be any hardware.
Can be caused by overclocking so remove any you have. Gardenman's report can extract info about system if it is included in the dumps, yours isn't showing us enough for me to tell what speed CPU running at.
Often overclocking software can be cause - you don't have any
can be caused by Heat so clean out PC of any dust build up in fans or heatsinks

 

[infradeath]

id suggest clearing cmos, load (optimized) defaults, then make a fresh windows installation with the latest image version and all up to date drivers. usually this solves almost everything and saves you time for troubleshooting.

 

[Colif]

WHEA errors don't go away just be clean installing. Hardware errors aren't that easy. Sure, it might happen but they tend to be persistent.

Not everyone has full backups and wants to waste time getting PC back to normal.

I prefer to fix the problem before going nuclear with a clean slate approach.

 

[idkmybffjill]

Sorry Ive been busy and haven't been able to play to try and have it happen again, but it hasn't so far today with the clean DDU
gpu drivers.

For the sound card (which I don't have one) I updated my mobo on board audio driver. My head set driver was up to date but maybe its my headset? its pretty old the model is a creative labs sound blaster tacit 3d omega wireless.

My intel chip set driver is up to date also, and I looked for a possible driver for my keyboard(corsair k90) and couldn't find any.

And I have done a clean os install before when it was happening a lot and it came back even after a fresh slate.

oh also I never said if I was OC'ing or not I am not. My cpu is running at 4.0 and ram is at 2133 and gpu is whatever it is from factory basically all stock.

 

[Colif]

The headphone drivers are the old ones I was talking about. they would still be my highest pick.

2 whea errors mention win 8 driver as cause, try following the 2nd post in this thread and we see what windows thinks is the problem - https://forums.tomshardware.com/thr...nclude-in-blue-screen-of-death-posts.3468965/

 

[idkmybffjill]

ok thanks I will do that test tomorrow I am unable to do it tonight.

Also it crashed again over the weekend it was doing good in rocket leauge while streaming videos in the background. Then it crashed later that night when I had to alt f4 out of call of duty because its not the most stable game at the moment lol. I am not sure if that helps at all but its something.

here is the minidump file if it helps
https://drive.google.com/file/d/1gN8xyVZEoDusXibtDWKvSAythYsjlho6/view?usp=sharing

 

[gardenman]

I ran the new dump file through the debugger and got the following information: https://pste.eu/p/2mgV.html

File information:	110319-8265-01.dmp (Nov 3 2019 - 22:28:41)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	1 Day(s), 20 Hour(s), 53 Min(s), and 21 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Try driver verifier and see what it shows.

The last one says its caused by a win 8 driver (debugger sees win 10 drivers as win 8 so that may not mean anything)

I have had a weird week or I would have replied before now.

 

[idkmybffjill]

Sorry Ive been gone so long. I have been on overtime and have been pretty tired.
I will run the driver verifier this weekend to see whats up.

Also Im not sure on this, but I got a new xbox controller and no longer use a xbox 360 one.
But my pc hasnt crashed in the one or two times Ive been able to play (rocket league) since getting the new one
which i think is pretty weird.

 

[Colif]

Don't apologise, its your thread.

No need to post unless you actually having problems still