BSOD while playing some videos, but not others

ksword44

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Jan 20, 2016
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A week ago I changed out the motherboard on my computer and bought a new version of windows 7 home premium. After changing out the old motherboard and installing windows I found that my computer kept having a BSOD whenever I played Youtube videos on google chrome. This issue persisted through Internet Explorer, but did not appear on Firefox.

After trying to figure out the cause of this problem I disabled the HTML 5 player on youtube using a google chrome extension, this somewhat fixed the problem, but it still would BSOD sometimes. I have been using Firefox for a week and it has not BSOD a single time.

Since this has been going on I found that videos from other sources also cause the computer to BSOD. These videos include the videos that play when you look at a game's page on the steam app when it is open in it's own window. However when open in Firefox the videos play without a problem. The same videos also crash in google chrome and internet explorer. Another video that causes the same problem is the video that played in the League of Legends login screen, but the patcher/updater window runs without a problem.

Videos that play from some other sources do not cause the computer to crash, such as dailymotion or CNN, even when played on the same browsers that Youtube crashes.

I have been trying to fix this problem for a week, and consider myself being pretty tech savy, but neither I nor anyone I have talked to seems to have any idea what is wrong. I have been looking at this forum for answers, but nothing I have tried has worked.


I have stressed the machine as well, so it is not an overheating issue, the CPU ran a max of 52*C after 10 minutes of stress testing, and I played Shadows Over Mordor, the most graphics intensive game I have, at max settings for over 2 hours with no issues.

My system specs:
Gigabyte GA-Z97-HD3 LGA 1150 Z97 motherboard (updated BIOS)
Crucial Ballistix Sport 8GB Kit (4GBx2) DDR3 1600 (new) (tested with known good)
intel i7-4770 running at normal 3.4 ghz (tested with known good)
EVGA Geforce gtx 960 ssc (drivers updated) (tested with known good)
Corsair CX 600 power supply

The BSOD I keep getting is the hardware error code of 0x124, however I am fairly certain it is a software issue, because the crash happens immediately and without fail upon starting these certain videos.

All of the BSOD have this as the relevant information:
Bug Check Code: 0x00000124
Parameter 1: 00000000'00000000
Parameter 2: fffffa80'0a0fb028 (this one changes every time, this is the most recent)
Parameter 3: 00000000'ba000000
Parameter 4: 00000000'52000402
Caused by driver: hal.dll (all of them)
Caused by address: hal.dll+12a3b
Hardware Abstraction Layer DLL
File Version: 6.1.7.17514 (win7sp1_rtm.101119-1850)


CHECK MY MOST RECENT POST FOR THE REAL SOLUTION, at least it was for me.
The highlighted solution will probably be the best for you, because you probably look with your eyes and not your ego.

 
bugcheck 0x124 is with parameter 1= 0 means the CPU detected a internal error and told windows to shutdown the system. The memory dump can be of some limited use. It will have a system uptime. generally, if the system uptime is less than 15 seconds it means that your CPU was reset because of a power condition. One common reason is a GPU that is not getting proper power, via its supplemental power leads from the PSU to the GPU. if it does not get proper power, it takes the power from the PCI/e slot, if it takes too much power the motherboard logic resets the CPU. The system reboots but should wait until the power is stable but many power supplies save money by hard coding the signal logic to the motherboard (power ok signal = true) so the system reboots and the cpu restarts while the power is in fluctuation. unfortunately, the CPU uses the voltage to set clock rates that govern the transfer of data inside its internal memory controller. if the voltage changes, the data kind of crashes into each other when it is being moved inside the CPU. The cpu memory controller detects the corrupted data that results and tells the CPU, the CPU tells windows to shutdown.

anyway, the main point is the bugcheck 0x124 is often a side effect of the real problem on the GPU not getting proper power. Many people that have a underpowered good power supply just complain of a black screen and must reboot.

so focus on the PSU and GPU, make sure it is rated correctly, all of the lines are connected, remove any overclock, blow out the dust from the fans and make sure they are spinning.

if it is over 10 minutes or so, it often turns out to be a overheating problem.




 
I have checked the system using another graphics card, I had in my old system, and it still gave me the BSOD, They are also the same graphics card and power supply that I had in the machine before I upgraded the motherboard. The only thing that changed was the motherboard and the windows version.

I checked the CPU and GPU, and ran stress tests on both for 10 minutes each, no temp rose above 60 for either, and nothing crashed. It just seems to be the videos that cause it.

 
put the current memory dump from c:\windows\minidump on a server and post a link.



 
Here is a google drive folder with all of the dmp files that I have had since updating the system.

https://drive.google.com/folderview?id=0B06HNIwJYlL_QzFibXJzRU9Nc3M&usp=sharing

Also after updating drivers for every piece of software and hardware the blue screens appear to have stopped in google chrome, but the computer now freezes and doesn't allow any input when the Steam videos begin to play or when the League of Legends launcher is hit to move to the login screen.

These freezes also happened intermittently with the blue screens, but now the blue screens appear to have stopped in favor of the freezing.
 
For any who stumble onto this thread, I finally fixed the problem.

First install the latest BIOS update from Gigabyte (making sure you have the right version for your mobo.
Update all of your drivers. Again.
Then, at least for me, change the default clock speed setting for your 4 year old CPU from Gagabyte's default 4.2 GHz back down to the CPU recommended 3.4 GHz, or even lower than that.
Presto, you only lost 1 year off of your CPU's lifespan getting tons of BSODs instead of it's entire lifespan.
 


Appreciate you posting what solved your bsod, it will certainly help others.