BSOD

[jfpannone]

Hello all,

I hope this is the right area to post this.

I'm having a recurring problem with my new build. Random BSOD's. A bit of research and I had windows debugging tools. All mindumps are the same. i've pasted one below. any help would be appreciated.

-------------------------------------------------
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\081010-12168-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0304f000 PsLoadedModuleList = 0xfffff800`0328ce50
Debug session time: Tue Aug 10 21:50:52.876 2010 (UTC - 4:00)
System Uptime: 0 days 11:50:21.032
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
.............................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800736db30, fffffa800736de10, fffff800033cb540}

Probably caused by : csrss.exe

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800736db30, Terminating object
Arg3: fffffa800736de10, Process image file name
Arg4: fffff800033cb540, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: fffffa800736db30

IMAGE_NAME: csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000

PROCESS_NAME: csrss.exe

EXCEPTION_RECORD: fffff88002c82b78 -- (.exr 0xfffff88002c82b78)
ExceptionAddress: 00000000777e592d
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000000001eb0e08
Attempt to write to address 0000000001eb0e08

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1: 0000000000000001

EXCEPTION_PARAMETER2: 0000000001eb0e08

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032f70e0
0000000001eb0e08

FOLLOWUP_IP:
+6137373561306439
00000000`777e592d ?? ???

FAULTING_IP:
+6137373561306439
00000000`777e592d ?? ???

FAILED_INSTRUCTION_ADDRESS:
+6137373561306439
00000000`777e592d ?? ???

BUGCHECK_STR: 0xF4_C0000005

STACK_TEXT:
fffff880`02c820f8 fffff800`0344bc72 : 00000000`000000f4 00000000`00000003 fffffa80`0736db30 fffffa80`0736de10 : nt!KeBugCheckEx
fffff880`02c82100 fffff800`033f90a3 : ffffffff`ffffffff fffffa80`09a7b430 fffffa80`0736db30 fffffa80`0736db30 : nt!PspCatchCriticalBreak+0x92
fffff880`02c82140 fffff800`0337d69c : ffffffff`ffffffff 00000000`00000001 fffffa80`0736db30 fffff6fb`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17936
fffff880`02c82190 fffff800`030be853 : fffffa80`0736db30 fffff800`c0000005 ffffe375`2a781fe4 fffffa80`09a7b430 : nt!NtTerminateProcess+0x20c
fffff880`02c82210 fffff800`030badf0 : fffff800`030f9cac fffff880`02c82b78 fffff880`02c828e0 fffff880`02c82c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`02c823a8 fffff800`030f9cac : fffff880`02c82b78 fffff880`02c828e0 fffff880`02c82c20 00000000`01eb2090 : nt!KiServiceLinkage
fffff880`02c823b0 fffff800`030bec42 : fffff880`02c82b78 00000000`000116e4 fffff880`02c82c20 00000000`01eb1b68 : nt!KiDispatchException+0x53b
fffff880`02c82a40 fffff800`030bd7ba : 00000000`00000001 00000000`000116e4 00000000`778f9001 00000000`7781fcb8 : nt!KiExceptionDispatch+0xc2
fffff880`02c82c20 00000000`777e592d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`01eb0e10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777e592d


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0xF4_C0000005_IMAGE_csrss.exe

BUCKET_ID: X64_0xF4_C0000005_IMAGE_csrss.exe

Followup: MachineOwner
---------

 

[badge]

Try turning off 'automatically restart' when the system fails. When the next BSOD appears post the Windows 7 stop error code here for help.

http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

 

[number13]

Try going to the control panel and removing the drivers for the video card and then removing the video card( not physically) and restarting the computer and let it reinstall everything

 

[jfpannone]

@number13,

thanks for advice, but i had already done major troubleshooting on this BSOD error, which included graphics card driver checking.

@badge et al,

I've linked to an image of the BSOD, which is directly related to sleep mode. I've posted in sevenforums.com (dumps & perfmon report) and they narrowed it down to my SSD. Can anyone here verify?

Google search yeilds some info with SSD's having sleep mode issues. I'm going to look on the OCZ site for firmware updates right now.

 

[number13]

just do as I ask and see if it helps, I don't mean to be rude but it will only take 3 min to do this and it may be the easiest fix there is

 

[jfpannone]

just do as I ask and see if it helps, I don't mean to be rude but it will only take 3 min to do this and it may be the easiest fix there is

I understand you're trying to help and I don't mean to be dismissive, but I have done that exact process multiple times over past few weeks. I've also tried removing drivers and re-seating. All efforts were in vain.

For the sake of troubleshooting, I'll give it another shot and post my results.

 

[number13]

thanks for giving it a try, you sound techie enough to know how to find your minidump files, download this app: http://www.nirsoft.net/utils/blue_screen_view.html
and see if it gives you some helpful data

 

[Guest]

Try manually setting your memory timings and bus voltage in your bios to your ram's manufacturer specifications.

I tried every (yes, every in the most literal sense of the word) other solution suggested that I could find and nothing else worked. On a whim I tried this and haven't seen a related crash since.

Good luck.

 

[badge]

@number13,

thanks for advice, but i had already done major troubleshooting on this BSOD error, which included graphics card driver checking.

@badge et al,

I've linked to an image of the BSOD, which is directly related to sleep mode. I've posted in sevenforums.com (dumps & perfmon report) and they narrowed it down to my SSD. Can anyone here verify?

http://lh6.ggpht.com/_V-BpFFcywrY/TGKrUl1NzXI/AAAAAAAAFYk/ms43AmcfRHc/s912/BSOD.jpg


Google search yeilds some info with SSD's having sleep mode issues. I'm going to look on the OCZ site for firmware updates right now.

Can you boot the system into Safe Mode and let it run for a while there. If the system does not crash, the chances of it being a system driver loading at desktop like the video driver for example is the cause of the BSOD.

 

[badge]

One other thing. Try a new SATA cable to the SSD. I spent two months finding a SATA cable causing a BSOD one time.

 

[jfpannone]

I checked mini dumps with BlueScreenView and each one says same thing 'Caused by drivers: ntoskrnl.exe' with address 'ntoskrnl.exe+70600'. To be honest, there is techie in me, but I haven't the slightest clue when looking at this. it's all Chinese to me.

On another note, before i saw the new troubleshooting comments here, I took advice from sevenforums.com and ran chkdisk. it checked out my SSD and reported it clean at the end. I've tested sleep mode a couple times and it seems to have cleared up the problem.

Unfortunately, I have a whole new problem. When the pc goes into sleep mode, the monitor doesn't sleep with it.

I'll try to re-install video drivers to clear it up. if that doesnt work, then swapping sata cables hopefully does.

I'll post back with results, good or bad.

@Daedreth
Thanks for suggestion. Normally I would try something like this, however, I've RMA'd the 6GB currently in my machine and have 12GB (same manufacturer) on the way. If my problem persists, I'll look into your timing solution.

 

[jfpannone]

I spoke too soon an overnight sleep caused another BSOD on wake

I should have known better to think a chckdisk could have possibly fixed this.

back to troubleshooting.

 

[badge]

In BIOS, be sure to set suspend mode or similar to S3. Check for any BIOS revision that may address sleep mode issues. Sometimes BIOS just wont cooperate with sleep mode.

 

[jfpannone]

Good news...machine slept for 5 hours and woke up flawlessly!

@Badge
Your advice worked.

changed bios setting to:
Suspend Mode - S3 (originally set to AUTO)
ACPI 2.0 Support - Enabled

I also enabled Repost Video on S3 Resume...nice feature. skips the login screen and posts desktop as it was left. I think one needs a compatible vid card though.

Thanks for all help here guys. Tom's never dissapoints.

 

[jfpannone]

Best answer selected by jfpannone.

 

[tamimh]

Hi jfpannone

I have the exact same problem since I installed a SSD OCZ OCTANE.
multiple BSODs.
I will try the BIOS mod.
thanks.


www.silentcrash.com