Question BSOD

xv3numbx

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Mar 16, 2014
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Not sure what the driver or how to fix it, i have BSOD viewer and not sure how to read it exactly, been awhile since ive had issues with BSOD so maybe you all can possibly asist me as its a headache and have gotten worse over time, i cant play games or even watch movies shows without it being a bother

this is regarding the Dell Inspiron in the signature btw


let me know if anything needs to be attached or sent


 
Last edited:

Colif

Titan
Moderator
Most of the time Direct X is crashing it can be caused by the GPU drivers, try running DDU and reinstall same drivers. If that doesn't fix it, try older drivers or use windows update to install the Nvidia drivers they have

see here = https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

Otherwise,
Can you follow option one on the following link - here

and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read
 

xv3numbx

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Mar 16, 2014
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thank you for the help and response i will be trying this out and keep you posted


drivers arent the issue, i got bsod before i even got to reinstall my current drivers and it happened right after i rebooted after using DDU to uninstall my other ones

ill post a small mem dump after the next BSOD occurs, thanks again
 
Last edited:

gardenman

Reputable
Herald
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/87RJ.html

File information:021519-8531-01.dmp (Feb 15 2019 - 21:21:54)
Bugcheck:BAD_POOL_HEADER (19)
Probably caused by:iaStorAVC.sys (Process: League of Lege)
Uptime:0 Day(s), 4 Hour(s), 02 Min(s), and 59 Sec(s)

Possible System page: https://www.dell.com/en-us/work/shop/cty/inspiron-15-7000-gaming/spd/inspiron-15-7567-laptop

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 
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xv3numbx

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Mar 16, 2014
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xv3numbx

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@
Colif
im about to just reinstall windows or somthing, is there a easy way to keep my data and programs/games from C drive and easily just copy and paste it again after i reinstall windows? or would i ned a program if not have to manually reinstall everything again?, this way i can just manually install all the proper drivers is thats the main issue at hand,


also if i do reinstall windows and install all my drivers once again what are the most reliable sources to get majority of them after i downloaded the propoer ones from the manufacturers website
 

Colif

Titan
Moderator
what games are they? if they steam libraries you can copy them onto the hdd and reuse them afterwards, Same applies to Origin & Ubisoft games.

Steam - https://appuals.com/how-to-transfer-steam-games-to-another-pc/

Microsoft games have to be re downloaded again. Most applications will also need to be reinstalled again.

Its a new Dell, use the Dell updater to make sure its up to date (I was giving you sites for the Asrock until i checked which one question was about again)
 

gardenman

Reputable
Herald
I ran the dump file through the debugger and got the following information: https://pste.eu/p/uaBU.html

File information:030219-12312-01.dmp (Mar 2 2019 - 12:58:05)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: audiodg.exe)
Uptime:0 Day(s), 15 Hour(s), 31 Min(s), and 31 Sec(s)

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 
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gardenman

Reputable
Herald
I ran the dump file through the debugger and got the following information: https://pste.eu/p/X1vS.html

File information:030319-12015-01.dmp (Mar 3 2019 - 21:00:04)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: dwm.exe)
Uptime:0 Day(s), 0 Hour(s), 04 Min(s), and 10 Sec(s)

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 
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Colif

Titan
Moderator
They are different files, as they blame different things. first one could be blamed on the Sound drivers, as they from 2017. Other one makes me wonder if its the Nvidia drivers that caused it... dwm.exe = windows desktop manager.

Have you run the dell updating program since fresh install?

gone here and clicked detect drivers? - Dell website
 

xv3numbx

Honorable
Mar 16, 2014
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They are different files, as they blame different things. first one could be blamed on the Sound drivers, as they from 2017. Other one makes me wonder if its the Nvidia drivers that caused it... dwm.exe = windows desktop manager.

Have you run the dell updating program since fresh install?

gone here and clicked detect drivers? - Dell website

i did run the updater but nothing was detected, so i manually updated all the drivers from the website as you advised me to visit, ill let you know if i get another bsod from that issue

regarding ther nvidia driver i wdnt be surprised as ive hear many times in the poast from others and i myself had a issue 1-2 times but its been some time so i forgot how i handled the matter tbh, if it is the case which i am sure it us , would it be best to use DDU and instead of usi9ng Nvidia Experience to update the Graphics card, i should just manually update it myself from the website?
 

xv3numbx

Honorable
Mar 16, 2014
78
0
10,640
1
They are different files, as they blame different things. first one could be blamed on the Sound drivers, as they from 2017. Other one makes me wonder if its the Nvidia drivers that caused it... dwm.exe = windows desktop manager.

Have you run the dell updating program since fresh install?

gone here and clicked detect drivers? - Dell website

I used DDU and reinstalled the drivers manually rather than usung Geforce experience and still have a BSOD error , also i think i have a new one as well , unless it's the same issue fromn the other BSOD i had from the Audio drivers, i did update my drivers manually but i got BSOD after the 2nd restart for the audio driver while it was still installing i believe but not sure if it finished or not before the BSOD occurred

https://ufile.io/mfdaq
 

gardenman

Reputable
Herald
I ran the dump file through the debugger and got the following information: https://pste.eu/p/XC1X.html

File information:030719-10296-01.dmp (Mar 7 2019 - 00:14:51)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: League of Legend)
Uptime:0 Day(s), 2 Hour(s), 02 Min(s), and 51 Sec(s)

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 
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