[SOLVED] BSoD

[adrian523]

Can anyone help me with this error? I've been experiencing this for the last 3 weeks.
Did Windows Diagnostics, sfc/scannow, chkdsk too.

Specs:
r5 3600
16gb 3600mhz (set to 3200)
3060Ti
1TB NvME
1TB HDD

https://1drv.ms/u/s!Ao-TZR40IQ2WhRckxb-O7YytNjfO?e=NUXsJL

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/tegv085w/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	021521-8375-01.dmp (Feb 14 2021 - 18:06:25)
Bugcheck:	PFN_LIST_CORRUPT (4E)
Probably caused by:	memory_corruption (Process: Agent.exe)
Uptime:	0 Day(s), 0 Hour(s), 03 Min(s), and 07 Sec(s)

File information:	021521-8250-01.dmp (Feb 14 2021 - 18:02:45)
Bugcheck:	PFN_LIST_CORRUPT (4E)
Probably caused by:	memory_corruption (Process: Agent.exe)
Uptime:	0 Day(s), 0 Hour(s), 03 Min(s), and 19 Sec(s)

File information:	021521-7796-01.dmp (Feb 14 2021 - 18:20:19)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process: chrome.exe)
Uptime:	0 Day(s), 0 Hour(s), 13 Min(s), and 19 Sec(s)

File information:	021521-11046-01.dmp (Feb 14 2021 - 17:46:33)
Bugcheck:	PFN_LIST_CORRUPT (4E)
Probably caused by:	memory_corruption (Process: Agent.exe)
Uptime:	0 Day(s), 0 Hour(s), 47 Min(s), and 11 Sec(s)

File information:	021521-10937-01.dmp (Feb 14 2021 - 15:52:22)
Bugcheck:	PFN_LIST_CORRUPT (4E)
Probably caused by:	memory_corruption (Process: VALORANT-Win64-Shipping.exe)
Uptime:	0 Day(s), 0 Hour(s), 32 Min(s), and 34 Sec(s)

Possible Motherboard page: https://www.asrock.com/mb/amd/b450m steel legend/
There are BIOS updates available for your system. You are using version P3.30. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

wonder which agent.exe that is, its a common name. Its the victim, I am just curious as it might help find cause.
funny to see valorant crash, its a usual cause. I am not blaming it, it was the victim

should be new chipset driver on Asrock website - https://www.asrock.com/mb/amd/b450m steel legend/#Download
Might update Asrock Polychrome if you use it, it could be source of below rgb driver
i know Asrock and Asus had ties in past, or do you have an Asus gpu?

Apr 23 2018

GLCKIO2.sys

ASUS RGB driver

 

[adrian523]

wonder which agent.exe that is, its a common name. Its the victim, I am just curious as it might help find cause.
funny to see valorant crash, its a usual cause. I am not blaming it, it was the victim

should be new chipset driver on Asrock website - https://www.asrock.com/mb/amd/b450m steel legend/#Download
Might update Asrock Polychrome if you use it, it could be source of below rgb driver
i know Asrock and Asus had ties in past, or do you have an Asus gpu?

Apr 23 2018

GLCKIO2.sys

ASUS RGB driver

I have Gigabyte 3060Ti for my GPU.
I have installed my latest chipset drivers too.

 

[gardenman]

wonder which agent.exe that is,

Probably battle.net, since he's a gamer (based upon on seeing Valorant).

For example, here's a quote from another site:

Anytime I have the bnet launcher open, something called “Agent.exe” uses literally my entire available bandwidth

Source: https://us.forums.blizzard.com/en/wow/t/agent-exe-is-using-a-l-l-of-my-bandwidth/307470

Therefore with agent.exe (network application) and Chrome (network application) crashing, it could be his networking driver(s).

Feb 12 2020

rt640x64.sys

Realtek NICDRV 8169 PCIe GBE Family Controller driver https://www.realtek.com/en/

Just a guess.

Colif might have a better link for that.

 

[Colif]

rgb drivers seem to get shared around between motherboard makers

realtek drivers, 3rd link under windows header - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

agent also appears to be windows update, and a few other things so I didn't want to assume.

 

[adrian523]

rgb drivers seem to get shared around between motherboard makers

realtek drivers, 3rd link under windows header - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

agent also appears to be windows update, and a few other things so I didn't want to assume.

yeah i updated my warzone and and the middle of the installation BSoD pops up.

 

[adrian523]

yeah i updated my warzone and and the middle of the installation BSoD pops up.

I'll keep you guys updated. If there are no BSoD, i'll have this thread helpful

 

[adrian523]

rgb drivers seem to get shared around between motherboard makers

realtek drivers, 3rd link under windows header - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

agent also appears to be windows update, and a few other things so I didn't want to assume.

Hello, another BSoD popped off. This time is memory management, and it is during the update of Warzone.

 

[Colif]

we can't look at the dump if you don't give it to us

Each time you get a dump, make a new post with a link to latest crash in post and we help.

 

[adrian523]

we can't look at the dump if you don't give it to us

Each time you get a dump, make a new post with a link to latest crash in post and we help.

Hello this is the latest dump

it occurs when I open up game apps and sometimes out of nowhere
https://1drv.ms/u/s!Ao-TZR40IQ2WhTEJOwJgpjqIgHdT?e=EoVGgg

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/6au2cmts/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	021821-9437-01.dmp (Feb 17 2021 - 14:53:00)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	ntkrnlmp.exe (Process: VALORANT-Win64-Shipping.exe)
Uptime:	0 Day(s), 0 Hour(s), 09 Min(s), and 17 Sec(s)

File information:	021821-7250-01.dmp (Feb 17 2021 - 15:01:14)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	ntkrnlmp.exe (Process: wallpaper32.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 40 Sec(s)

File information:	021821-12484-01.dmp (Feb 17 2021 - 11:26:39)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	ntkrnlmp.exe (Process: svchost.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 31 Sec(s)

File information:	021821-11359-01.dmp (Feb 17 2021 - 11:25:35)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	ntkrnlmp.exe (Process: svchost.exe)
Uptime:	0 Day(s), 0 Hour(s), 00 Min(s), and 55 Sec(s)

File information:	021821-11187-01.dmp (Feb 17 2021 - 11:24:03)
Bugcheck:	PFN_LIST_CORRUPT (4E)
Probably caused by:	ntkrnlmp.exe (Process: Agent.exe)
Uptime:	0 Day(s), 0 Hour(s), 03 Min(s), and 11 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[adrian523]

Thanks.
Also btw, whenever I update my games, like valorant and warzone. It completely goes BSoD after a few minutes. Any guesses?

 

[Colif]

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

what make/model nvme/hdd?

 

[adrian523]

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

what make/model nvme/hdd?

NVME = Teamgroup 1TB
HDD = Western Digital WD Blue 1 TB
RAM = G. Skill Trident Neo Z 3600mhz CL16

 

[Colif]

Teamgroup - download the SSD SMART tool. 2nd link down - https://www.teamgroupinc.com/en/support/download.php
WD - even though it says its for ssd, their hdd tool no longer available and they say use this - https://support.wdc.com/downloads.aspx?p=279

 

[adrian523]

Teamgroup - download the SSD SMART tool. 2nd link down - https://www.teamgroupinc.com/en/support/download.php
WD - even though it says its for ssd, their hdd tool no longer available and they say use this - https://support.wdc.com/downloads.aspx?p=279

what are those for if you dont mind?

 

[Colif]

they are testing software for the 2 drives. The SMART tool shows this - https://en.wikipedia.org/wiki/S.M.A.R.T.
The Western Digital tool tests the hdd.

I am just checking your storage as it might be source of the errors. Data is only in 3 places - In CPU, in ram or on storage.