Question BSODs again and again. HELP ME!!!

gardenman

Distinguished
Moderator
Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/dtve1ubf/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:062121-8125-01.dmp (Jun 21 2021 - 03:32:32)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:memory_corruption (Process: MemCompression)
Uptime:0 Day(s), 18 Hour(s), 44 Min(s), and 49 Sec(s)

BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
what are specs of the PC? Acer laptop?

error not very informative about cause

most of your drivers seem fairly new, could run this and see if any newer intel - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

do you use WIFI? if not, the latest LAN drivers are here: download Win10 Auto Installation Program (SId:1152921505693508652) under the windows header here - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software
 
Jun 21, 2021
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what are specs of the PC? Acer laptop?

error not very informative about cause

most of your drivers seem fairly new, could run this and see if any newer intel - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

do you use WIFI? if not, the latest LAN drivers are here: download Win10 Auto Installation Program (SId:1152921505693508652) under the windows header here - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software
my specs are intel i5 10th gen 8 gb ddr4 kingston ram and nvidia gtx 1650 and 512gb nvme ssd
 

gardenman

Distinguished
Moderator
how do i make sure the problem is resolved
Through alot of hardware testing and trying different drivers or removing drivers. Unfortunately, there is no magical "fix my BSOD" button.

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/Lfsz5jap/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:062221-7906-01.dmp (Jun 21 2021 - 15:21:11)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 48 Min(s), and 55 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
WHEA - Windows Hardware Error Architecture
its an error called by cpu but not necessarily caused by it
can be any hardware
can sometimes be device drivers
can be caused by heat
can be caused by overclocking but I assume that isn't case in a laptop
Updating bios can fix them, but you have newest bios now.
did you run the intel updater as your version of Intel management Engine Interface installed is older than bios, but i don't see it on the Acer site. https://www.acer.com/ac/en/US/content/support-product/8336

whea errors generally don't tell me a lot in the dump files. I can see intelppm was mentioned, its part of windows used to talk to CPU


Try running memtest86 on each of your ram stick up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.

Memtest is created as a bootable USB so that you don’t need windows to run it
 

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