Question BSODS from watchdog.sys & dxgkrnl

[LRX]

Hey everybody,
im having issues with BSODS for couple weeks now, and even though im quite experienced with basic and slightly advanced trouble shooting I cant fix it.
First of all my Device:
Im using a ASUS x Flow 13 from 2023 (GV302-XV) which I bought it around a month ago and im having those BSODS seemingly caused by Graphics drivers(?). At least thats my suggestion after researching, but i dont know if its hard or software. I will attach some of my newer dump files and tell you what I`ve already tried.
-DDU in Save mode
-various chkdsk , dism and SFC commands
-full windows reinstallation with removing EVERYTHING via Asus Cloud Recovery (ASUS exclusive UEFI feature)
obviously every driver was updated to the newest standard but nothing seems to help. Sometimes it crashes often but then it takes some time again, it feels like it actually got worse since i reinstalled my windows yesterday. Now i dont even get real BSODS, it shuts down immediately and boots back up. before the update I at least had BSODs but those restarts show up in the BS Viewer as Bluescreens. Most crashes are Watchdog.sys but some also include dxgkrnl.sys, ntoskrnl...

i attach my onedrive where i Upload those files: https://onedrive.live.com/?id=FE92734F76DBE2C!s1f92de69afdb454fa6e4a8c24ff74697&cid=0FE92734F76DBE2C

Watchdog.sys+ 1316 (the exact position) was the Cause for the both last BSODS,
I hope someone can help me
Best Regards and Thanks in Advance

 

[Lutfij]

Welcome to the forums, newcomer!

full windows reinstallation with removing EVERYTHING via Asus Cloud Recovery (ASUS exclusive UEFI feature) obviously every driver was updated to the newest standard but nothing seems to help
Are you on the latest BIOS version for your laptop? If I were you, I'd try and go the nuclear route, with a recreated USB installer for Windows 11, then install the OS in offline mode(disconnected from the www), manually installed all drivers(including the GPU) meant for your laptop in an elevated command, i.e, Right click installer>Run as Administrator while disconnected from the wall.

Source the chipset drivers from here;
https://www.amd.com/en/support/down...sets/amd-ryzen-and-athlon-mobile-chipset.html
For your notebook version RTX4060 GPU driver, source them from here;

Driver Results | <dd~ProductName> | <dd~OSName>

Lookup results for <dd~ProductName> product and Operating System <dd~OSName>

www.nvidia.com

For your processor's iGPU source them from here;
https://www.amd.com/en/support/download/drivers.html
You can source the rest of the drivers for your laptop from here;

ROG Flow X13 (2023) | Gaming Laptops｜ROG - Republic of Gamers｜ROG Global

Game anywhere with the power and portability of the 2023 ROG Flow X13. Game your way with four distinct modes thanks to the fully convertible design. Powered by the latest AMD Ryzen™ R9 7940HS CPU and NVIDIA® GeForce RTX™ 4070 GPU, the X13 offers immersive gaming experiences with up to a QHD...

rog.asus.com

after selecting GV302XV from the drop down menu.

When installing your drivers, go in this order;
Chipset>Nvidia GPU>AMD GPU>Audio>Networking>Pointing Device>Card Reader.

Once you've installed all drivers relevant to your laptop, connect to the www and update the OS.

Hope this helps.

 

[LRX]

Welcome to the forums, newcomer!

full windows reinstallation with removing EVERYTHING via Asus Cloud Recovery (ASUS exclusive UEFI feature) obviously every driver was updated to the newest standard but nothing seems to help
Are you on the latest BIOS version for your laptop? If I were you, I'd try and go the nuclear route, with a recreated USB installer for Windows 11, then install the OS in offline mode(disconnected from the www), manually installed all drivers(including the GPU) meant for your laptop in an elevated command, i.e, Right click installer>Run as Administrator while disconnected from the wall.

Source the chipset drivers from here;
https://www.amd.com/en/support/down...sets/amd-ryzen-and-athlon-mobile-chipset.html
For your notebook version RTX4060 GPU driver, source them from here;

Driver Results | <dd~ProductName> | <dd~OSName>

Lookup results for <dd~ProductName> product and Operating System <dd~OSName>

www.nvidia.com

For your processor's iGPU source them from here;
https://www.amd.com/en/support/download/drivers.html
You can source the rest of the drivers for your laptop from here;

ROG Flow X13 (2023) | Gaming Laptops｜ROG - Republic of Gamers｜ROG Global

Game anywhere with the power and portability of the 2023 ROG Flow X13. Game your way with four distinct modes thanks to the fully convertible design. Powered by the latest AMD Ryzen™ R9 7940HS CPU and NVIDIA® GeForce RTX™ 4070 GPU, the X13 offers immersive gaming experiences with up to a QHD...

rog.asus.com

after selecting GV302XV from the drop down menu.

When installing your drivers, go in this order;
Chipset>Nvidia GPU>AMD GPU>Audio>Networking>Pointing Device>Card Reader.

Once you've installed all drivers relevant to your laptop, connect to the www and update the OS.

Hope this helps.

thanks in advance! i will try! but that means i need a second device as well as a usb to download the drivers after installing everything. I will try on the weekend, but to answer your question yes, i downloaded the Bios from the original website. I didnt use the USB Flash version but the normal one which can be installed while system is running just by installing. But also everything else I downloaded from the website (I installed everything that was recommended). But thank you for the very detailled step by step solution attempt! The only issue is that you need to connect your device via internet to complete windows 11 installation right? you need to login into your microsoft account.

 

[Lutfij]

The only issue is that you need to connect your device via internet to complete windows 11 installation right? you need to login into your microsoft account.
No, you do this;

View: https://www.youtube.com/shorts/_GuFH9KdHC0

 

[johnbl]

Hey everybody,
im having issues with BSODS for couple weeks now, and even though im quite experienced with basic and slightly advanced trouble shooting I cant fix it.
First of all my Device:
Im using a ASUS x Flow 13 from 2023 (GV302-XV) which I bought it around a month ago and im having those BSODS seemingly caused by Graphics drivers(?). At least thats my suggestion after researching, but i dont know if its hard or software. I will attach some of my newer dump files and tell you what I`ve already tried.
-DDU in Save mode
-various chkdsk , dism and SFC commands
-full windows reinstallation with removing EVERYTHING via Asus Cloud Recovery (ASUS exclusive UEFI feature)
obviously every driver was updated to the newest standard but nothing seems to help. Sometimes it crashes often but then it takes some time again, it feels like it actually got worse since i reinstalled my windows yesterday. Now i dont even get real BSODS, it shuts down immediately and boots back up. before the update I at least had BSODs but those restarts show up in the BS Viewer as Bluescreens. Most crashes are Watchdog.sys but some also include dxgkrnl.sys, ntoskrnl...

i attach my onedrive where i Upload those files: https://onedrive.live.com/?id=FE92734F76DBE2C!s1f92de69afdb454fa6e4a8c24ff74697&cid=0FE92734F76DBE2C

Watchdog.sys+ 1316 (the exact position) was the Cause for the both last BSODS,
I hope someone can help me
Best Regards and Thanks in Advance

file not shared for public access

 

[LRX]

file not shared for public access

okay thats weird does this one work? (Sorry for taking so long to answer)
BSOD

 

[LRX]

The only issue is that you need to connect your device via internet to complete windows 11 installation right? you need to login into your microsoft account.
No, you do this;

View: https://www.youtube.com/shorts/_GuFH9KdHC0

I wasnt able to do it until now because of my exams im sorry, but i installed the drivers and it already feels like bluescreens happen more rarely! but still my graphics performance is very bad ( I can barely run Rainbow six siege at 144fps which should be easy with that hardware) and frametime is 5ms+.. I was able to lower that with undervolting the cpu and putting some OC on my GPU and since then i didnt have a single bluescreen but thats kind of weird, mybe coincidence. I will keep you updated, Asus offered me to send my device in and if I/we are not able to fix that issue i guess this is the best solution.?

 

[alceryes]

I wasnt able to do it until now because of my exams im sorry, but i installed the drivers and it already feels like bluescreens happen more rarely! but still my graphics performance is very bad ( I can barely run Rainbow six siege at 144fps which should be easy with that hardware) and frametime is 5ms+.. I was able to lower that with undervolting the cpu and putting some OC on my GPU and since then i didnt have a single bluescreen but thats kind of weird, mybe coincidence. I will keep you updated, Asus offered me to send my device in and if I/we are not able to fix that issue i guess this is the best solution.?

One BSOD is too many.
Install and run HWiNFO64 (sensors only - enable logging) in the background. After the BSOD check the log file for high temps or upload it somewhere we can get at it (without having to log in) to have a look.

I'm wondering if your X13 has a TIM issue causing it to overheat. I bought my ROG X13 Flow (base model 7940HS, 16GB RAM, 512GB SSD) earlier this year and it is absolutely the best laptop I've owned in the last 8+ years. It stays super cool, even with a bit of Handbrake encoding.

 

[LRX]

One BSOD is too many.
Install and run HWiNFO64 (sensors only - enable logging) in the background. After the BSOD check the log file for high temps or upload it somewhere we can get at it (without having to log in) to have a look.

I'm wondering if your X13 has a TIM issue causing it to overheat. I bought my ROG X13 Flow (base model 7940HS, 16GB RAM, 512GB SSD) earlier this year and it is absolutely the best laptop I've owned in the last 8+ years. It stays super cool, even with a bit of Handbrake encoding.

ok, so I will thanks!
Cant really be a heat issue btw, bsods usually happen short after startup and then the device has to restart and it works again. I Actually never had a BSOD while doing high load tasks! its only when I start a programm or smth and mostly short after startup. Usually it starts lagging, than freezes (but sometimes I can hear my boys on Discord) and then I get BSOD. Funny thing though since i OCed my device I didnt have a single BSOD so mybe there were issues with the default settings ? Only thing i lowered was SPL sPPT and fPPT setting to 25Watts, Undervolt by -15 and GPU with +150Core and +75 Mem OC and it runs stable rn. (I use GHelper)
Graphics performance still bad, but less worse than before

 

[alceryes]

ok, so I will thanks!
Cant really be a heat issue btw, bsods usually happen short after startup and then the device has to restart and it works again. I Actually never had a BSOD while doing high load tasks! its only when I start a programm or smth and mostly short after startup. Usually it starts lagging, than freezes (but sometimes I can hear my boys on Discord) and then I get BSOD. Funny thing though since i OCed my device I didnt have a single BSOD so mybe there were issues with the default settings ? Only thing i lowered was SPL sPPT and fPPT setting to 25Watts, Undervolt by -15 and GPU with +150Core and +75 Mem OC and it runs stable rn. (I use GHelper)
Graphics performance still bad, but less worse than before

If you lowered your PPT this could stabilize an overheating system.
I hear you though, it doesn't sound like an overheating issue, but it's easy enough to get some good stats to completely rule that out. Be sure to run it good for at least 30 mins to get good temp readings (regardless of when the BSOD usually occurs).

 

[ubuysa]

okay thats weird does this one work? (Sorry for taking so long to answer)
BSOD

When you're asked for dump files please upload the dumps themselves (the *.dmp files), you'll find them in the C:\Windows\Minidumps folder.

 

[LRX]

When you're asked for dump files please upload the dumps themselves (the *.dmp files), you'll find them in the C:\Windows\Minidumps folder.

OK sorry, so you mean the raw text? because i dont see the option to do upload a file directly and in other threads I saw people doing it with onedrive therefore I did the same. I Cannot even open the dmp files because it says im missing the rights to do so.

 

[ubuysa]

Don't try and open the .dmp files, that's what we're for, just upload the files to a cloud service. Ideally to OneDrive, Dropbox, Google Drive, etc. and post a link to them on here. Be sure that anyone can download them without requiring your permission.

 

[LRX]

Don't try and open the .dmp files, that's what we're for, just upload the files to a cloud service. Ideally to OneDrive, Dropbox, Google Drive, etc. and post a link to them on here. Be sure that anyone can download them without requiring your permission.

it says I have to ask the administrator (even though I already am and I only have 1 user on my device) to open the files, its the same problem when uploading via explorer and when i just try to drag and drop a copy it says its uploading but it stays and 0mb progress. how can i workaround that (cant find anything obvious online)

 

[ubuysa]

Select (highlight) all the dump files and then press Ctrl+C to copy those files to the clipboard. Navigate to the desktop and press Ctrl+V to paste the files on to the desktop. Now upload them from the desktop.

 

[LRX]

next time just tell me that i can copy it to desktop xD but yea thanks, I uploaded it now

 

[ubuysa]

Apologies, we never really know the level of experience of the people we're helping so it pays us to be as descriptive as possible. No offence intended.

 

[LRX]

Apologies, we never really know the level of experience of the people we're helping so it pays us to be as descriptive as possible. No offence intended.

No No I understand 😉 all good. I uploaded it, can you make use of it?

 

[ubuysa]

No No I understand 😉 all good. I uploaded it, can you make use of it?

Where?

 

[LRX]

Ok New Update: I did install Bios Update via UEFI which at least now solved the performance issues, my notebook is way faster and doesnt have those annoying scaling and frametime issue, but still bluescreens occure. I had 1 since the update but now dxgkrnl.sys & nvlddmkm.sys are marked as red but not watchdog.sys

 

[ubuysa]

You might want to download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need and that may help identify your root problem. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

 

[LRX]

Thanks! I uploaded the ZIP file to my Onedrive which i mentioned in the main Post. Hope its useful. Everyone should be able to access it via the link because i changed the settins that way. If anyone still has issues to access please suggest another option because I dont know any specific solution to that.

 

[ubuysa]

Can you make that public please?