[SOLVED] BSOD's relating to ntoskrnl.exe

[raysymonds88]

Over the last few weeks or so I've been getting different BSOD's on my gaming pc (windows 10) I've had the error code DPC_watchdog_violation, System_Thread_exception_not_handled_m, Unexpected_Kernel_mode_trap and also Page_fault_in_nonpaged_area. I only seem to get these error codes when playing one game (Player Unknowns Battlegrounds) This is a fairly new pc build (gtx 1660/ryzen 7 1800x) I run the game perfectly fine until it ultimately crashes, it will take anywhere from 10 minutes to 2 hours from when I start playing for my pc to crash. I've ran Memcheck86 and tried to update all of my drivers and I've not been able to narrow the problem down. I'm totally stumped now and posting here as my last resort.

 

[shadi shtaklef]

do you get the bsod when you are not playing the game or you only get it during the game?

if it's only during the game then i guess the game is corrupted and it's spoiling things

anyway open elevated cmd, run this command dism /online /cleanup-image /restorehealth and then run sfc /scannow

also try uninstalling and reinstalling the game and try installing it on another pc

also try

View: https://www.youtube.com/watch?v=UgVotLOqEpk

 

[Colif]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

 

[raysymonds88]

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

https://1drv.ms/u/s!AieAz3oJoZH8iwZ3PLgftNRSxSJD?e=XfnQ8L

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/2jQ6.html

Spoiler

File information:	082519-7234-01.dmp (Aug 25 2019 - 22:56:12)
Bugcheck:	UNEXPECTED_KERNEL_MODE_TRAP (7F)
Probably caused by:	memory_corruption (Process: audiodg.exe)
Uptime:	0 Day(s), 1 Hour(s), 55 Min(s), and 17 Sec(s)

File information:	082519-11453-01.dmp (Aug 25 2019 - 20:09:17)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: Discord.exe)
Uptime:	0 Day(s), 0 Hour(s), 45 Min(s), and 17 Sec(s)

File information:	082319-7421-01.dmp (Aug 23 2019 - 15:09:41)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 19 Min(s), and 32 Sec(s)

File information:	081719-8687-01.dmp (Aug 17 2019 - 14:00:22)
Bugcheck:	DPC_WATCHDOG_VIOLATION (133)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 19 Hour(s), 00 Min(s), and 19 Sec(s)

File information:	082319-7468-02.dmp (Aug 23 2019 - 15:38:51)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: Steam.exe)
Uptime:	0 Day(s), 0 Hour(s), 28 Min(s), and 17 Sec(s)

One of the 5 crashes was caused by nvlddmkm.sys. The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

Possible Motherboard page: https://www.asrock.com/MB/AMD/B450M Steel Legend/
You are using BIOS version 1.0. The latest is version 2.6. Wait for additional information before deciding to update or not. Read the instructions on the site carefully before updating. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[raysymonds88]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/2jQ6.html

Spoiler

File information:	082519-7234-01.dmp (Aug 25 2019 - 22:56:12)
Bugcheck:	UNEXPECTED_KERNEL_MODE_TRAP (7F)
Probably caused by:	memory_corruption (Process: audiodg.exe)
Uptime:	0 Day(s), 1 Hour(s), 55 Min(s), and 17 Sec(s)

File information:	082519-11453-01.dmp (Aug 25 2019 - 20:09:17)
Bugcheck:	PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:	memory_corruption (Process: Discord.exe)
Uptime:	0 Day(s), 0 Hour(s), 45 Min(s), and 17 Sec(s)

File information:	082319-7421-01.dmp (Aug 23 2019 - 15:09:41)
Bugcheck:	SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Driver warnings:	*** WARNING: Unable to verify timestamp for nvlddmkm.sys
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 19 Min(s), and 32 Sec(s)

File information:	081719-8687-01.dmp (Aug 17 2019 - 14:00:22)
Bugcheck:	DPC_WATCHDOG_VIOLATION (133)
Probably caused by:	memory_corruption (Process: System)
Uptime:	0 Day(s), 19 Hour(s), 00 Min(s), and 19 Sec(s)

File information:	082319-7468-02.dmp (Aug 23 2019 - 15:38:51)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: Steam.exe)
Uptime:	0 Day(s), 0 Hour(s), 28 Min(s), and 17 Sec(s)

One of the 5 crashes was caused by nvlddmkm.sys. The nvlddmkm.sys file is a NVIDIA graphics card driver. There are a few things you can do to fix this problem. First off, try a full uninstall using DDU in Safe Mode then re-install the driver (more information). Or try getting the latest version of the driver. Or try one of the 3 most recent drivers released by NVIDIA. Drivers can be found here: http://www.nvidia.com/ or you can allow Windows Update to download the driver for you, which might be a older/better version.

Possible Motherboard page: https://www.asrock.com/MB/AMD/B450M Steel Legend/
You are using BIOS version 1.0. The latest is version 2.6. Wait for additional information before deciding to update or not. Read the instructions on the site carefully before updating. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Yeah i was trying to hold back on updating bios... i ran /online /cleanup-image /restorehealth in cmd and i haven't encountered a BSOD yet. it told me that it fixed a corrupted file so hopefully that was the problem, ill have to play a bit more to assure it is fixed but for now it seems like it may be solved.

 

[raysymonds88]

do you get the bsod when you are not playing the game or you only get it during the game?

if it's only during the game then i guess the game is corrupted and it's spoiling things

anyway open elevated cmd, run this command dism /online /cleanup-image /restorehealth and then run sfc /scannow

also try uninstalling and reinstalling the game and try installing it on another pc

also try

View: https://www.youtube.com/watch?v=UgVotLOqEpk

So far so good, it fixed a corrupted file. Ill have to give an update after playing a bit more but the /online /cleanup-image /restorehealth command seemed to have fixed it