Build is stuck, no video signal but fans are on and power switches work

builder00

Commendable
Nov 20, 2016
2
0
1,520
I hit a snag building my desktop and wanted some advice on where I should focus my troubleshooting. I went through this great checklist (http://www.tomshardware.com/forum/261145-31-perform-steps-posting-post-boot-video-problems) and made it through step 20. Before I go further, I wanted your advice on how much to strip the build to find the problem.

Here is where I am: The CPU (with fan), video card, 1 stick of 8GB ram, HD, and power supply have been assembled on the mobo. When I turn on the power and hit the power button on the front of the case, the lights on the video card go on, the CPU and system fans run, but I do not see any LEDs on the mobo light up. There isn't a power switch on the mobo but there is a cord from the case that plugs in the PW (power switch slot) on the mobo. There is no video signal to see the BIOS setup screen.

One possible hiccup may be when I plugged in the 20-pin power cord into the mobo, the 4-pin plug would not go in (plastic ridge prevents insertion), and I thought this indicated that the 4-pin wasn't required for this power supply/mobo combination.

I am buying a system speaker because the build didn't originally include it. Here's my list of components:

case Computer case – Thermaltake Versa H22

Motherboard – Gigabyte AM3+ AMD DDR3 1333 760G Micro ATX GA-78LMT

gpu Video Card – ASUS ROG STRIX Radeon RX 460 4GB OC

6300 Processor – AMD FX-6300 6-Core Processor Black Edition

31NvqRSeyRLRAM – Crucial 8GB Single DDR3

downloadHard Drive – Seagate 1TB Desktop HDD SATA 6Gb/s 64MB Cache

psuPower supply – EVGA 500w W1 80+
 
Solution
To specifically answer the troubleshooting questions:

1.Did you carefully read the motherboard owners manual?

Yes, to the best of my abilities.

2. Did you plug in the 4/8-pin CPU power connector located near the CPU socket? If the motherboard has 8 pins and your PSU only has 4 pins, you can use the 4-pin connector. The 4-pin connector USUALLY goes on the 4 pins located closest to the CPU. If the motherboard has an 8-pin connector with a cover over 4 pins, you can remove the cover and use an 8-pin plug if your power supply has one. This power connector provides power to the CPU. Your system has no chance of posting without this connector plugged in! Check your motherboard owners manual for more information about the CPU power...

builder00

Commendable
Nov 20, 2016
2
0
1,520
To specifically answer the troubleshooting questions:

1.Did you carefully read the motherboard owners manual?

Yes, to the best of my abilities.

2. Did you plug in the 4/8-pin CPU power connector located near the CPU socket? If the motherboard has 8 pins and your PSU only has 4 pins, you can use the 4-pin connector. The 4-pin connector USUALLY goes on the 4 pins located closest to the CPU. If the motherboard has an 8-pin connector with a cover over 4 pins, you can remove the cover and use an 8-pin plug if your power supply has one. This power connector provides power to the CPU. Your system has no chance of posting without this connector plugged in! Check your motherboard owners manual for more information about the CPU power connector. The CPU power connector is usually referred to as the "12v ATX" connector in the owners manual. This is easily the most common new-builder mistake.

I've plugged in the 4+4 pin, and it looks flush to the motherboard. How can I tell if the CPU is powered?



3.Did you install the standoffs under the motherboard? Did you place them so they all align with the screw holes in the motherboard, with no extra standoffs touching the board in the wrong place? A standoff installed in the wrong place can cause a short and prevent the system from booting.

I installed 3 standoffs underneath through the screw holes around the midpoint of the motherboard.



4.Did you verify that the video card is fully seated? (may require more force than a new builder expects.)

It appears so, because I saw the side locks click back into place.

5.Did you attach ALL the required power connector(s) to the video card? (some need two, some need none, many need one.) It is best to use cables connected directly to the PSU. Only use adapters if absolutely necessary.

The video card had a single 6-pin slot, so I attached a PCI-E cord from the power source. The cord had a 2-pin and 6-pin plug taped together, so I just disregarded the 2-pin. When I power on the power source, a small white LED lights up on the video card, and when I power the computer from the front power switch, there is a second red LED that lights up on the video card.


6.Have you tried booting with just one stick of RAM installed? (Try each stick of RAM individually in each RAM slot.) If you can get the system to boot with a single stick of RAM, you should enable an XMP profile or manually set the RAM speed, timings, and voltage to the manufacturers specs in the BIOS before attempting to boot with all sticks of RAM installed. If your motherboard supports XMP profiles that is the best way to get your RAM running at its rated specs. Nearly all motherboards default to the standard RAM voltage (1.8v for DDR2 & 1.5v for DDR3). If your RAM is rated to run at a voltage higher than the standard voltage, the motherboard will underclock the RAM for compatibility reasons. If you want the system to be stable and to run the RAM at its rated specs, you should either enable an XMP profile or manually set the values in the BIOS. Many boards don't supply the RAM with enough voltage when using "auto" settings which causes stability issues.

I only have 1 8 GB stick of RAM, which I installed in slot 1, furthest from the CPU. It clicked into place after some pressing, and the clips on the edges from the mother board are gripping the stick (so I think it is firmly in place). I first had the stick installed in slot 2 because my motherboard manual gave no indication of where the single stick needed to be inserted, only instructions for using dual sticks.

7.Did you verify that all memory modules are fully inserted? (may require more force than a new builder expects.) It's a good idea to install the RAM on the motherboard before it's in the case.

Yes, see answer to #6.

8.Did you verify in the owners manual that you're using the correct RAM slots? Many Intel motherboards require RAM to be installed in the slots starting with the one further away from the CPU.

Not sure, see answer to #6. The stick is currently in the slot furthest away from the CPU (Gigabyte motherboard)

9.Did you remove the plastic guard over the CPU socket? (this actually comes up occasionally.)

Yes, I saw the gold pins would go into the socket holes before aligned the CPU insert into the socket.


10.Did you install the CPU correctly? There will be an arrow on the CPU that needs to line up with an arrow on the motherboard CPU socket. There may also be a notch that will only line up in one direction. Be sure to pay special attention to that section of the manual!

Yes, I was following a newegg tutorial and made sure to align the triangle corners.



11.Are there any bent pins on the motherboard/CPU? This especially applies if you tried to install the CPU with the plastic cover on or with the CPU facing the wrong direction.

To the best of my ability the pins seemed fine, and the chip went into the socket evenly.

12. If using an after market CPU cooler, did you get any thermal paste on the motherboard, CPU socket, or CPU pins? Did you use the smallest amount you could? Here's a few links that may help:

I used the stock heat sink, with a preloaded amount of thermal paste on the fan.

Benchmark Reviews

Arctic Sliver

http://www.youtube.com/watch?v=ffK7L0Qj13Q&feature=rela...

13.Is the CPU fan plugged in? Some motherboards will not boot without detecting that the CPU fan is plugged in to prevent burning up the CPU.

Yes, both the CPU and radiator fans turn on when I power up.


14. If using a stock cooler, was the thermal material on the base of the cooler free of foreign material, and did you remove any protective covering? If the stock cooler has push-pins, did you ensure that all four pins snapped securely into place? (The easiest way to install the push-pins is outside the case sitting on a non-conductive surface like the motherboard box. Read the instructions! The push-pins have to be turned the OPPOSITE direction as the arrows for installation.)

There wasn't much paste, and the heat sink used a fastening clip that I secured from one side of the sink.

Beginners Guide: How To Install/Remove Intel Socket LGA1155 CPU and Heatsink




15. Are any loose screws laying on the motherboard, or jammed against it? Are there any wires run directly under the motherboard? You should not run wires under the motherboard since the soldered wires on the underside of the motherboard can cut into the insulation on the wires and cause a short. Some cases have space to run wires on the back side of the motherboard tray.

No, I accounted for loose screws.

16.Did you ensure you discharged all static electricity before touching any of your components? Computer components are very sensitive to static electricity. It takes much less voltage than you can see or feel to damage components. You should implement some best practices to reduce the probability of damaging components. These practices should include either wearing an anti-static wrist strap or always touching a metal part of the case with the power supply installed and plugged in, but NOT turned on. You should avoid building or working on a computer on carpet. Working on a smooth surface is the best if at all possible. You should also keep fluffy the cat, children, and fido away from computer components.

To the best of my abilities without a wrist guard. I tried to ground myself before each time I was to get near the motherboard.

17.Did you install the system speaker (if provided) so you can check beep-codes in the manual? A system speaker is NOT the same as normal speakers that plug into the back of the motherboard. A system speaker plugs into a header on the motherboard that's usually located near the front panel connectors. The system speaker is a critical component when trying to troubleshoot system problems. You are flying blind without a system speaker. If your case or motherboard didn't come with a system speaker you can buy one for cheap here: http://www.cwc-group.com/casp.html

No, but I am buying one now to install.

18.Did you read the instructions in the manual on how to properly connect the front panel plugs? (Power switch, power led, reset switch, HD activity led) Polarity does not matter with the power and reset switches. If power or drive activity LED's do not come on, reverse the connections. For troubleshooting purposes, disconnect the reset switch. If it's shorted, the machine either will not POST at all, or it will endlessly reboot.

Yes, and at least the front power switch works, and lights up blue when I press it, and will power off the computer when I hold it down. As I noted, I haven't seen any LEDs on the motherboard itself light up when I power on (not sure where the LEDs are located). The reset button also seems to work because it responds.


19.Did you turn on the power supply switch located on the back of the PSU? The switch should be depressed on the side with a I, the O means off. Is the power plug on a switch? If it is, is the switch turned on? Is there a GFI circuit on the plug-in? If there is, make sure it isn't tripped. You should also make sure the power cord isn't causing the problem. Try swapping it for a known good cord if you have one available.

Yes, the power switch works and the white LED on the video card lights up when I flip the switch.

20.Is your CPU supported by the BIOS revision installed on your motherboard? Most motherboards will post a CPU compatibility list on their website.

Yes, I checked the list just now.

21.Have you tried resetting the CMOS? The motherboard manual will have instructions for your particular board.

http://www.spotht.com/2010/02/reset-bios-clear-cmos.htm...

I've not done this.

22. If you have integrated video and a video card, try the integrated video port. Resetting the bios, can make it default back to the onboard video. If you are trying to use HDMI outputs, try using DVI or VGA instead. Sometimes the HDMI ports won't work until the correct drivers are installed.

I don't have an integrated cable so I only tested with the VGA cord.

23. Make certain all cables and components including RAM and expansion cards are tight within their sockets.


I also wanted to add some suggestions that jsc often posts. This is a direct quote from him:

"Pull everything except the CPU and HSF. Boot. You should hear a series of long single beeps indicating memory problems. Silence here indicates, in probable order, a bad PSU, motherboard, or CPU - or a bad installation where something is shorting and shutting down the PSU.

To eliminate the possiblility of a bad installation where something is shorting and shutting down the PSU, you will need to pull the motherboard out of the case and reassemble the components on an insulated surface. This is called "breadboarding" - from the 1920's homebrew radio days. I always breadboard a new or recycled build. It lets me test components before I go through the trouble of installing them in a case.

If you get the long beeps, add a stick of RAM. Boot. The beep pattern should change to one long and two or three short beeps. Silence indicates that the RAM is shorting out the PSU (very rare). Long single beeps indicates that the BIOS does not recognize the presence of the RAM.

If you get the one long and two or three short beeps, test the rest of the RAM. If good, install the video card and any needed power cables and plug in the monitor. If the video card is good, the system should successfully POST (one short beep, usually) and you will see the boot screen and messages.

Note - an inadequate PSU will cause a failure here or any step later.
Note - you do not need drives or a keyboard to successfully POST (generally a single short beep).

If you successfully POST, start plugging in the rest of the components, one at a time."


If you suspect the PSU is causing your problems, below are some suggestions by jsc for troubleshooting the PSU. Proceed with caution. I will not be held responsible if you get shocked or fry components.

"The best way to check the PSU is to swap it with a known good PSU of similar capacity. Brand new, out of the box, untested does not count as a known good PSU. PSU's, like all components, can be DOA.

Next best thing is to get (or borrow) a digital multimeter and check the PSU.

Yellow wires should be 12 volts. Red wires: +5 volts, orange wires: +3.3 volts, blue wire : -12 volts, violet wire: 5 volts always on. Tolerances are +/- 5% except for the -12 volts which is +/- 10%.

The gray wire is really important. It should go from 0 to +5 volts when you turn the PSU on with the case switch. CPU needs this signal to boot.

You can turn on the PSU by completely disconnecting the PSU and using a paperclip or jumper wire to short the green wire to one of the neighboring black wires.

http://www.youtube.com/watch?v=5FWXgQSokF4&feature=yout...

This checks the PSU under no load conditions, so it is not completely reliable. But if it can not pass this, it is dead. Then repeat the checks with the PSU plugged into the computer to put a load on the PSU. You can carefully probe the pins from the back of the main power connector."

*As I mentioned, the 20+4-pin power cord fit onto the ATX socket of the motherboard. The board has a 24-hole socket, but the power cord is designed such that it is impossible to also plug in the 4-pin cord while the 20-pin cord is plugged in. I assumed this meant the 20-pin cord is sufficient to power on the motherboard.
 
Solution

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