Built PC Crashes randomly specially in games

[Jaafar_1]

Hi everyone, I built a pc and when I play a some games, the pc crashes randomly, the screen goes black and the gpu's fans turns really fast.
Specs :
CPU : Intel i5 4460
GPU : Gtx 970 G1 Gaming
PSU : Corsair 600W
MotherBoard : Gigabyte Z97-HD3

Did anyone ever had the same problem ?
Thanks.

 

[hiyabusared]

Have you looked at the CPU and GPU temps to see if they are getting hot? You can do this with hwmonitor. To me it sounds like the CPU is over heating. How long have you had this build? Might be good to check to see if the CPU cooler fan isn't full of dust.

 

[Jaafar_1]

I'm going to run the 3DMark benchmark test and post the hwmonitor results
Thanks

 

[Jaafar_1]

There is the results of the GPU and CPU infos.
When I first started the test, the pc crashed I rebooted and started it again and it went well.

 

[hiyabusared]

I would check Windows event viewer and see if Windows caught an error. The results look fine with temps and voltage.

 

[Jaafar_1]

I never did it before, where should I look ?

 

[hiyabusared]

Control Panel, admin tools, event viewer

 

[Jaafar_1]

Yes, should I look into System events or Applications or ... ?
Thanks again

 

[hiyabusared]

Sorry system events

 

[Jaafar_1]

There are some errors and warnings, I m gonna wait until the pc crashes to see what exactly the error is.

 

[Jaafar_1]

Well, after playing some games it didn't crash, but I notice this warning, I think it happened when it first crashed in 3DMark,

It says : The display driver nvlddmkm does not respond

 

[Jaafar_1]

Any idea please ?

 

[MeepsterNotchy]

Any idea please ?

Reinstall your graphics card drivers
http://www.geforce.com/drivers

 

[Jaafar_1]

I've done it so many times but still no results.

 

[MeepsterNotchy]

I've done it so many times but still no results.

Go to the Search bar on your taskbar, type "cmd" without the quotes and right click it. Select run as administrator. Once the prompt is open, type "sfc /scannow" without the quotes. Let it run and fix anything that may be wrong.

 

[Jaafar_1]

Hi, I did what you just said and it told me that not all problem was solved
I will post the log file (it's too long)
Thank you for helping me

 

[MeepsterNotchy]

How much RAM do you have? If you have less than 4GB you may not have enough to support your graphic card

try and get as much dust out of the GPU and the rest of your computer

Lastly, try running Driver Booster and see if your system drivers are outdated, which may be causing slight compatibility issues or bugs.
http://www.iobit.com/en/driver-booster.php#
Have an activation code!
38A24-42DC3-6BF6B-70CB3

 

[Jaafar_1]

Thanks for the software, It did find some outdated drivers but nothing about the graphic card.

 

[MeepsterNotchy]

Thanks for the software, It did find some outdated drivers but nothing about the graphic card.

How much RAM do you have?

 

[Jaafar_1]

Ok, I'm here I think I just solved the crashes it's been 3 days without crashing and I was playing a lot of games, I just used DDU to desinstall the driver and searched a stable driver and install the 368.22 driver, disabled the automatic update of hardwares in Windows and modify the registry:
in \HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\GraphicsDrivers : I deleted all bt DxgKrnlVersion and MinDxgKrnVersion, and added Dword "TdrDdiDelay" with value 20 hexadecimal and same for "TdrDelay". (You should make a backup before if anything goes wrong)
that's it.