Busted Sharkoon X-Tactic 5.1 Digital, return or keep?

[mister g]

I'm not sure if this is the section for this topic, but since I planned to use this headet for games and movies I think it is related.

Anyway about 2 weeks back i bought this headset over at eBay after chatting with the store and I convinced myself that there was no problem with the headset, and that it was just the little sound unit. After I got the headset I tested it on my integrated sound chip (I'm surprised it had 7.1 sound!) and an old C-Media card I was testing (from like 2000). The integrated played all the speakers in the headset correctly except for the one in the rear right, which didn't work at all. The C-Media chip played all the speakers but the right side was very weak. I thought the speaker problem was just because of faulty sound chips so I went on Amazon and bought an Asus Xonar D1 and got it yesterday.

The Xonar had the same problem as the integrated, the right rear speaker would not work in the Windows control Panel or the Asus panel . Luckily enough for me the headset also supports optical input through the sound unit, which worked. All the speakers would play, but this time the right rear sounded weak, but was audible. Right now I'm thinking of contacting the store again I seeing if I could get a refund, but another part of me is thinking that the headset already good enough. Which is my dilemma today, return it or keep it?
Headset: http://www.ebay.com/itm/380382268458?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
http://www.sharkoon.com/?q=en/content/x-tatic-digital
Sound Card: http://www.amazon.com/ASUS-XONAR-Channel-Audio-Sound/dp/B001EZQ8YC/ref=sr_1_1?ie=UTF8&qid=1323837187&sr=8-1
http://usa.asus.com/Multimedia/Audio_Cards/Xonar_D1/

 

[warhammer68m]

I'm not sure if this is the section for this topic, but since I planned to use this headet for games and movies I think it is related.

Anyway about 2 weeks back i bought this headset over at eBay after chatting with the store and I convinced myself that there was no problem with the headset, and that it was just the little sound unit. After I got the headset I tested it on my integrated sound chip (I'm surprised it had 7.1 sound!) and an old C-Media card I was testing (from like 2000). The integrated played all the speakers in the headset correctly except for the one in the rear right, which didn't work at all. The C-Media chip played all the speakers but the right side was very weak. I thought the speaker problem was just because of faulty sound chips so I went on Amazon and bought an Asus Xonar D1 and got it yesterday.

The Xonar had the same problem as the integrated, the right rear speaker would not work in the Windows control Panel or the Asus panel . Luckily enough for me the headset also supports optical input through the sound unit, which worked. All the speakers would play, but this time the right rear sounded weak, but was audible. Right now I'm thinking of contacting the store again I seeing if I could get a refund, but another part of me is thinking that the headset already good enough. Which is my dilemma today, return it or keep it?
Headset: http://www.ebay.com/itm/380382268458?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649
http://www.sharkoon.com/?q=en/content/x-tatic-digital
Sound Card: http://www.amazon.com/ASUS-XONAR-Channel-Audio-Sound/dp/B001EZQ8YC/ref=sr_1_1?ie=UTF8&qid=1323837187&sr=8-1
http://usa.asus.com/Multimedia/Audio_Cards/Xonar_D1/

When having sound only on one side, it is usually because the connector aren't fully inserted. Make sure you follow the color coding, combine instructions from the headset manual (orange is SUB/CENTER, black is REAR, green is FRONT, and pink is MIC. It should reflect the same on your sound card, follow the instructions provided in your sound card manual. On X-Fi Titanium cards,for example, MIC will be blue, all the rest are correctly colored) Believe me, those connectors are kind of tricky to install. Headset do not seem to be faulty, since all speakers are working in digital mode. Rear speakers will always sound weak if only listening to music. Also, you might have to reajust your speaker settings in your Asus Xonar control panel. Make sure you are activating Dolby Digital in your Asus control panel (on some sound card models, it might not be available). And make some adjustments to get more sound from the rear speakers. You must listen to 5.1 enabled movie or game sound in order for rear speakers to really shine. For sound to really come right in your headset, make sure you select Speakers (Asus Xonar) or something called similar, not SPDIF out, nor C-Media sound device.

 

[mister g]

I checked that all the connectors are in the right ports on the sound card, the Asus control panel allows me to test each speaker for sound, and the right rear (or right surround) is the one speaker that never works. It's been a couple months, and I've played a couple of 5.1 movies and games, always setting them to output to 5.1 to no avail. Something I've realized now that I think about it is that there are many different connectors, perhaps the bundle of analog cables are faulty, I'll look into buying another set and see if that works.

 

[warhammer68m]

I checked that all the connectors are in the right ports on the sound card, the Asus control panel allows me to test each speaker for sound, and the right rear (or right surround) is the one speaker that never works. It's been a couple months, and I've played a couple of 5.1 movies and games, always setting them to output to 5.1 to no avail. Something I've realized now that I think about it is that there are many different connectors, perhaps the bundle of analog cables are faulty, I'll look into buying another set and see if that works.

yes, it seems you have a faulty analog cable adapter