Buyers Beware! Monarch is dead (Perhaps)

[godlyatheist]

Looks like they stopped selling parts and moved to system and combo only. Sigh...
I used to buy everything from them because they have very low prices without tax(they are not in CA), low shipping, and good service. So only CPu and mobo order from them now.

Anyone know what happened to them?

 

[CompTIA_Rep]

NewEgg happend to them.

 

[ld876]

They don't respond to service requests either. They are surprisingly fast to sell you a system, charge you for it, but getting it to you is another story.

I just posted a long thread and a barely tapped the surface on the issue. I bought the system from them in March because all I'd seen were positive things. It's really a very different story now.

They go through their forums removing any RMA request (all the people asking for RMA status only want to know whats going on, can't get through on the phone, can't get an email response, yet have all paid -- most are quite friendly on top of it all). Well, actually, not all RMA requests, just the RMA requests that ask why this is all going on. I feel like it's Area 51 two decades ago...you ask anything, you get erased. The funny thing is that if they would simply check the persons RMA status, they'd receive 90% less email/calls/posts, their customers would be happy, and they'd have more time to get things going properly; instead, they spend time deleting comments, ignoring those who truly want to like the company.

Even just focusing on systems and not parts, I doubt they can fulfill this niche -- I got my system from them because they had options, great configs, and good pricing -- which the choices, bad experience with service and prices higher than New Egg...I'd get a Dell, or Falcon or anything but a Monarch.

They simply don't respect their customers.

 

[godlyatheist]

so you are saying monarch has gone down the hill? this is sad....

back in january i posted on their forum to change my order and they replied on a SATURDAY! I was truly impressed. so i guess i have to be more careful now...

hmmm, my friend is gonna send in his system for repair soon, hope it goes well :roll:

 

[CompTIA_Rep]

he will never see it again.


"system? What system? We never recieved such system."

 

[bonesdad1]

I only ordered a few times from Monarch, but was happy each time I did. The one time I had a problem (a poorly packaged motherboard by DFI...it was DFI that did the poor packaging, not Monarch) The Monarch rep overnighted a new mobo to me and paid for my shipping the messed up one back. He said they would duke it out with DFI as there had been other problems with the same board.

Great customer service that...if they've gone downhill, that's too bad!

Newegg ain't what it used to be either. Prices are climbing and hard to get free shipping anymore. I'll still use them, but I ain't as happy.

 

[Jake_Barnes]

Looks like they stopped selling parts and moved to system and combo only. Sigh...
I used to buy everything from them because they have very low prices without tax(they are not in CA), low shipping, and good service. So only CPu and mobo order from them now.

Anyone know what happened to them?

It seems they have or are failing. Read this very long thread at Resellers Ratings forums - (or a at least the last few pages).

See: http://www.resellerratings.com/forum/showthread.php?t=75350

I read the entire thread, was amazed at their failures!

I would caution anyone not to order or send advance payments to them at the present time!

Potential bankruptcy!