Question C Drive Greyed out when using Acronis True Image Recovery VIA USB

[JoyND73]

Note for Admin / Moderators
Not sure if this is the correct section for this post, so please move if neccessary.

I was using Acronis recovery I have on a USB stick and the recovery process failed.

Thinking it might be the Back Up Image, I tried a different Back Up Image, but when I got to the part of the recovery where you choose which part of the Hard Drive to recover to, the C Drive is greyed out.

I've done searches on how to resolve this problem with no joy.

Does anyone know how to resolved this, ie, make the C Drive writeable so I can restore my Back Up Image?

TIA



Other Information.
The USB recovery tool is the same one I have used before and boots up fine.
The C Drive Partition is the same size as when I made the Back Up Image's and prior to this, I have recovered / restored images to this Partition with no issues.
The C Drive Partition is larger than the File Size of the Backup Image.

 

[JoyND73]

PS I have the latest version of "Sergei Strelec" in case anyone knows how I can fix the problem using the software on this.

PPS Can I upload an image from my PC?

 

[USAFRet]

PS I have the latest version of "Sergei Strelec" in case anyone knows how I can fix the problem using the software on this.

PPS Can I upload an image from my PC?

upload your pics to imgur.com, post the link here.

 

[JoyND73]

Disk Greyed out Photo

 

[JoyND73]

upload your pics to imgur.com, post the link here.

I've tried to insert an image link though I'm getting the "Something went wrong, please try again or contact the administrator" message

 

[USAFRet]

Unsure what you're trying to do.

That photo shows you're trying to make a new partition?
If so, you cannot make a new partition on the existing C partition.