C50-B Laptop Model PSCMLU-04202F dead after BIOS update

[chsalamon]

I just bought this laptop to replace my 2003 Dell and after about 10 times of usage it is dead. Support says I am out of warranty, yet it was their support tool that said I needed to update my BIOS which I did. Can anyone help me? I moved ALL my pictures to this new computer and fear they are gone.... I will NEVER buy another TOSHIBA again. They break their own product and then ask me to pay to fix it.

 

[norsestar]

You can pull the drive, put it in another computer or a USB enclosure, and then access your pictures from there.

A quick search online didn't find anyone selling the BIOS chip but it may just take more digging. My one hit for a replacement motherboard goes for about US$94.

 

[chsalamon]

Thanks - I have a guy I am going to see if he will be able to do this for me over the weekend. i will NEVER buy another Toshiba EVER! I hope he can do it because I sure can't!

 

[chsalamon]

2 calls to Toshiba did not yield the results a tech service found and fixed. He followed the instructions and all came back fine: http://support.toshiba.com/support/modelHome?freeText=1200008396

 

[chsalamon]

OK it was under the Bios 1.6 that ruined everything - you would THINK Toshiba would display those when they recommend applying!