Question Cable or outlet gone wrong ?

[Luc1ferus]

Hey guys! Feel like losing my mind around this. Been 5 days with no actual resolution.
We just moved into a new place, we signed the Internet Contract - we have the main router functioning, and one Ethernet Outlet connected.

Here's where it becomes dazzling - I connect my cable to the outlet, and when placed inside the laptop, fully working.
When placed inside my Windows 10 PC it states "No Internet Access" and the link is Orange.

I redid the ends of both cables, set up the connection via PPPOE properly, and nothing.
If however I skip the outlet, and connect a cable into the router, and one in the PC, it works.

The Internet dude said I have to redo the outlet or change the cable, which is at best a cumbersome procedure. The guy that used to live here told me it's impossible for the outlet to be faulty as he used it permanently, even in his last day in the apartment.

What have I missed? Anything here that I could try? Or should I try to change the cable that connects the router to the outlet?

Thanks a lot for any suggestion

 

[helpstar]

is the ethernet connection set to private? if it´s public, set it to private
update the ethernet and chipset drivers of your PC

did you use the same cable from router to outlet to pc like with the laptop?

 

[bill001g]

The internet guy is likely correct.

The outlet in the wall is basically just a ethernet cable with different ends....There are couple variation depending on if you are using keystones jacks or just crimp rj45 to in wall cables.

This get tricky to test for a home user. The largest issue is there are massive amounts of fake cable sold. The main one you see is that flat cable that has wires much too small to meet ethernet standards.

When you use wall jacks you tend to have 3 cables that can be the cause. You have the in wall cable but you also have a cable between the router and the wall on one end and the wall and your pc on the other. Any one of these can be the problem. What makes this worse is these cable can work on some machine and not others and they might work individually but not when plugged in chain.

The cheapest thing to replace first are your simple patch cables. Be sure to buy them from a reputable place and be sure they clearly state they are pure copper wire with wire size 22-24. If you do not see that information purchased from another vendor.

The in wall cables are a bit harder. The wire itself is seldom the problem it is almost always one of the ends. If you have keystone jacks you can generally carefully pull the wires out cut off a tiny bit and repunch them down. You can also get new keystone jacks if you suspect it the jack, they make new ones that do not need punch down tools.

 

[Luc1ferus]

is the ethernet connection set to private? if it´s public, set it to private
update the ethernet and chipset drivers of your PC

did you use the same cable from router to outlet to pc like with the laptop?

Hey man, thanks for the reply; what I can see at the moment is that (based on the cable, which is the same for testing, yes) - My Network is Unidentified Network, public network (screenshot attached) but it does not look like I have an option to change it. My profile is currently Guest or Public instead of Private
which I guess can cause this?

20231011-142018 hosted at ImgBB

Image 20231011-142018 hosted in ImgBB

ibb.co

20231011-142130 hosted at ImgBB

Image 20231011-142130 hosted in ImgBB

ibb.co

 

[Luc1ferus]

The internet guy is likely correct.

The outlet in the wall is basically just a ethernet cable with different ends....There are couple variation depending on if you are using keystones jacks or just crimp rj45 to in wall cables.

This get tricky to test for a home user. The largest issue is there are massive amounts of fake cable sold. The main one you see is that flat cable that has wires much too small to meet ethernet standards.

When you use wall jacks you tend to have 3 cables that can be the cause. You have the in wall cable but you also have a cable between the router and the wall on one end and the wall and your pc on the other. Any one of these can be the problem. What makes this worse is these cable can work on some machine and not others and they might work individually but not when plugged in chain.

The cheapest thing to replace first are your simple patch cables. Be sure to buy them from a reputable place and be sure they clearly state they are pure copper wire with wire size 22-24. If you do not see that information purchased from another vendor.

The in wall cables are a bit harder. The wire itself is seldom the problem it is almost always one of the ends. If you have keystone jacks you can generally carefully pull the wires out cut off a tiny bit and repunch them down. You can also get new keystone jacks if you suspect it the jack, they make new ones that do not need punch down tools.

Hey man - Thank you kindly for the reply. My problem is this - how come this cable was working just fine before I moved in? We never touched the outlet, never came close to it, it's pretty much buried in the ground so I doubt it can damage itself.

The patches have been replaced, everything that we could do, has been done, except for the change of the cable itself, as I am not sure on how to proceed with that (basically have to tie my new cable to one end, and pull from the other end, praying at the same time that it does not get stuck).

As far as the cable goes, it's not a fake cable as far as the electrician, the internet guy, and the dude that used to live here told me.
I am dazzled that things can function well on one device, while on the other one it won't.

For this reason, I am still hoping that I can solve it with some additional settings, or even a driver update (although windows states that I am up to speed).

 

[helpstar]

View: https://m.youtube.com/watch?v=wtloKS_2-d4

 

[Luc1ferus]

Hello everyone - late update, but matter was solved. It was indeed the Outlet, and not the cable itself. After taking it out, inspecting it, and setting it back in, matter was solved, and Internet is fully functional.

Please consider the matter closed!

Thank you to everyone that contributed to this.