Question Can´t switch profile!

Feb 24, 2019
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I just bought a g502 proteus spectrum, and installed "G HUB" and the program says that i had set the button to profile cycle but when I press the button nothing happens.
 
Feb 24, 2019
2
0
10
I did that and the same problem in additional my profile got deleted do you know how to get them back. can i save them on my G HUB profile or something?