Question Can anyone help me troubleshoot a memory issue?

Sep 18, 2021
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So I was getting random bluescreen errors and traced it to a memory issue. I ran memtest86 and got thousands of errors, removed the 2nd and 4th stick of RAM and got no errors. My first attempted fix was to replace the RAM. I had bought my RAM about 2 months prior and it was a 4pck of G.SKILL Ripjaws V series 16GB ea. So I went to Micro Center and bought 2 sticks of the same RAM and slotted them in, thousands of errors again. I happened to have a duplicate motherboard (Asus ROG Strix Z390-E) around for a build I was putting together for my wife. It was brand new, never opened so I figured what the hell lets swap it out and see if the 2 slots were faulty. So I swapped out the motherboard and again thousands of errors. When I removed the 2nd and 4th sticks again everything went back to fine and memtest reported no errors. All drivers are up to date and windows is up to date as well. I have Kasperski Anti-Virus and no issues have ever been found by it. I have never had any heat issues with the computer either. I have been using the computer for awhile now with only 2 sticks and everything works fine but I hate having all this RAM sitting around that I can't use simply because I don't know what to do to fix the issue. If anyone has any advice I would greatly appreciate it. PC specs below.

Processor - Intel Core i7-8700K

RAM - 32 gig G.SKILL Ripjaws V series

Motherboard - Asus ROG Strix Z390-E

GPU - RTX 3080

PSU - EVGA SuperNOVA 650G+

Edit:

System agent voltage - 1.2

Vccio - 1.2

Tried various speeds from 1800MHz to 3000MHz

Update: tried reinstalling the original set and clearing the CMOS, unfortunately no change.

I swapped the RAM from slots 2 and 4 with 1 and 3 and no change with that either.
 
Last edited:

RealBeast

Titan
Moderator
Did you clear the CMOS prior to start up with the 4 slots filled?

If so, contact G.Skill support and get an RMA for the entire set of 4 -- as they only guarantee compatibility for sets, not adding more of even the same model.
 

geofelt

Titan
The extra ram you bought was NOT the same.
Ram is sold in kits for a reason.
A motherboard must manage all the ram using the same specs of voltage, cas and speed.
The internal workings are designed for the capacity of the kit.
Ram from the same vendor and part number can be made up of differing manufacturing components over time.
Some motherboards, can be very sensitive to this.
This is more difficult when more sticks are involved.
What is the exact part number of the kit you bought?
Is it possible that you were not sold a single tested kit?

Your post indicates 32gb, but a 4 stick kit of 16gb wii be 64gb.

G.skil has a lifetime warranty so you should open an incident with them.

Is there possibly a motherboard bios update that might address a ram compatibility issue.
That is a common reason for such updates.

One way to fix such issues is to increase the ram voltage in the bios.
Install your complete first matched kit.
 
Sep 18, 2021
4
0
10
0
Did you clear the CMOS prior to start up with the 4 slots filled?

If so, contact G.Skill support and get an RMA for the entire set of 4 -- as they only guarantee compatibility for sets, not adding more of even the same model.
I did not. I will reinstall the ram, clear the CMOS and test again.
 
Sep 18, 2021
4
0
10
0
The extra ram you bought was NOT the same.
Ram is sold in kits for a reason.
A motherboard must manage all the ram using the same specs of voltage, cas and speed.
The internal workings are designed for the capacity of the kit.
Ram from the same vendor and part number can be made up of differing manufacturing components over time.
Some motherboards, can be very sensitive to this.
This is more difficult when more sticks are involved.
What is the exact part number of the kit you bought?
Is it possible that you were not sold a single tested kit?

Your post indicates 32gb, but a 4 stick kit of 16gb wii be 64gb.

G.skil has a lifetime warranty so you should open an incident with them.

Is there possibly a motherboard bios update that might address a ram compatibility issue.
That is a common reason for such updates.

One way to fix such issues is to increase the ram voltage in the bios.
Install your complete first matched kit.
The exact part # of the original kit is F4-3200C16Q-64GVK
I believe it's from a single kit. They were ordered new from newegg as a single set, and all the info on them matches.
I will try the bios update as well.
 

geofelt

Titan
I do not see your particular ram sd supported on the asus motherboard QVL list.
https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/ROG_STRIX_Z390-E_GAMING/ROG_Strix_Z390-E_Gaming_QVL_20191226.pdf
Not all supported ram wil show up after the motherboard is out a while.
It could be ok.

Neither is your ram kit showing up on the g.skil list of ram supported for your motherboard. but. I think it is close, the only difference in specs would be the color.
,

Contact g.skil for a rma.
They will want you to use memtest to test each stick singly.
You will need to return the whole kit for replacemt.
Fortunatelty you have some temporary ram that works.
 
Sep 18, 2021
4
0
10
0
I do not see your particular ram sd supported on the asus motherboard QVL list.
https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/ROG_STRIX_Z390-E_GAMING/ROG_Strix_Z390-E_Gaming_QVL_20191226.pdf
Not all supported ram wil show up after the motherboard is out a while.
It could be ok.

Neither is your ram kit showing up on the g.skil list of ram supported for your motherboard. but. I think it is close, the only difference in specs would be the color.
,

Contact g.skil for a rma.
They will want you to use memtest to test each stick singly.
You will need to return the whole kit for replacemt.
Fortunatelty you have some temporary ram that works.
I'll do that, thank you.
 

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