Question Can call center software have a negative effect on laptop performance ?

[fatsbeats]

Can certain call center online platforms and vpns have negative effects on a computer. I did technical support for a popular computer manufacturer on two different dell laptops both with capable specs and both times after a while opening many tabs was slow even after factory reset and certain high cpu intensive tasks are more sluggish and glitchy.

 

[Lutfij]

Welcome to the forums, newcomer!

both times after a while opening many tabs was slow even after factory reset and certain high cpu intensive tasks are more sluggish and glitchy.
That could possibly be down to the specs of the laptop being entry level. Might you be to share the make and model as well as the SKU to the laptop's you were working with?

 

[fatsbeats]

nah the call center software has been removed and this a dell g15 ryzen edition 64 gb of ram.

[Mod Edits]
and it happened to both computers after doing call center work on them.

and before that they were fine.

 

[Ralston18]

And I have questions:

1) What call center software? What manufacturer? And you no longer do technical support for them - correct?

2) "the call center software has been removed": How was that removal done?

3) Was the applicable VPN also removed?

Which also begs the question (as I understand these posts) - why would a VPN be needed to begin with?

Look in Task Manager, Resource Monitor, and Process Explorer (Microsoft, free) to learn more about what the laptop(s) may still be doing or still trying to do.

Objective being to find and terminate any remaining "Call center" software remaining and running on your laptops. Or configuration settings that need to be changed.

 

[fatsbeats]

It was for ASUS, we used citrix and a vpn within citrix, and an intranet website that we documented cases in.
I no longer do technical support for them and a factory reset was done to remove everything.
On the first laptop I had the laptop for 3 years until i started working at home during covid, then after afew months of using the software the computer just went downhill, it had 16gb of ram but i thought it was just because it was old.
then i noticed a similar decline with the new one but i quit using it for technical support shortly after and now its exhibiting some of the same traits.
I don't think this is a virus as the circumstances don't explicitly point to that

 

[lantis3]

Have you checked the Windows task manager? Or browser's task manger (Shift + Esc if using Chrome, same if Firefox)?

https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox

Exactly what software you use on your laptop? Just mentioning call center software does not help. Is the software a native Windows program or a it's Chrome/Firefox extension/plugin?

 

[fatsbeats]

yes there are no citrix processes or entries in registry editor

 

[lantis3]

yes there are no citrix processes or entries in registry editor

You are not answering the question

Citrix is a virtualization platform, like VMware ESX, although I don't use it. My guess you probably use Citrix client to remotely login into the platform.

Did a search and found Citrix Workspace app 2405 for Windows. Is this one causing problem?

​

 

[fatsbeats]

yes i have checked windows task manager bro didn't find anything
dell support couldn't fix it
gta v
fl studio
adobe audition
and tons of audio plugins for fl studio, vst we call them

 

[lantis3]

You said "opening many tabs was slow" in post #1

did you check browser's task manger?

 

[fatsbeats]

google offline docs and mcafee web advisor
but its not only that, certain high intensive audio plugins are not running well
like two instances of autotune at one time slows down the computer

 

[lantis3]

So how does call center software has anything to do with the computer being slow?

 

[USAFRet]

To all involved - Let's remain civil. I wouldn't want anyone to have to take a forced vacation.

 

[fatsbeats]

Maybe I should have phrased this differently, I'm trying to see if anybody has had a similar experience using citrix.