"Thank you for your email. I can help you with your concern.
Hydro Series products have a 5-year warranty. According to the serial number, this product is still under warranty. Without a valid receipt we can only help you one-time warranty replacement as a courtesy."
"I apologize for any inconvenience. I’m happy to help you get a warranty exchange (RMA) done.
We require the following information from you to proceed, so please verify and/or provide all of the information below:
Receipt/Invoice for Warranty Verification: Please attach to this ticket a copy of your receipt or invoice as either a PDF or image file.
Confirm or update your Info:
Name: *
Email: *
Phone: *
Product Info:
Part Number: *
Serial Number: *
Shipping Address:
Street 1: *
City: *
State: *
Zip Code: *
Country: *
Send the faulty unit to us, and then we’ll ship out a replacement unit to you. This will have a total turnaround time of roughly 2 weeks.We would provide the prepaid shipping information once the warranty replacement is processed" - this is what the support emailed me
but i didnt told them yet that i dont have the other fan with me cause i gave it away and i bought seperate fans for my aio to match the color theme of my build