I just got a call . . A friend's PC won't run Win 10 in any way/shape/form. Cannot even get to safe mode, cannot 'fix', 'repair' or any of those other options. I have no other details at this point - except a BSOD. More details when I get over there tomorrow - but for now: I know Nothing about Win 10 (have not given up my Win 7! )
Can I read/copy/analyze the .dmp file from a command prompt if the PC will not boot? I don't know yet if he has Win 10 on a bootable device (disc or usb) - I read somewhere that I may not even be able to get to a command prompt if the PC won't boot.
reading the dump and understanding what it all means are 2 vastly different topics. I know, I have been trying to work them out for 5 years now
Now if PC won't even run windows, knowing what BSOD says might not really help him get back into windows. Sort of depends what BSOD message he is getting as there are over 270 codes that could appear but generally I only ever see a few of them. Some are hardware errors, most are software.
On another PC, download the
Windows 10 media creation tool and use it to make a win 10 installer on USB - handy boot drive if nothing else
anything on the PC he wants to save?
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose command prompt
type
notepad and press enter
in notepad, select file>open
Use file explorer to copy any files you need to save to USB or another hdd
I would suggest your friend copies anything off Boot drive he wants to keep and tries a clean install as if its just a software problem that will likely fix it. And if its hardware we will find out after install when problem still exists. Reinstall is normally using a hammer to fix a BSOD but if PC won't boot... its best option
boot from installer
follow this guide:
https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/