[SOLVED] Can my RAM crash games?

[oscar-j_p]

Hello

Ever since i upgraded my ram to Corsair 2x8 GB CMR16GX4M2C3200C16 I have had problems with games like pubg and COD blackops 4 crashing after 1-15 min. I also have BSOD from time to time.

I have a ryzen 2600x, asus x470 tuf motherboard and vega 56.

Can someone tell me if the new ram is causing problems?

 

[kiss-method]

Try run "memtest", several times in a row, as it sounds that it takes a bit of time before crashing occurs. Yes faulty Ram can cause crashing

 

[clarkjd]

Did you reset CMOS after installing the new ram?
Try running Memtest86. if you get ANY errors (even just one!) then you have a memory issue.

 

[sizzling]

As above run MemTest.

Did you buy the RAM as a single 2x8gb kit or 2 1x8gb kits?

 

[oscar-j_p]

Try run "memtest", several times in a row, as it sounds that it takes a bit of time before crashing occurs. Yes faulty Ram can cause crashing

 

[oscar-j_p]

In COD i often crash less than a min after i jump the plane, and in pubg i just crashed 5-6 times in a game every time i reconnected i crashed again after a few min

 

[oscar-j_p]

Its a 2x8gb kit
What is CMOS? after i installed the new ram i went to bios and changed speed to 3200mhz

 

[kiss-method]

CMOS clear can be done by removing the battery from your motherboard. It's a flat pill type somewhere usually lower in your motherboard. It just resets your bios to the original one that came with your motherboard as well as all the settings, so if there are setting compatibility issues, it'll fix it

But yeah, do the memtest. You could also make sure that your graphics card wire (external power connector) is plugged well. If you changed Ram, you could've moved and loosened some other wiring

 

[oscar-j_p]

I will try a memtest
The pc works fine for everyday use and light gaming without problems, it seems that sims 4 doesnt make it crash for example

 

[oscar-j_p]

Memtest found 1347 errors after 5 min.
What to do now?
Im not sure that the ram is at the list with supported ram at Asus website, Can that be the cause? Or is the ram broken?

 

[kiss-method]

You should now run memtest on each Ram stick, one at a time to determine which one is bad.

Good news is that you found your issue


In the end You can either... Buy a whole new kit (2 sticks). Or try and get a match to the Ram stick that is good

 

[nobspls]

If Memtest found even 1 error, you should be returning/exchanging/refunding the memory you bought. DDR4 is notorious for being lower quality and less reliability than DDR3. There are cases where bits can flip because of adjacent memory/cells being set/cleared. I've got memory that started errorring after running memtest86 after 40 hours, and the system would do random reboots and such.

Consider yourself lucky that the memory locations that is having problems is being easily exposed by the games you like to play. Nowdays, I wouldn't put a DDR4 system into deployment and regular use without at least a 72 hour burn-in period running nothing but memtest86. I had to return 2 laptops because their DDR4 started erroring after 18 hours. The memory is even soldered in on the laptop mobo.

 

[oscar-j_p]

Can i do a rma complaint?

 

[nobspls]

You can certainly do a RMA complaint. Get a picture from your smartphone of the errors. They will have no excuses not to get you an exchange or refund your money.

 

[oscar-j_p]

Before i make a rma, Can the error be caused by the ram not being supported by my motherboard?

 

[oscar-j_p]

Ok, i just reset the bios to default, which set the ram at 2133 mhz, which is standard at ryzen i think, so far i have 0 errors after 6 min of memtest. How come it changed, when the ram should be at 3200mhz?

 

[oscar-j_p]

I just tried to do 3200 mhz again and i get 100+ errors within 10 seconds, i then changed to 3000 mhz and got 0 erros so far after 5 min

 

[nobspls]

6 minutes and 5 minutes of testing is highly inadequate. Slowing down the RAM to 2133Mbz from 3200mhz is only hiding the problem and you are now self-deluding about the spec and stability of your memory. If you bought 3200 memory and can't use it that way, is like you bought a large fries, but limiting yourself to only eating 2/3 of it... might as well have gotten a medium and saved the money.

Any sort of memory testing needs at least 8 hours to even get baseline and preferably 24 hours at the minimum. If I must use my machine, I would run 8 hours of testing per day for the next 7 days, when I an sleeping or at work or something.

There are many ways you can fool yourself into thinking it is all ok, but you are running risk that BSOD is going to get you later when it is least convenient and you are out of warranty and unable to get a refund. Additionally you are running the risk of corrupting your data and getting corrupted stuff written to disk and slowly messing up all your files. But if you insist, enjoy the fun of debugging a randomly unstable system later.

 

[oscar-j_p]

Ok, thanks a lot, Shold i test the ram in another system to make sure that it is not only in my system they dont work? Or is memtest 100% accurate no matter which system you use?

 

[nobspls]

If the memory is bad, it will be bad in other system as well. But there are cases where the memory is borderline and the system is borderline, a couple of 0.01volts here and couple of mghz there and things may work better for some system as to hide the problems a little better, which means even longer test cycles to catch the marginal stuff.

And you should keep in mind that just because there is no errors found by memtest86, does not mean that the stuff is perfect. After all the absence of evidence is the not the same as the evidence of absence. Just because the flaws in the memory chips are hard to find doesn't mean they do not exist. Which is to say if errors can be found easily, then the memory is most likely really bad. Any errors that can be found in 5 minutes of less means that memory is not worth keeping. Flawed memory like that is what you give to your frenemies, your cheapskate freeloading in-laws, thieving co-workers, etc. and let them be cursed by it.