My ISP plan is rated for 940Mbps down and 35Mbps up. I am currently averaging between 3-8Mbps down and 17-28Mbps up speeds on both wired and wireless connections.
I contacted my ISP (Cox) and asked if there were issues in my area as I've been having slow speeds for at least 4 weeks. They denied this was the case, even though I have been having outages. After running me through the normal diagnostic checks the customer service person told me that my issue was packet loss and said it was likely an issue on my side.
My question is, is this even possible? And if it is, would this actually cause such a significant slow down on my download speed? From 940Mbps to 3-8Mbps?
I do experience packet loss but it is not severe. I believe this is likely due to living in an apartment complex.
My hardware is all up to date and is capable of handling the max theoretical speeds.
Any information or insight would be appreciated. Thank you!
I contacted my ISP (Cox) and asked if there were issues in my area as I've been having slow speeds for at least 4 weeks. They denied this was the case, even though I have been having outages. After running me through the normal diagnostic checks the customer service person told me that my issue was packet loss and said it was likely an issue on my side.
My question is, is this even possible? And if it is, would this actually cause such a significant slow down on my download speed? From 940Mbps to 3-8Mbps?
I do experience packet loss but it is not severe. I believe this is likely due to living in an apartment complex.
My hardware is all up to date and is capable of handling the max theoretical speeds.
Any information or insight would be appreciated. Thank you!