Can ping websites but can't load them most of the times ALL DEVICES

[ryan.carlinemail]

Hi guys I need some advise. For the past 4 days my internet has not been fully working across all devices which are listed below:

Win 10 Desktop
Samsung S7 / S5 / J3
iPad
MAG 254 IP Box

Issue persists whether wired or wireless.

When i try to load a website it won't load 90% of the time and when it does load it loads partially.

When i ping websites it tends to go through no problem.

When I send a message via Discord it takes roughly 20 secs before it will send and some times it will send the same message twice. If I connect to a voice channel i can talk for roughly a minute then it will disconnect me from that channel.

I can download games on steam mostly without any drop in speed (around 7.3 MB/s)

It takes multiple attemlts to connect to an online game and when it does it will disconnect after a minute.

When I run a speedtest my speed and ping is excellent however as its a website it can take 20 attempts before it loads.


WHAT I'VE TRIED

I didn't do much device wise as it impact multiple devices

I disabled uPnP and firewall on my BT Homehub 5

I've tried another router. Same make/model

I've had a BT engineer install a new phone socket.

My provider BT wont help til the new router they're sending has arrived even though i confirmed a 2nd router hasn't worked

Below is the image for a tracert i ran.

You will see a Linksys IP address as i run an ethernet cable from my BT homehub 5 upstairs to my Linksys WRT1900ac and yes ive tried the same tests connected directly to the homehub

Any ideas would be much appreciated.

 

[SugarPsycho]

Are you using ethernet? If not have you tried ethernet, if you have, have you tried another cable? Is any of your networking equipment (cabling, router, modem) near something that would make interference (microwaves, phones, motors (washing machines generators))?

 

[ryan.carlinemail]

Hi thanks for the reply. I've tried multiple cables for both adsl and ethernet.

BTs new router arrived and the issue remains.

No its to the opposite end of the home from the kitchen and the only equioment near it is a phone and an electrical meter box where it has been for the past decade or so.