Can someone analyze a minidump for me?

Lumia925

Reputable
Oct 16, 2014
403
1
4,860
I just got a BSOD on my laptop.
Tried an online minidump analysis tool, but the results are too "Techy", i can't really figure out what it's trying to say.
I have no idea how to upload a minidump file here on tom's.
If someone's kind enough to read the dump file for me and tell me what caused the BSOD, please suggest a method of uploading the minidump file here, and i will do the same.
Thanks in advance :)
 
Solution
system bugchecked because of a bad memory address given to a filter driver(null address) avgntflt.sys Thu Jul 02 02:57:09 2015
Avira AntiVir (most likely just a software bug)

to debug this type of problem you would have to provide a kernel memory dump rather than a mini memory dump.
how to change the memory dump type: https://www.sophos.com/en-us/support/knowledgebase/111474.aspx
select kernel memory dump.


can you update this driver? it looks like a old USB serial driver. It is too old for your hardware/bios version and may cause corruption.
CT_U_USBSER.sys Mon May 23 00:53:31 2011



machine info:
Vendor Insyde
BIOS Version F.42
BIOS Release Date 03/18/2015
Manufacturer...
system bugchecked because of a bad memory address given to a filter driver(null address) avgntflt.sys Thu Jul 02 02:57:09 2015
Avira AntiVir (most likely just a software bug)

to debug this type of problem you would have to provide a kernel memory dump rather than a mini memory dump.
how to change the memory dump type: https://www.sophos.com/en-us/support/knowledgebase/111474.aspx
select kernel memory dump.


can you update this driver? it looks like a old USB serial driver. It is too old for your hardware/bios version and may cause corruption.
CT_U_USBSER.sys Mon May 23 00:53:31 2011



machine info:
Vendor Insyde
BIOS Version F.42
BIOS Release Date 03/18/2015
Manufacturer Hewlett-Packard
Product Name HP ENVY 15 Notebook PC
Version 0970120000405F10000610184
Product 229C
Version 78.21
Chassis Type Notebook
Processor Version Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
Processor Voltage 8bh - 1.1V
External Clock 100MHz
Max Speed 3000MHz
Current Speed 2900MHz
memory:

Speed 1600MHz
Manufacturer Samsung
Serial Number
Asset Tag Number
Part Number M471B1G73QH0-YK0
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Solution