Hello everyone,
My computer regularly crashes, most often after several hours of usage, but sometimes a few minutes after loading windows, and even while booting up windows. When it crashes, it will often crash again immediately after, then be find for hours until the next series of crashes.
I've run tests on the RAM and the hard drive, and I've updated all the drivers (to the best of my knowledge). I can't figure out the problem and would really appreciate a direction to go in. I'll include the data from my mini dump file below in case that helps. Thanks for taking the time to read this.
***
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe50c0563b8c8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10.0.17763.914 (WinBuild.160101.0800)
DUMP_TYPE: 2
BUGCHECK_P1: 0
BUGCHECK_P2: ffffe50c0563b8c8
BUGCHECK_P3: 0
BUGCHECK_P4: 0
BUGCHECK_STR: 0x124_AuthenticAMD
CPU_COUNT: 6
CPU_MHZ: dbc
CPU_VENDOR: AuthenticAMD
CPU_FAMILY: 15
CPU_MODEL: 2
CPU_STEPPING: 0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DESKTOP-EV2QEE2
ANALYSIS_SESSION_TIME: 12-21-2019 15:45:47.0573
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
STACK_TEXT:
ffff8e0d
ffff8e0d
ffff8e0d
ffff8e0d
ffff8e0d
ffff8e0d
ffff8e0d
THREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 2d7687bc4d9a24dd51c507635bc4ce8aa00fde94
THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME: AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_CACHE
TARGET_TIME: 2019-12-21T20:14:31.000Z
OSBUILD: 17763
OSSERVICEPACK: 914
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 160101.0800
BUILDLAB_STR: WinBuild
BUILDOSVER_STR: 10.0.17763.914
ANALYSIS_SESSION_ELAPSED_TIME: 9a8
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_cache
FAILURE_ID_HASH: {b533751b-676e-7546-bcdc-24e6c40d0064}
Followup: MachineOwner
My computer regularly crashes, most often after several hours of usage, but sometimes a few minutes after loading windows, and even while booting up windows. When it crashes, it will often crash again immediately after, then be find for hours until the next series of crashes.
I've run tests on the RAM and the hard drive, and I've updated all the drivers (to the best of my knowledge). I can't figure out the problem and would really appreciate a direction to go in. I'll include the data from my mini dump file below in case that helps. Thanks for taking the time to read this.
***
- *
- Bugcheck Analysis *
- *
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe50c0563b8c8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
DUMP_CLASS: 1
DUMP_QUALIFIER: 400
BUILD_VERSION_STRING: 10.0.17763.914 (WinBuild.160101.0800)
DUMP_TYPE: 2
BUGCHECK_P1: 0
BUGCHECK_P2: ffffe50c0563b8c8
BUGCHECK_P3: 0
BUGCHECK_P4: 0
BUGCHECK_STR: 0x124_AuthenticAMD
CPU_COUNT: 6
CPU_MHZ: dbc
CPU_VENDOR: AuthenticAMD
CPU_FAMILY: 15
CPU_MODEL: 2
CPU_STEPPING: 0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST: DESKTOP-EV2QEE2
ANALYSIS_SESSION_TIME: 12-21-2019 15:45:47.0573
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
STACK_TEXT:
ffff8e0d
4b3175a0 fffff807
12a1bff9 : ffffe50c058b4040 ffffe50c
0563b8a0 fffff807128a35c0 ffff8e0d
00000000 : nt!WheapCreateLiveTriageDump+0x7bffff8e0d
4b317ad0 fffff807
127bae78 : ffffe50c0563b8a0 fffff807
124d3191 0000000000000000 00000000
00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2dffff8e0d
4b317b00 fffff807
127bbb8b : fffff807128a3560 fffff807
128a35c0 ffffe50c058671a8 ffffe50c
03a50840 : nt!WheapProcessWorkQueueItem+0x48ffff8e0d
4b317b40 fffff807
125891fa : ffffe50c03a80ac0 ffffe50c
058b4040 fffff807158b9500 ffffe50c
00000000 : nt!WheapWorkQueueWorkerRoutine+0x2bffff8e0d
4b317b70 fffff807
124f69c5 : ffffe50c058b4040 ffffe50c
03a86200 ffffe50c058b4040 00000224
a4bb3dfe : nt!ExpWorkerThread+0x16affff8e0d
4b317c10 fffff807
1265bdfc : ffffbe81f1698180 ffffe50c
058b4040 fffff807124f6970 00000000
00000006 : nt!PspSystemThreadStartup+0x55ffff8e0d
4b317c60 00000000
00000000 : ffff8e0d4b318000 ffff8e0d
4b312000 0000000000000000 00000000
00000000 : nt!KiStartSystemThread+0x1cTHREAD_SHA1_HASH_MOD_FUNC: 26acd050bd9f055d0a04825d57b9e0e6be9c1a07
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 2d7687bc4d9a24dd51c507635bc4ce8aa00fde94
THREAD_SHA1_HASH_MOD: 30a3e915496deaace47137d5b90c3ecc03746bf6
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: AuthenticAMD
IMAGE_NAME: AuthenticAMD
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE
PRIMARY_PROBLEM_CLASS: 0x124_AuthenticAMD_PROCESSOR_CACHE
TARGET_TIME: 2019-12-21T20:14:31.000Z
OSBUILD: 17763
OSSERVICEPACK: 914
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: unknown_date
BUILDDATESTAMP_STR: 160101.0800
BUILDLAB_STR: WinBuild
BUILDOSVER_STR: 10.0.17763.914
ANALYSIS_SESSION_ELAPSED_TIME: 9a8
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_cache
FAILURE_ID_HASH: {b533751b-676e-7546-bcdc-24e6c40d0064}
Followup: MachineOwner