Can someone help me read the Traceroute response?

[hayley3]

C:\Users\Cheryl>tracert psci.net

Tracing route to psci.net [216.49.96.4]
over a maximum of 30 hops:

1 2315 ms 2427 ms 2137 ms rt3-ja-psci.psci.net [216.49.101.80]
2 2015 ms 2006 ms * rt1-fd-psci.psci.net [216.49.101.92]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * ^C

 

[wildfire707]

Well, first you should disable the DNS lookup on that query:

tracert -d psci.net

That way you can probably see where it is getting stuck.

psci.net is set up in a weird way, so none of their web servers seem to have a good route. I tried "psci.net" "www.psci.net" and "newweb.psci.net" and all of them died after reaching various entries in 216.49.101.xx

 

[wildfire707]

How do I disable the DNS lookup?

By using the -d option.

psci.net doesn't work well, but google works fine:

tracert -d google.com

 

[bill001g]

Generally hop1 is your router but in this case I suspect you do not have a router. You are over 2 seconds response time in the first hop. There is something very wrong with your connection to the network. That type of delay is crazy. You get 500ms on satellite first hop and that is one of the worst there is.

 

[hayley3]

Do you know why my times are so high? 2000ms is pretty long I think. And do you notice any issues? My internet sucks obviously but whose fault is it, is the question now.

C:\Users\Cheryl>tracert -d google.com

Tracing route to google.com [173.194.46.105]
over a maximum of 30 hops:

1 2121 ms 2149 ms * 216.49.101.80
2 2160 ms 1990 ms * 216.49.101.115
3 2019 ms 2016 ms 2372 ms 208.185.28.137
4 2019 ms 1962 ms 2068 ms 64.125.21.217
5 * 2175 ms 1960 ms 72.14.217.53
6 1896 ms 2108 ms * 209.85.254.128
7 2009 ms 2178 ms 2168 ms 209.85.245.225
8 * 2148 ms 2375 ms 173.194.46.105

Trace complete.

 

[hayley3]

Generally hop1 is your router but in this case I suspect you do not have a router. You are over 2 seconds response time in the first hop. There is something very wrong with your connection to the network. That type of delay is crazy. You get 500ms on satellite first hop and that is one of the worst there is.

I have a router but the IP address is 192.168.0.1. The 216.49.101.80 is psci.net

 

[bill001g]

If hop 1 represents your router then the problem is in your house. It is either you PC, the router or the cable. If you are running wireless this is a extremely high number but you can see huge numbers in wireless when you are getting interference.

It hop 1 is not your router then there is a problem between your house and the ISP and you need to check the cabling in your house and then call the ISP since it is likely something wrong with the wire between your house and the connection point in the ISP.

 

[hayley3]

If hop 1 represents your router then the problem is in your house. It is either you PC, the router or the cable. If you are running wireless this is a extremely high number but you can see huge numbers in wireless when you are getting interference.

It hop 1 is not your router then there is a problem between your house and the ISP and you need to check the cabling in your house and then call the ISP since it is likely something wrong with the wire between your house and the connection point in the ISP.

How can I tell if Hop 1 is the router or not?
I have the same issues when wired even using two different routers. I also drop speeds when I am direct connected to the modem but the speeds are very erratic.

 

[bill001g]

The fairly normal install your pc will have a IP like 192.168.0.x and the router will be 192.168.0.1. In a trace you normally see the 192.168.0.1 ip address first.

In your case you are seeing actual routable ip addresses. Most time the only way you see this is if you only have a modem and not a router between you and the internet. Your PC will have a actual routable ip and the first hop will be the ISP first router.

Now if you are running a VPN then it hides a lot of things but I suspect you are not.

Your best bet is to call the ISP and have them check these delays are extremely high.

 

[hayley3]

They say it's me so they won't check. And I wish networking wasn't so hard to learn. I did notice the first hop is the same regardless of whether I am direct connected to the modem or connected to the LAN port. I'm gonna contact DLink tomorrow (router is under warranty I found out) and see if they can help me out.
Thanks to everyone who replied.

 

[hayley3]

Soooo I found a dinosaur router in my box and set it up and I'm working again. Evidently I have two bad routers. Go figure! Although I did call my ISP cause my signal is dropping sporadically down to less than 1 mbps. Just wanted to update in case it helps someone else.

Thanks,
Cheryl