[SOLVED] Can someone help me?

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Marekondor

Mar 2, 2020
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Sometimes my PC goes wrong.What happens is that sometimes my screen goes black like if monitor is in sleep mode, power button on the PC case looks like PC is on,I hear the fans working ,but the usb Hub lights are off and the reset button on the case doesn't work nor the power button so I have to unplug the PC then plug it back in and turn it on.
I took a screenshot of the Event Viewer and the pic is in the link https://1drv.ms/u/s!ApE2-e8_ULKtoM1_G1J3TegRssA0yw?e=lf8vvP.
Have u got any Idea what it could be and how to fix it?
7/3/2020 update: I am adding the full system spec in the link : https://uk.pcpartpicker.com/b/8s6scf
 
Last edited:
Solution
Colif
So a week ago I thought of something and now have to work out what it was.

How old is the USB wifi adapter? a lot of them are ex win 8 or 7 adapters and they may have drivers that weren't written for win 10. And bug out after sleep.

I wonder if it has any drivers installed.
Try running this - http://www.nirsoft.net/utils/driverview.html - all it does is shows what drivers are currently installed. It isn't a 3rd party driver installer, it just runs windows commands and shows it in a format easier to read
When you run it, go into view and set it to hide all MIcrosoft drivers. It makes list a lot shorter
you can drag and drop the columns around.
Can you give me a screenshot showing from (and including) Driver name all the...
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Colif said:
Do you have latest bios and chipset drivers for motherboard? https://www.asus.com/au/Motherboards/PRIME-X470-PRO/HelpDesk_Download/

Seasonic generally make good PSU so it could be the problem but I wouldn't jump to blaming it right away. USB losing power and screen turning off could be a sign it is PSU though. SeaSonic FOCUS Plus Gold 750 W 80+ Gold should easily supply the power you need.
Click to expand...
No I dont have latest bios and chipset drivers for motherboard . There are actually 6 newer Bios updates then the one I have got.Mine is 8 monts older then the newest one . Will give it go and see.
Also maybe worth mentioning that before last issue occurrence on 2/3/2020 I did follow video
View: https://youtu.be/GSn0HpaLfZ4?list=PLsCDc9Fwn5udI2VwpMK_C6-BgMIq5ks1p
on fixing the Kernel Power 41 Error..... the command prompt screenshot: https://1drv.ms/u/s!ApE2-e8_ULKtoM4JFiNrBptOpLwH2A?e=umGq6p but it happened later again anyway.
 
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It happened today again.My comp was in a sleep after i came back from work.So I touched any key on the keyboard to awake the PC and as I started singing in, the monitor went black,the lights on the usb hub went out but the light on the power button was still on, the fans were still spinning but only response I have received was after holding power button for few secs so It turned off.
 
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it could be a driver that doesn't like sleep mode power options, or it could be hardware.

to test 2nd one. can you download HWINFO64.
We will use it to track sensors on motherboard and see if there is any clue there as to why you lose all power in USB and monitor leaving sleep.
when you run it, choose Sensors only and click run
once the actual window opens, there are a number of icons along the base.
Click on the icon to right of the clock, that says "logging start" if you hover over it
this opens file explorer and lets you name a log file.

https://www.guru3d.com/files-details/hwinfo64-download.html

now the thing is, is it random or can you make it happen? The answer determines how long you have to keep logging, as you need to start it each day otherwise.

number 2 is more guess work. Since it doesn't cause any software errors, I am not sure it is a driver.

you don't happen to have a wifi card do you?
 
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Colif said:
it could be a driver that doesn't like sleep mode power options, or it could be hardware.

to test 2nd one. can you download HWINFO64.
We will use it to track sensors on motherboard and see if there is any clue there as to why you lose all power in USB and monitor leaving sleep.
when you run it, choose Sensors only and click run
once the actual window opens, there are a number of icons along the base.
Click on the icon to right of the clock, that says "logging start" if you hover over it
this opens file explorer and lets you name a log file.

https://www.guru3d.com/files-details/hwinfo64-download.html

now the thing is, is it random or can you make it happen? The answer determines how long you have to keep logging, as you need to start it each day otherwise.

number 2 is more guess work. Since it doesn't cause any software errors, I am not sure it is a driver.

you don't happen to have a wifi card do you?
Click to expand...
No I dont have wifi card but usb wifi adapter
 
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So a week ago I thought of something and now have to work out what it was.

How old is the USB wifi adapter? a lot of them are ex win 8 or 7 adapters and they may have drivers that weren't written for win 10. And bug out after sleep.

I wonder if it has any drivers installed.
Try running this - http://www.nirsoft.net/utils/driverview.html - all it does is shows what drivers are currently installed. It isn't a 3rd party driver installer, it just runs windows commands and shows it in a format easier to read
When you run it, go into view and set it to hide all MIcrosoft drivers. It makes list a lot shorter
you can drag and drop the columns around.
Can you give me a screenshot showing from (and including) Driver name all the way to (and including) Creation date
upload it to an image sharing website and show link here.
 
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