Question Can someone please take a look at my minidump crash files ?

[Lucky_SLS]

Hi,

I recently moved my PC to my new home and noticed that the boot took longer than usual. The boot screen showed BIOS successfully reset and booted into windows.

I noticed that my RAM was reset to 4800mhz non-XMP. So I changed my settings to:
1) PBO enabled - 80deg lvl 5, overdrive set to auto.
2) XMP profile for 6000, low latency and high bandwidth support enabled
3) LLC set to high.

My PC always crashes when I play any video in a browser. ALWAYS.

I get occasional BSODs and sometimes just blank screens and reboots.

Back in my old home I had my PC running with the same BIOS settings as above since I assembled it last Christmas, never had any crashes or BSODs. This is very surprising!

I have hosted my minidump files here if you guys can help: https://www.dropbox.com/scl/fi/7rvz...ey=3ka9c2w03j7unzxyrd7xv1pkd&st=1n7k0qzy&dl=0

Thanks!

 

[ubuysa]

The dumps all fail with different bugcheck codes and during different operations, that usually suggests that there is most likely a hardware cause. RAM is always the first thing to check in cases like this and since you have recently moved the PC then displaced RAM (or another component) is very likely.

I would suggest you remove each RAM stick and reinsert it firmly. You might do the same thing with the PCIe cards you have. Also check all cables - at both ends - to be sure they are fully home. M.2 drives can also cause issues if the drive isn't completely seated, so remove the NVMe drive (you only have that one drive?) and re-seat it firmly.

I also suggest that you disable that XMP profile you created and run the RAM at native (SPD) speed (which is 4800MHz). When troubleshooting BSODs it's essential to remove all overclocks, and XMP is a RAM overclock.

It's worth also mentioning that the maximum guaranteed RAM speed that your CPU supports is 5200MHz (see https://www.amd.com/en/products/processors/desktops/ryzen/7000-series/amd-ryzen-7-7800x3d.html). That doesn't mean you can't clock the RAM at 6000MHz it just means that stability is not guaranteed (or warranted) at that speed.

 

[Lucky_SLS]

Thanks for the advice!

I did pack my GPU with foam inserts to keep it from moving during transport. It would be good to check the connections of all the parts like you said. I will try that out and report back.

Quick Update: Since my crashes happened with MS Edge in 95% of the cases, I tried Brave browser but had the same issue. I then tried Fire fox and voila - no crashes! system running the same bios settings mentioned above.

 

[johnbl]

looked like a power issue with your gpu.
my first fix attempt would be to download microsoft autoruns.exe and disable this driver
RTCore64 Thu Jun 18 04:55:42 2020
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

I would also check all the power connections from the power supply to the GPU to make sure they are fully connected.
note: over heated gpu would have the same type of bugcheck. make sure gpu fans are running at full speed to keep temps down

note: not sure what this driver is for:
MyPortIO_x64 Mon Jun 22 18:03:29 2015

you should assume that your GPU is pulling too much power from your power supply, this will force the mother board to reset the cpu. The cpu should have not restarted until the power_ok signal from the power supply was received but some power supplies fake this signal and the CPU just restarts with unstable power. After it restarts the cpu detects internal error and calls another bugcheck on the system reboot. Contents of the crash dump are not important in this case.

overheated psu, underpowered psu, over heated GPU, over clocked GPU or poor overclock settings can cause this problem
bad connection from psu to GPU. Check supplemental power connection to GPU sometimes one of the connectors gets pushed out of the socket. remove all overclocking software if you can not figure out the issue (both the GPU and CPU overclocking)
max speed on the fans to cool components. (warm gpu pulls more power)
update bios if you have not done so. (updates might have better default values for setting. bios and certain drivers should be updated together so they match)

 

[Lucky_SLS]

looked like a power issue with your gpu.
my first fix attempt would be to download microsoft autoruns.exe and disable this driver
RTCore64 Thu Jun 18 04:55:42 2020
https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns

I would also check all the power connections from the power supply to the GPU to make sure they are fully connected.
note: over heated gpu would have the same type of bugcheck. make sure gpu fans are running at full speed to keep temps down

note: not sure what this driver is for:
MyPortIO_x64 Mon Jun 22 18:03:29 2015

you should assume that your GPU is pulling too much power from your power supply, this will force the mother board to reset the cpu. The cpu should have not restarted until the power_ok signal from the power supply was received but some power supplies fake this signal and the CPU just restarts with unstable power. After it restarts the cpu detects internal error and calls another bugcheck on the system reboot. Contents of the crash dump are not important in this case.

overheated psu, underpowered psu, over heated GPU, over clocked GPU or poor overclock settings can cause this problem
bad connection from psu to GPU. Check supplemental power connection to GPU sometimes one of the connectors gets pushed out of the socket. remove all overclocking software if you can not figure out the issue (both the GPU and CPU overclocking)
max speed on the fans to cool components. (warm gpu pulls more power)
update bios if you have not done so. (updates might have better default values for setting. bios and certain drivers should be updated together so they match)

Could you please tell me in more detail on why I should disable RTCore64 driver?

Can voltage fluctuations cause this? But it seems unlikely as I did a Dota 2 gaming session and no reboots. It was 95% browser and 5% random.

 

[Lucky_SLS]

The dumps all fail with different bugcheck codes and during different operations, that usually suggests that there is most likely a hardware cause. RAM is always the first thing to check in cases like this and since you have recently moved the PC then displaced RAM (or another component) is very likely.

I would suggest you remove each RAM stick and reinsert it firmly. You might do the same thing with the PCIe cards you have. Also check all cables - at both ends - to be sure they are fully home. M.2 drives can also cause issues if the drive isn't completely seated, so remove the NVMe drive (you only have that one drive?) and re-seat it firmly.

I also suggest that you disable that XMP profile you created and run the RAM at native (SPD) speed (which is 4800MHz). When troubleshooting BSODs it's essential to remove all overclocks, and XMP is a RAM overclock.

It's worth also mentioning that the maximum guaranteed RAM speed that your CPU supports is 5200MHz (see https://www.amd.com/en/products/processors/desktops/ryzen/7000-series/amd-ryzen-7-7800x3d.html). That doesn't mean you can't clock the RAM at 6000MHz it just means that stability is not guaranteed (or warranted) at that speed.

I did a recheck on the cable connections. No loose connections. Thanks!

 

[johnbl]

Palit Jetstream OC 4070Ti Super came out jan 8 2024
your version of the overclock driver came out RTCore64 Thu Jun 18 04:55:42 2020
I would expect that rtcore64 is providing incorrect overclock voltage values to your new card.

this would cause the pci bus to detect the overload and reset the cpu.
note this can happen during a browser if it has checked the setting to use hardware acceleration.

you might also look for a updated rtcore64. sys driver
note: rtcore64 is a malware target

Remove All The Callbacks – BlackByte Ransomware Disables EDR Via RTCore64.sys Abuse

A fresh exploration of the malware uncovers a new tactic for bypassing security products by abusing a known driver vulnerability

news.sophos.com

 

[Lucky_SLS]

Palit Jetstream OC 4070Ti Super came out jan 8 2024
your version of the overclock driver came out RTCore64 Thu Jun 18 04:55:42 2020
I would expect that rtcore64 is providing incorrect overclock voltage values to your new card.

this would cause the pci bus to detect the overload and reset the cpu.
note this can happen during a browser if it has checked the setting to use hardware acceleration.

you might also look for a updated rtcore64. sys driver
note: rtcore64 is a malware target

Remove All The Callbacks – BlackByte Ransomware Disables EDR Via RTCore64.sys Abuse

A fresh exploration of the malware uncovers a new tactic for bypassing security products by abusing a known driver vulnerability

news.sophos.com

I did a google search and I found that I have RTcore64 as part of MSI afterburner. I use afterburner to monitor my temps and clocks. If i remove or stop that driver, MSI afterburner will not work properly?

I have the latest version of MSI afterburner - v.4.6.5

I still have some crashes:

https://www.dropbox.com/scl/fi/zjyd...ey=b59196v1gcj4m3qwdwngdz2vm&st=9pno27zj&dl=0

 

[ubuysa]

Based on those three new dumps I still think you need to confirm that you RAM is good before looking elsewhere. Did you remove and reseat each RAM card?

 

[Lucky_SLS]

Based on those three new dumps I still think you need to confirm that you RAM is good before looking elsewhere. Did you remove and reseat each RAM card?

Hi, yes I did!

 

[ubuysa]

Fair enough on the RAM.

• Was the PC completely stable before you moved house? Think carefully, because the answer to this question is critical to where we go from here.
• Have you tried plugging the PC into a different wall outlet on a different ring in the new house? It's worth trying it in a different house TBH, just to discover whether there is something flaky about the power in your new house.
• Have you made any hardware changes either internally or external to the PC compared to how it was in your old house?
• Have you made any software changes (including updates) to how it was in your old house?

It still seems highly likely that it's the move that is the root cause. If something was working and you make a change and now it's not working, then the change has to be the major focus of attention.

 

[Lucky_SLS]

To answer your questions:

The PC was indeed completely stable in my old house. In the 10 months that I did use, I had 1 BSOD and I think it was caused by Hogwarts Legacy GPU scheduling issue.

I have ordered a 6A voltage stabiliser. Will get it tomorrow. Can update again after.

The only hardware change that i made are - New monitor, speakers and keyboard.

Acer XV5 27" 1440p miniled, Royal Kludge N80 KB, And Aux powered Edifier speakers.

As for software updates, I recently updated Mobo Bios from Jan release to the latest FB3c and the accompanying drivers through Gigabyte app. And a bunch of cumulative update previews for 23H2.

Thanks for taking your time to help me figure this out!

 

[ubuysa]

The voltage stabiliser is a good idea. Why did you elect to buy that? Are you already suspicious of the power in your new home?

The BIOS update was a good idea because it contained AGESA updates and you always want to get on the latest AGESA updates with an AMD build.

I think it wise to see whether the voltage stabiliser makes any difference before looking elsewhere.

If it BSODs/crashes/freezes/reboots with the voltage stabiliser in use then can you please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. The SysnativeBSODCollectionApp collects all the troubleshooting data we're likely to need. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

 

[Lucky_SLS]

The voltage stabiliser is a good idea. Why did you elect to buy that? Are you already suspicious of the power in your new home?

In my new home here, I dont have a 15A nearby socket to plug my setup. I am using a 6A socket with 230V. It is common to see voltage drops to as low as 190V in the evenings in peak summer.

My PC has a 850W PSU, monitor is rated for 110W, 2x Edifier AUX speakers, wifi router and a 100W GaN phone charger are all connected in a 5 socket surge protector which is inturn plugged into the afore mentioned 6A socket. the surge protector junction box is again rated for 2500W.

Put together all parts, it would come close to 1200W if the PC is drawing more than 700W (I dont see this happening). So i elected to buy the voltage stabiliser for peace of mind.


I think majority of the BSODs were with wifi drivers maybe? I got my new mouse today - Damroshark N5 and played a game of Dota. I had crashes within 5 minutes of gameplay.

I then rolled backed the wifi driver to the previous version. No more crashes. The gigabyte app has more recent version than the website but i am happy to say with web release version.

But I still have some occasional crashes.

Today's minidump, the first 2 were with the latest wifi driver and the last one was the rolled backed driver.

https://www.dropbox.com/scl/fi/xja7...ey=nj4ec2n2fta8hqijvmiso4pep&st=p5l4kgaw&dl=0

This is the sysnative file:

https://www.dropbox.com/scl/fi/ox5j...ey=pu0z97p1t5rjawyqo3xxonjm2&st=bg28ls7m&dl=0

 

[johnbl]

all the dumps indicate a reset of the cpu. This will be a power/heating issue. the dumps are just a red herring.
if you do not want to remove the msi afterburner, you should set your overclocked GPU to stock base settings.
afterburner applies a overclock voltage values even if you just want to monitor temps and set fan speed.

note: you might even have to underclock the gpu prevent the motherboard from detecting the pci bus overload.
(bios setting for motherboard protection circuits)

if you want to prevent the memory dumps you would replace the PSU with one that does not fake the power_ok signal.
but in that case it will reboot and hold the cpu reset signal and you will just get a black screen before control is given back to the BIOS.

it is unlikely that a external power conditioning unit will help. ( I have only seen one case where the machine was on the same circuit with a large motor, ie motor turned on, then the pc would brown out and reboot)

when you update the bios new values were set for the motherboard protections circuits.
these can then be tweeked by your motherboard overclocking driver. the second fix attempt would be to update or remove your

AMD Ryzen™ Master Utility.​

note:
AMDRyzenMasterDriver.sys Tue Aug 1 00:37:54 2023
bios info was corrupted in memory dump.

 

[Lucky_SLS]

all the dumps indicate a reset of the cpu. This will be a power/heating issue. the dumps are just a red herring.
if you do not want to remove the msi afterburner, you should set your overclocked GPU to stock base settings.
afterburner applies a overclock voltage values even if you just want to monitor temps and set fan speed.

note: you might even have to underclock the gpu prevent the motherboard from detecting the pci bus overload.
(bios setting for motherboard protection circuits)

if you want to prevent the memory dumps you would replace the PSU with one that does not fake the power_ok signal.
but in that case it will reboot and hold the cpu reset signal and you will just get a black screen before control is given back to the BIOS.

it is unlikely that a external power conditioning unit will help. ( I have only seen one case where the machine was on the same circuit with a large motor, ie motor turned on, then the pc would brown out and reboot)

when you update the bios new values were set for the motherboard protections circuits.
these can then be tweeked by your motherboard overclocking driver. the second fix attempt would be to update or remove your

AMD Ryzen™ Master Utility.​

I have removed MSI afterburner and now am using HWinfo. No time history graph sucks but i will make do.

I will also remove Ryzen Master utility. The 7800X3D is a locked chip and my ram is already running at 6000mhz. I am not using the software anyway.

"but in that case it will reboot and hold the cpu reset signal and you will just get a black screen before control is given back to the BIOS." - This is what happens now most of the time. No BSOD message, direct reboot.

 

[johnbl]

the direct reboot would mean the motherboard power protection circuit is going off.
BUT, there are also power protection circuits inside of the power supply.

if you still get reboots after removing the overclock drivers, then check all of the molex connectors on from the power supply to the gpu and motherboard. sometimes one of the pins get pushed out of the plastic connector housing and makes a bad connection.

make sure none of the connectors to the gpu are on a spliced power line from the power supply.

note: if you do get a dump you should look for the
System Uptime:
very short times indicate a reset of the cpu and failure to block the cpu from restarting. Generally these will be under 6 seconds for this case.

overheating issue generally will have a longer system uptime so it is harder to make a determination.

 

[Lucky_SLS]

So, update on how things stand:

I got the Stabiliser but before that, I disabled 80 deg lvl 5 PBO enhance. I figured if 7800X3D is a locked chip and I am getting 5.05ghz with just PBO enabled, why bother with more boost. No crashes with the PBO enhanced turned off anymore.

But I am still curious why this happened in my new home. The PSU is rated for both 110V and 240V, the PSU would actually be more efficient...