Question Can someone take a look at my HWinfo logs to help Diagnose?

[Ghost 0776]

I have 4 logs here but can provide more and will add more as the days come. I don't really know what I'm looking at or for so maybe someone can see some hardware issue that I have that may be causing a crash. I've been having some very strange crashes I just can't diagnose. PC runs great otherwise, no crashes on benchmarks or stress tests. Only crashes in specific scenarios. Scenario A Playing For Honor with Discord open and YT playing at the same time. Scenario B Battlefield 2042 with Discord open. Doesn't crash during any other games, doesn't crash during work (3D) or doing anything else. The only thing those games have in common are EasyAntiCheat but I don't see how it could be causing a crash. 2nd thing that confuses me It can crash once and then not crash the whole rest of the day until I repeat a scenario after PC has been off during me sleeping. Or it can crash up to 3 times but usually not more than that. So with these weird specific scenarios I find it hard to believe its hardware but it still could be. All Drivers are up to date. No Overclock on anything. Bios is up to date. If any ones got anything at all or can see something wrong with the HWinfo Logs please let me know. I'll also try to provide Event Viewer logs. I can't seem to find anything there myself but maybe I'm missing something someone else will see. I should mention this is a hard power off, no BSOD just straight shutdown, so it does not create a dump file or anything I can work off of. I can also Immediately turn PC back on with no wait.

HWinfo logs – Google Drive

drive.google.com

For info on the logs both days have one log that is a crash and one log that is no crash but doing the exact same things.

Specs:
i9 13900k
MSI Gaming Trio RTX 4090
Asus Maximus Hero Z790
GSkill Trident 2x32GB Ram
Seasonic Prime TX 1600W PSU
Corsair h150i Elite Capellix CPU cooler

 

[Darkbreeze]

What is the current motherboard BIOS version?

 

[Ghost 0776]

What is the current motherboard BIOS version?

1202 the latest from Asus

 

[Darkbreeze]

How old is that TX power supply?

Anti-cheat has a history of causing crashes for a lot of people, but I do not believe it would cause an instant off situation. It would just blue screen and create a dump file. Instant power off issues are nearly always either power supply, motherboard or some kind of a direct short somewhere like a screw trapped between the motherboard and case, or a motherboard standoff in the wrong location under the board that is contacting a trace or other electrical component.

 

[Ghost 0776]

How old is that TX power supply?

Anti-cheat has a history of causing crashes for a lot of people, but I do not believe it would cause an instant off situation. It would just blue screen and create a dump file. Instant power off issues are nearly always either power supply, motherboard or some kind of a direct short somewhere like a screw trapped between the motherboard and case, or a motherboard standoff in the wrong location under the board that is contacting a trace or other electrical component.

Whole system is about 7 months old. I've been looking for a short anywhere but it also doesn't make a whole lot of sense to me. If it was shorting Id expect it to crash during other activities as well. Including more intense ones like a stress test. Also only happens 1-3 times a day and then I can use the PC normally with no issues otherwise. Could possibly be a weird PSU issue but OCP isnt getting tripped from 4090s transient spikes and again it works normally after the first few crashes.

At this point I've rebuilt the PC 3 times however I did not remove the Motherboard from the case so I think I will take a look at that later today or tomorrow.

 

[Darkbreeze]

Did you also update the Intel ME software to version 16.1.27.2176? ASUS highly recommends doing this before updating to this BIOS version.

If you haven't, I would also very much consider updating the USB audio firmware. Both the Intel ME and USB audio firmware have updaters available on the Z790 Hero downloads support page.

What Windows version, and what build version of that Windows version, are you running?

 

[Ghost 0776]

Did you also update the Intel ME software to version 16.1.27.2176? ASUS highly recommends doing this before updating to this BIOS version.

If you haven't, I would also very much consider updating the USB audio firmware. Both the Intel ME and USB audio firmware have updaters available on the Z790 Hero downloads support page.

What Windows version, and what build version of that Windows version, are you running?

All of those are up to date, I've been religiously updating drivers to see if anything fixes the issue.

Windows 11 Pro
version 22h2
22621.1992

 

[Darkbreeze]

What is the exact model of your memory kit?

 

[Darkbreeze]

Do this too.

Download and install HWinfo. Run it and select "Sensors only" but do not select "Summary". With the system at full idle and HWinfo running, take a screenshot of all the HWinfo sensors which generally requires taking a shot, then scrolling down, about three times to get all the sensors.

Then, do the same thing again but with the system under a full load like Prime 95, Furmark, etc.

Upload the images to an image host like imgur and then link to the images here using the format bar's insert image button.

 

[Ghost 0776]

Do this too.

Download and install HWinfo. Run it and select "Sensors only" but do not select "Summary". With the system at full idle and HWinfo running, take a screenshot of all the HWinfo sensors which generally requires taking a shot, then scrolling down, about three times to get all the sensors.

Then, do the same thing again but with the system under a full load like Prime 95, Furmark, etc.

Upload the images to an image host like imgur and then link to the images here using the format bar's insert image button.

I have HWinfo logs on my post. You can view them with Generic log viewer and even compare them side by side. That's what I was hoping someone with experience would help me out with. I don't see anything that jumps out at me but someone else might.

Anyways I got restless and rebuilt the PC again real quick. Wanted to check Mobo for a short however I forgot that this Motherboard actually comes with its own back plate to prevent that sort of thing. Its really heavy too lol. I also removed an extra cable I had plugged in which with some research I didn't/dont use its functions. It was the PD_12v_PWR. I didn't touch the ram this time because I've tested that pretty extensively and swapped them in an out and single and dual channels and memtests and such. Just turned PC back on all is good as it normal is. Gonna try to crash before I head to bed.

Memory kit is: GSkill Trident Z5 Neo DDR5-6000 2x32, it is the AMD Expo version so I doesn't use XMP for Intel it switches to DOCP in bios which does the same thing. Crash with or without DOCP on. Stock Bios or Non stock. Never crashed on long Memtest or any issues found there at all.

 

[Ghost 0776]

Just ordered a Corsair Shift ATX 3.0 PSU 1200w. Gonna figure out real quick if the PSU is the problem or not.

 

[Darkbreeze]

Nearly certain nobody is going to bother trying to look through all the data in your HWinfo logs. Too much data and most of which is not relevant anyhow. Much easier to find problems via HWinfo screenshots, if anything is there to be found. Maybe somebody but after looking at them briefly I'm certainly not going to try and sort those logs out to find what I need. Hopefully the PSU does the trick, but I'm not especially hopeful because your Prime PSU is a very good unit, although, anything can be faulty even when brand new so you never know.

 

[Ghost 0776]

Nearly certain nobody is going to bother trying to look through all the data in your HWinfo logs. Too much data and most of which is not relevant anyhow. Much easier to find problems via HWinfo screenshots, if anything is there to be found. Maybe somebody but after looking at them briefly I'm certainly not going to try and sort those logs out to find what I need. Hopefully the PSU does the trick, but I'm not especially hopeful because your Prime PSU is a very good unit, although, anything can be faulty even when brand new so you never know.

Its the same data as a screenshot, its just in a form you can compare side by side using Generic Log viewer.

I hope no Hardware is at fault but I have to try ruling out something at least. PSU is my first stop. I can test my old GPU after.

If that's hopeless today I can post a screen shot but using Generic Log viewer is actually much more helpful so which sensors in particular are you looking for I can post a screenshot side by side graph from a normal no crash and a crash log.

 

[Ghost 0776]

Nearly certain nobody is going to bother trying to look through all the data in your HWinfo logs. Too much data and most of which is not relevant anyhow. Much easier to find problems via HWinfo screenshots, if anything is there to be found. Maybe somebody but after looking at them briefly I'm certainly not going to try and sort those logs out to find what I need. Hopefully the PSU does the trick, but I'm not especially hopeful because your Prime PSU is a very good unit, although, anything can be faulty even when brand new so you never know.

Couldn't get PC to crash today so I haven't installed new PSU yet. However I decided to search through my Event viewer for the billionth time. I may have stumbled upon an interesting Pattern.

Event ID 7045
A service was installed in the system.

Service Name: EasyAntiCheatSys
Service File Name: C:\Program Files (x86)\EasyAntiCheat\EasyAntiCheat.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:

Event ID 6:
File System Filter 'EasyAntiCheatSys' (6.1, ‎2023‎-‎05‎-‎23T06:13:48.000000000Z) has successfully loaded and registered with Filter Manager.

These two events from EasyAntiCheat are often the last two events in the logs before the system crash. They are just info logs however these are more often then not the last logs the system writes. In a few cases there are a few logs after but not always. Idk if its something to look at. I do find it weird for instance that these can be the last logs before the system crashes at all meaning it could crash 5 -15 mins after these logs but not write anything else after them.

Switching to Application logs these events happen at the exact same time:

Event ID 16384
Successfully scheduled Software Protection service for re-start at 2123-06-17T15:54:04Z. Reason: RulesEngine.

Event ID 903
The Software Protection service has stopped.

I'm going to dig further into this, Currently tracking down all my crashes and noting any pattern down.

What are you thoughts on this possibility?

 

[Darkbreeze]

What are you thoughts on this possibility?

Well, since this is from the second post I made here, I'd say my thoughts are that it could absolutely be related and looking into it further is a good idea. I've seen MANY people with problems related to anti-cheat.

Anti-cheat has a history of causing crashes for a lot of people

However, as I said then and will repeat now, I've never seen problems related to anti-cheat cause an instant off situation. Only errors and freezing or similar issues. But anything is possible.