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Cannot access Iomega prestige external hard disk after system format

mskhan

Honorable
Nov 10, 2012
2
0
10,510
0
Hi everyone.. I am using iomega prestige portable hard drive superspeed USB 3.0. and it is encrypted( it will ask for password when we connect it to the laptop) and I am using HP pavilion DV6 6C65 laptop. The hard drive worked fine until yesterday. The laptop had some audio issue and I took it to HP service center and they formatted the laptop. Now when I connect the external hard drive to laptop, I can see the iomegaencryptionsetup.exe file, but when I open this file it is not asking me password, instead it is opening application settings window everytime. I have important data in it. Can anyone help me solving this issue. Thank you.
 

mskhan

Honorable
Nov 10, 2012
2
0
10,510
0
thanks fo your reply.. yes, after opening the file it should ask the password.. But the problem is it is not asking the password, without entering password I cannot access the data. It is opening the application settings window everytime I open the file instead of asking me the password.
 

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