Hi Everyone,
I am having an issue with activating Windows 10 Pro.
When I first purchased my new laptop it came with Windows 8.1. However I needed to upgrade to Windows 8.1 Pro (due to using the laptop in a business environment).
I suspect that changing to Windows 8.1 Pro changed my product key, which has now affected my ability to activate Windows 10 Pro.
Here is the screen that I see when I look at whether or not Windows is activated -
When I click on the 'Error details' link I see the following -
If I look at the current product key (or at least the last five digits) it does not match my old key (as obtained using Balarc Advisor).
Furthermore if I attempt to change the Product Key by substituting the key that I obtained from Balarc Advisor before performing the upgrade it is rejected.
If anybody has any suggestions on how to overcome this issue they will be greatly appreciated.
Kind Regards,
Davo
I am having an issue with activating Windows 10 Pro.
When I first purchased my new laptop it came with Windows 8.1. However I needed to upgrade to Windows 8.1 Pro (due to using the laptop in a business environment).
I suspect that changing to Windows 8.1 Pro changed my product key, which has now affected my ability to activate Windows 10 Pro.
Here is the screen that I see when I look at whether or not Windows is activated -
When I click on the 'Error details' link I see the following -
If I look at the current product key (or at least the last five digits) it does not match my old key (as obtained using Balarc Advisor).
Furthermore if I attempt to change the Product Key by substituting the key that I obtained from Balarc Advisor before performing the upgrade it is rejected.
If anybody has any suggestions on how to overcome this issue they will be greatly appreciated.
Kind Regards,
Davo