Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
Vijai,
Again, Q811630 may not be applicable to SP2. I'd try a System Restore
rollback in order to Undo the hotfix. Then try the DLL registration
procedure again.
For the PCHealth.inf, you don;t need to search the hard disk, as I already
said it's in your Windows\Inf folder. Right-click and choose Install. Point
to this folder for updated system files. ( dataspec.xml ?)
C:\WINDOWS\ServicePackFiles\i386
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"Vijai-novice" <Vijainovice@discussions.microsoft.com> wrote in message
news:F0EA3234-BAE8-4F54-AE9B-78526B59DAC8@microsoft.com...
> Yes I do have sp2 installed according to the system page.
>
> I tried the
>
> helpctr.exe -regserver
>> regsvr32 itss.dll
>> regsvr32 hhctrl.ocx
>
> with no success
>
> So then I tried
> Locate the PCHealth.inf in your Windows\Inf folder. Right-click and choose
>> "Install"
>
> when I searched for this file I found the following three entries:
>
> C:\WINDOWS\$NTServicePackUninstall$
> C:\WINDOWS\inf
> C:\WINDOWS\ServicePackFiles\i386
>
> I followed your instructions and rightclick install.
> Thre result was:
>
> The file 'dataspec.xml' on Windows XP Professional Service Pack 2 CD is
> needed.
>
> However the problem is Service Pack 2 is not on my CD as it was installed
> by
> automatic update.
>
> What next?
>
> by the way, thanks again.
>
> Vijai
> "Ramesh, MS-MVP" wrote:
>
>> Vijai,
>>
>> Q811630 is applicable for pre-XP SP2 systems, AFAIK. Do you have SP2
>> installed, by chance?
>>
>> Try this from Start/Run:
>>
>> helpctr.exe -regserver
>> regsvr32 itss.dll
>> regsvr32 hhctrl.ocx
>>
>> If not, the usual Help Center reinstallation method might help:
>>
>> Locate the PCHealth.inf in your Windows\Inf folder. Right-click and
>> choose
>> "Install"
>>
>> --
>> Ramesh, Microsoft MVP
>> Windows XP Shell/User
>>
http://windowsxp.mvps.org
>>
>>
>> "Vijai-novice" <Vijainovice@discussions.microsoft.com> wrote in message
>> news:B1AF20E5-E116-4329-8CB9-A803A483479E@microsoft.com...
>> > Any entry into the search box. All of the links in "Pick a help
>> > topic"
>> > beginning with what's new in windows XP down through Security and
>> > adminstration through accessibility through performance and maintenance
>> > through sending your feedback to microsoft and into the next section
>> > Ask
>> > for
>> > assistance including both remote assistance and XP newsgroups.
>> >
>> >
>> > I've tried examining the registry values as mentioned before in
>> >
http://www.winxptutor.com/helpctrscripting.htm
>> >
>> > and I also followed the instructions listed regarding
>> >
http://windowsxp.mvps.org/helpctr.htm
>> > based on wesley's recommendation before----by the way, thanks for
>> > trying.
>> >
>> > for example---
>> > regsvr32 hhctrl.ocx
>> >
>> > then I tried
>> > Install this patch, which provides you an updated version of HHctrl.ocx
>> > and
>> > which eliminates the actual vulnerability:
>> >
>> > 811630 HTML Help Update to Limit Functionality When It Is Invoked with
>> > the
>> > window.showHelp( ) Method
>> >
>> > Finally,
>> > I also tried
>> >
>> > Reinstalling Help and Support Center in Windows XP
>> >
>> > Unfortunately none of these things has worked so far and in actuality
>> > it
>> > may
>> > be worse, as i have now have had a few system crashes and some
>> > stability
>> > issues.
>> >
>> > for example i got an error message----not sure if it is related or not
>> > "Run-time error '91': Object variable or With block varible not set"
>> >
>> > However I remain open to any suggestions as to how I might resolve this
>> > issue.
>> >
>> > Thank you all for the time and effort.
>> >
>> > Vijai
>> >
>> > "Ramesh, MS-MVP" wrote:
>> >
>> >> Vijai,
>> >>
>> >> Which link (exactly) in Help Center causes this error. Give an
>> >> example.
>> >>
>> >> --
>> >> Ramesh, Microsoft MVP
>> >> Windows XP Shell/User
>> >>
http://windowsxp.mvps.org
>> >>
>> >>
>> >> "Vijai-novice" <Vijainovice@discussions.microsoft.com> wrote in
>> >> message
>> >> news
1F3D567-157A-4DEE-AAA5-990A4A965656@microsoft.com...
>> >> >I checked the registry values and they are set to 0 as it was
>> >> >indicated
>> >> > they should be in an earlier post regarding a similiar issue and
>> >> > described
>> >> > in
>> >> > the document referenced by Ramesh at
>> >> >
>> >> >
http://www.winxptutor.com/helpctrscripting.htm
>> >> >
>> >> > still need help
>> >> >
>> >> > thanks,
>> >> > Vijai
>> >> >
>> >> >
>> >> >
>> >> > "Vijai-novice" wrote:
>> >> >
>> >> >> Computer novice needs help in simplistic plain language.
>> >> >>
>> >> >> I recently tried to use the XP Pro support and help section only to
>> >> >> repeatedly get the message
>> >> >>
>> >> >> "Cannot display the page
>> >> >> The page you are trying to view has an incorrect address and
>> >> >> cannot
>> >> >> be
>> >> >> displayed. Please try another page."
>> >> >>
>> >> >> This error message appears anytime I attempt to use the Search,
>> >> >> Pick a
>> >> >> help
>> >> >> topic, and Ask for assistance choices.
>> >> >>
>> >> >> The sections entitled "Pick a task and Did you know" function
>> >> >> properly.
>> >> >>
>> >> >> I am currently running XP Pro with SP2 installed and I believe I am
>> >> >> current
>> >> >> on all windows updates.
>> >> >>
>> >> >> I am also running adaware spy software, All-in-One Secretmaker
>> >> >> utility
>> >> >> as
>> >> >> well as Norton Antivirus with current definitions.
>> >> >>
>> >> >> I recently installed cable modem and a wireless router in my home
>> >> >> and
>> >> >> I
>> >> >> currently have 2 wireless pcs sharing the internet connection.
>> >> >>
>> >> >> Part of my problem is I don't know when the help and support center
>> >> >> in
>> >> >> XP
>> >> >> stopped functioning, e.g. when SP2 was installed months and months
>> >> >> ago
>> >> >> or
>> >> >> just recently when the wireless network was installed because I
>> >> >> didn't
>> >> >> have a
>> >> >> need for the help section for some time. Hence I don't have any
>> >> >> idea
>> >> >> as
>> >> >> to
>> >> >> whether some change I have made caused the problem.
>> >> >>
>> >> >> P.S. ---Since I consider myself a novice user I am usually quite
>> >> >> nervous
>> >> >> about making registry modifications.---in fear of making things
>> >> >> worse-----------If that is part of what I must do to correct the
>> >> >> problem,
>> >> >> please be explicit ---step by step---of what I should do.
>> >> >>
>> >> >> Any help would be greatly appreciated.
>> >> >>
>> >> >> Vijai
>> >> >>
>> >>
>> >>
>>
>>
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