[SOLVED] Cannot get external speakers to work on Planar EP6524K-T

kep55

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Dec 31, 2007
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We have a Planar EP6524K-T running mictosoft windows10. According to the manual, such as it is, all that's needed to do to use external speakers is plug the green audio plug into the green audio port. Not happening.
We want to play a mp4 video but the volume is way to low even when the planar's & windows' volumes are set to 100%. We selected the planar's speakers and the realtec audio output but nothing changed. We could not find any way to change the audio output in windows movies & television player, only under control panel or the taskbar. Windows media player won't even recognise the mp4 container.
We updated drivers, rebooted, which was a 20+ minute coffee break, and still the speakers won't work. We tried really old Logitec speakers, new Logi, even a set of Bose. Nothing even tho' they all worked on the pcs we swiped them from. Planar support suggested we do everything we already had. Suggestions? Or do we need to get Tee Hee (Think James Bond) to work on it?
 

kep55

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Dec 31, 2007
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That Planar is TV set, and you're mentioning "Windows". What happens if you plug your speakers directly into the computer? What happens with the volume if you watch over-the-air TV?
Yes, it is a TV set with AWARD BIOS on whatever computer main board is inside. In other words, an AIO computer with a 65" screen.
The SPEC sheet can be found at https://www.planar.com/support/discontinued-products/large-format-lcd-displays/
Planar suggests a Factory Reset. We want to avoid that because of the custom settings our IT folk put on it.
 

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